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“Comfortable, Spacious, Clean, Close to Airport & Malls” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)   |  
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Ranked #35 of 120 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Barataria, Saint George, Trinidad and Tobago
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Comfortable, Spacious, Clean, Close to Airport & Malls”
4 of 5 stars Reviewed February 17, 2013

I've been staying at this hotel since 2007, and will continue to do so once its available when I am in Miami. It's close to the Miami International Airport, mostly quiet. French Restaurant, bar, Room Service (excellent - 24hrs), Free shuttle to and from Miami International Airport. For those interested in shopping, Dolphin Mall has a shuttle that does a return trip several times during the day for a very, very reasonable price. Dadeland Mall is close by and a us$20-$30 (one way) cab ride away.

From the moment you walk into the Lobby (or if you are picked up at the airport) to when you check out - its warm, friendly service. The staff are willing to assist with any request or difficulty you may have. The toiletries are divine -this trip it was L'Occitane bath products.
I have allergies to feathers and wool - the room was de-feathered upon request at no extra cost. I did not have any allergy issues.
Rooms are spacious and comfortable. Flat screen television, floor to ceiling windows, lounge area, spacious toilet & bath.

Room Tip: Rooms on the western side overlook Blue Lagoon and the southern runway of Miami International Airpor...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Beena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 22, 2013
We are extremely thankful for your loyalty to the Sofitel Miami and truly appreciate you took the time to share your satisfaction on TripAdvisor. I hope to have the pleasure of personally meeting you during your next visit. Please do not hesitate to ask for me.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,192 reviews from our community

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London, United Kingdom
Level Contributor
101 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed February 15, 2013

Hotel conveniently located close to MIAMI airport. Warm friendly welcome from all staff who showed a Can-Do attitude and were always attentive. Concierge service is outstanding and the bell hops are always willing to drop you at nearby locations, offices or restaurants free of charge, which was amazing and definitely a value added service. Comfortable lounge and bar area with a coffee and pastry shop in the lobby. Rooms are well appointed, clean and tidy with good sized bathrooms, desk with free Wi-Fi and a Chaise longue that looks good but is actually uncomfortable and would prefer a traditional armchair! Bed is comfortable but pillows aren’t great, but that’s a personal choice. Breakfast is menu based and served at your table, which is unusual on most large hotels where buffet style breakfast seems to be the norm. I was surprised that there was no tea or coffee making facilities in the room, unusual for U.S hotels, but one call to housekeeping and a coffee machine was placed in the room, which was fine. Complimentary bottles of water were replenished every day. Mostly a business hotel Monday thru Friday and then a cruise ship transit point at weekends. Pool area looked fine, albeit was raining during my visit! Stayed 3 nights on business and would strongly recommend it to others.

Room Tip: Choose a room overlooking the lagoon - Higher floors provide a better view.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 22, 2013
Thank you very much for taking the time to write a detailed review of your recent stay with us. On your behalf, I will proudly recognize our concierges and bellmen for their dedication to customer service and can-do attitude.

Please do not hesitate to contact our housekeeping department during your next visit. They will gladly offer you a selection of different pillows in order for you to fully enjoy the Sofitel MyBed concept.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed February 14, 2013

My husband and I stayed here with a group of eighteen headed on a mission trip. The check-in was easy. The hotel is pretty and our room was situated over looking a small lake. We arrived just in time to see a beautiful sunset. The bedding is fabulous. I can't say for sure if this was the cause, but nine of us got sick with symtoms of food poisoning. The French restaurant there was the only place we all ate together that day. Who knows-maybe we all caught a stomach flu that had nothing to do with the food. Would surely stay at this hotel again, but would be leary of the food next time.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank luvnnature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shoreline, Washington
Level Contributor
235 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed February 13, 2013

the room was average and not that appealing. The price was a good deal. Stayed there on the outbound and on the return at the close by Hilton which is MUCH nicer.
Airport bus is only every 1/2 hr. (free).
Room faced the runway and was very noisy.

Room Tip: see above re. room location
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MarionW1525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 16, 2013
Thank you very much for making the Sofitel your choice of accommodation during one of your recent visits to Miami. I sincerely regret that you did not have the opportunity to experience the Luxury service we strive to be known for. Please allow me to express my deepest apologies.

We hope to have the privilege of welcoming you back in the near future. Please feel free to contact me directly for your next reservation. I will personally make sure that you receive a quiet room facing the lagoon and away from the airport. Our relationship with our guests is of up most importance to us.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed February 12, 2013

This was our first stay at a Safitel, and it was very good. We only stayed for one night before cruise out of Fort Lauderdale. The hotel is close to the airport (10 mins). The room was very spacious with coffee maker,large bathroom, & a great View facing Miami. The Breakfast was very good as was the Bar food. Its a shame we only stayed one night. Next time we will stay for longer and make the most of the hotel.

Room Tip: Rooms on the carpark side (Front) have a great view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank alltradewindows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 20, 2013
Thank you very much for choosing to experience the French Elegance at Sofitel Miami. It was an honor to host you for the first time, and we are thrilled to know that you will keep excellent memories of your stay with us.

Our entire team is looking forward to welcoming you back!

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#12 Best Value Hotel in Miami
#13 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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