We stayed 2 nights in this hotel. At check in, we received the room asked but when we visited it, it was near elevators. (I precised I asked far from them)... Second event : at check out , the amount to pay was not the same compared to the booking.... We are 2 adults, and we booked a room for 2 nights with breakfasts included. It was precised on the booking confirmation document but the woman at the front desk said we have to pay 2 breakfast, only one breakfast per room were included. I showed my confirmation mail, she answered it was a mistake .... and she had a smile.... The only one other answer she gave was : " I will upgraduate you in a Junior Room for your next visit here.... " We were very disappointed. She did'nt want to modify our invoice ! The mistake was her mistake !
Regarding as our stay in this hotel : room was comfortable but decoration, paints, wallpapers are old. Rooms need a renovation ! They have also a free shuttle for the airport but the driver seems to be disappointed by his job : he was not welcoming, even for one way or return....So, if you book this hotel, don't forget it is not the Sofitel brand as expected.(They seem to forget Hilton and others...) So : Very,very bad experience and we 'll never book in this hotel ! I recommend to you to choose american brand, it will be better !

We stayed at the Sofitel, Miami for 2 nights prior to a cruise. While the lobby & public areas were nice enough, the room was in need of some attention. The furnishings and carpet were definitely showing quite a bit of wear & tear. However, the bed was comfortable and the linens clean. The room was large and quieted down after 9:00 pm or so.

The food at the hotel's restaurant was good, but seemed VERY overpriced. $20+ for a simple breakfast buffet? Really? It should have been $10-12 for what was received. There is a Publix Market about 3 blocks away--close enough to walk--where you can get affordable food & beverages & bring it back to your room. That's what we wound up doing.

No coffee maker in the room? Give me a break! Oh yeah, there's a Starbucks downstairs, which possibly explains that.

All the staff we interfaced with were friendly and helpful. Even though our reservation for a king-size bed was messed up when we arrived (should have called to confirm that I guess), the girl who checked us in was able to find a room with a king bed in it for us.

The concierge suggested a shuttle bus to the Dolphin Mall, so we decided that would be fun to do--no cost was mentioned. A $26.00 charge on our bill for that shuttle ride was shocking! The price SHOULD have been mentioned when we reserved our space on the bus.

The location was great if you need to be near the Miami airport, but that's the only positive thing about the location. Our room was on the airport side & there was lots of noise from planes taking off. I also should have requested a room on the other side--my bad on that!

All-in-all, not an unpleasant experience, but one we are unlikely to repeat.

One word: Magnifique! From the time I was met at my car to the amazing check-in experience and the dinner (which was simply to die for - at a reasonable price) I became a Sofitel believer! Yes, the room...perfect. The bathroom was a little aged, but it was spotless and everything worked. Their vanity kits were very complete and a nice addition to the room. The bed...Oui! Would like one for my home. All of these things are nice, but the real joy of the stay came from my interaction with one of their staff, Maitee.

Maitee greeted me with a warm smile and while I have ZERO status with this hotel chain, she worked and worked to find just the room type and location / view that I was looking for. Yes...some would say that is her job. I would say she when above and beyond, and it set the tone for the rest of my stay. Thank you. Maitee.

I highly recommend this property for anyone wanting a superior experience at an airport hotel.

The hotel lobby was very nice, they had a nice pseudo-French thing going on. The rooms were nice, but you have to order certain things like refrigerator, safe, coffee maker etc. The reason I mentioned house arrest was because my group arrived around lunch time from the airport, and the hotels food was VERY
overpriced, and the nearest fast food restaurant was 15 minutes away... By foot! So we ended up walking in the pouring rain to get some mediocre Chinese food. Hotel did offer umbrellas for guests though.