We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Miami: Traveler Reviews

4.0 of 5
5800 Blue Lagoon Drive, Miami, FL 33126
Hotel website
Hotel amenities
Sofitel Miami
Ranked #20 of 131 hotels in Miami
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

1,388 reviews from our community

Traveler rating
    522
    544
    191
    84
    47
See reviews for
Families
293
 
Couples
504
 
Solo
110
 
Business
204
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sligo
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Nice Hotel close to Airport”
4 of 5 stars Reviewed March 5, 2013

Started our honeymoon here, lovely restaurant , good breakfast , courteous staff. Had issue regarding our accommodation , nothing serious in fact rooms are fine, but would like to say a very big Thank You to Pierre who made right our issue and because of his prompt attention we will without doubt be returning to Sofitel in 2014. Would definitely recommend staying at Sofitel , Miami .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask maryjam about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 6, 2013
Congratulations on your nuptials!

It was sincerely an honor to host you on your honeymoon, and we are absolutely delighted to know that you will keep excellent memories of your stay with us. I will proudly share your comments with Pierre and personally recognize him on your behalf for his passion for excellence. We look forward to welcoming you back on your first anniversary.

With all my best wishes,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Great staff but the hotel needs some updating”
3 of 5 stars Reviewed March 3, 2013

My husband and I stayed here only one night, but the hotel is in need of some updating. The outside needs to be pressure washed (or painted) and in need of TLC. Our room was nice enough other than the fact that the blackout curtains did not meet. It was clean. The beds were comfortable. Part of the carpet in the hallway had been replaced. Everything just looked as if it needed to be spruced up.

I must say, however, that the staff was outstanding; they were well groomed, courteous and easily answered any questions that we had. There are not really any restaurants within walking distance; there is a 24 hour restaurant in the hotel. The food is above average but the service was VERY slow. Several patrons had to ask for their checks; servers were not good at checking back to see everything was ok.

On a positive note, the pool area was pleasant (it was a cool, windy day so it was not at all crowded) impressive. I liked the waterfall which provided a nice ambience.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask gbogan about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 6, 2013
We were honored to host you and your husband during your short overnight stay in Miami. Thank you very much for taking the time to share your comments with us.

I would like to express my sincere apologies for the delay in service you experienced at our restaurant. We have immediately taken the necessary measures with our Restaurant Manager in order to better coach our ambassadors and prevent any future occurrence.

Our relationship with our guests is extremely important to us. We look forward to the pleasure of welcoming you back to the Sofitel Miami.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask KennethGee about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 6, 2013
Dear Mr. Gee:

Thank you very much for your compliments. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

With all my warmest regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
2 reviews
4 of 5 stars Reviewed March 3, 2013

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask Fundi wa ndege K about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 4, 2013
We hope to have the pleasure of hosting you again really soon and that you will have the opportunity to enjoy the delight menu at our restaurant La Riviera, blending the finest ingredients with local culture and French Art de Recevoir. It is truly a memorable experience.

Thank you very much for your visit.

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Paris, France
Top Contributor
62 reviews 62 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
“Bad experience .... for a Sofitel.......”
3 of 5 stars Reviewed March 2, 2013

We stayed 2 nights in this hotel. At check in, we received the room asked but when we visited it, it was near elevators. (I precised I asked far from them)... Second event : at check out , the amount to pay was not the same compared to the booking.... We are 2 adults, and we booked a room for 2 nights with breakfasts included. It was precised on the booking confirmation document but the woman at the front desk said we have to pay 2 breakfast, only one breakfast per room were included. I showed my confirmation mail, she answered it was a mistake .... and she had a smile.... The only one other answer she gave was : " I will upgraduate you in a Junior Room for your next visit here.... " We were very disappointed. She did'nt want to modify our invoice ! The mistake was her mistake !
Regarding as our stay in this hotel : room was comfortable but decoration, paints, wallpapers are old. Rooms need a renovation ! They have also a free shuttle for the airport but the driver seems to be disappointed by his job : he was not welcoming, even for one way or return....So, if you book this hotel, don't forget it is not the Sofitel brand as expected.(They seem to forget Hilton and others...) So : Very,very bad experience and we 'll never book in this hotel ! I recommend to you to choose american brand, it will be better !

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by pf35 for Miami
Ask pf35 about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
March 4, 2013
Dear valued Sofitel guest:

Thank you very much for taking the time to share your comments with me. I sincerely apologize for the lack of service you experienced regarding your reservation. At your convenience, please contact me directly at H0889@sofitel.com with a copy of your confirmation. I can assure you that I will personally verify you statement and make any necessary adjustment.

I hope your will offer us a chance to gain back your confidence in our staff, service and product. Our relationship with our guests is extremely important to us, and I stand at your service.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HYATT house Miami Airport
Great value on a similar hotel
Miami, FL
4.5 of 5 stars 517 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Miami
Family-friendly
Dream South Beach
Dream South Beach 4.5 of 5 stars 917 reviews
Romantic
Conrad Miami
Conrad Miami 4.0 of 5 stars 539 reviews
Luxury
Sonesta Bayfront Hotel Coconut Grove
Sonesta Bayfront Hotel Coconut G... 4.5 of 5 stars 628 reviews
Good for business
Hilton Garden Inn Miami Airport West
Hilton Garden Inn Miami Airport ... 4.0 of 5 stars 218 reviews
Show Prices ABS:HotelCheckRates-d1699819?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d288592?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d226187?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1027899?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Miami hotels
Hampton Inn & Suites - Miami Air... 4.5 of 5 stars 920 reviews Hampton Inn & Suites Miami/Brick... 4.5 of 5 stars 673 reviews Comfort Suites 4.5 of 5 stars 233 reviews Hotel InterContinental Miami 4.0 of 5 stars 1,357 reviews
Show Prices ABS:HotelCheckRates-d224248?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2253238?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d87120?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d85029?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 131 hotels in Miami, ranked by popularity

Been to Sofitel Miami? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sofitel Miami

Also Known As:
Sofitel Miami Hotel Miami
Sofitel Miami Hotel
Miami Sofitel
Accor Miami
Sofitel Miami Airport
Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Miami
#10 Luxury Hotels in Miami
#14 Family Hotels in Miami
#23 Business Hotels in Miami
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Travelocity, Orbitz, Tingo, Venere and Hotels.com so you can book your Sofitel Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sofitel Miami, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sofitel Miami
Enter dates & see best prices* (from our partners)
Show Prices