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Sofitel Miami: Traveler Reviews

4.0 of 5
5800 Blue Lagoon Drive, Miami, FL 33126
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Sofitel Miami
Ranked #21 of 131 hotels in Miami
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1,390 reviews from our community

Traveler rating
    523
    545
    191
    84
    47
See reviews for
Families
293
 
Couples
504
 
Solo
111
 
Business
204
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, United Kingdom
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
“French Art-Deco with can-do attitude”
4 of 5 stars Reviewed February 15, 2013

Hotel conveniently located close to MIAMI airport. Warm friendly welcome from all staff who showed a Can-Do attitude and were always attentive. Concierge service is outstanding and the bell hops are always willing to drop you at nearby locations, offices or restaurants free of charge, which was amazing and definitely a value added service. Comfortable lounge and bar area with a coffee and pastry shop in the lobby. Rooms are well appointed, clean and tidy with good sized bathrooms, desk with free Wi-Fi and a Chaise longue that looks good but is actually uncomfortable and would prefer a traditional armchair! Bed is comfortable but pillows aren’t great, but that’s a personal choice. Breakfast is menu based and served at your table, which is unusual on most large hotels where buffet style breakfast seems to be the norm. I was surprised that there was no tea or coffee making facilities in the room, unusual for U.S hotels, but one call to housekeeping and a coffee machine was placed in the room, which was fine. Complimentary bottles of water were replenished every day. Mostly a business hotel Monday thru Friday and then a cruise ship transit point at weekends. Pool area looked fine, albeit was raining during my visit! Stayed 3 nights on business and would strongly recommend it to others.

Room Tip: Choose a room overlooking the lagoon - Higher floors provide a better view.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
February 22, 2013
Thank you very much for taking the time to write a detailed review of your recent stay with us. On your behalf, I will proudly recognize our concierges and bellmen for their dedication to customer service and can-do attitude.

Please do not hesitate to contact our housekeeping department during your next visit. They will gladly offer you a selection of different pillows in order for you to fully enjoy the Sofitel MyBed concept.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Beautiful sunset view”
5 of 5 stars Reviewed February 14, 2013

My husband and I stayed here with a group of eighteen headed on a mission trip. The check-in was easy. The hotel is pretty and our room was situated over looking a small lake. We arrived just in time to see a beautiful sunset. The bedding is fabulous. I can't say for sure if this was the cause, but nine of us got sick with symtoms of food poisoning. The French restaurant there was the only place we all ate together that day. Who knows-maybe we all caught a stomach flu that had nothing to do with the food. Would surely stay at this hotel again, but would be leary of the food next time.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask luvnnature about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“no luxury hotel”
3 of 5 stars Reviewed February 13, 2013

the room was average and not that appealing. The price was a good deal. Stayed there on the outbound and on the return at the close by Hilton which is MUCH nicer.
Airport bus is only every 1/2 hr. (free).
Room faced the runway and was very noisy.

Room Tip: see above re. room location
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Marion W about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
February 16, 2013
Thank you very much for making the Sofitel your choice of accommodation during one of your recent visits to Miami. I sincerely regret that you did not have the opportunity to experience the Luxury service we strive to be known for. Please allow me to express my deepest apologies.

We hope to have the privilege of welcoming you back in the near future. Please feel free to contact me directly for your next reservation. I will personally make sure that you receive a quiet room facing the lagoon and away from the airport. Our relationship with our guests is of up most importance to us.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed February 12, 2013

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask John203445 about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
February 20, 2013
The quality of our service is of up most importance to us, and I am delighted to know that you had the opportunity to fully experience our ambassadors’ passion for excellence.

Please come back to visit us again soon!

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Newcastle, United Kingdom
1 review
4 of 5 stars Reviewed February 12, 2013

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask derekbaugh1712 about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
February 20, 2013
Thank you very much for taking the time to share your comments concerning your recent stay at the Sofitel Miami. We offer a couple of dining options with different price range, and I sincerely regret it was not brought to your attention upon check-in. I sincerely apologize for the inconvenience. Also, our ambassadors stand at your service with any special request you may have. Please do not hesitate to mention your preference for a coffee machine in the room upon your next reservation.

Our relationship with our guests is extremely important to us. We hope to have the opportunity to better serve you in the near future.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
 
 
Sofitel Miami
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HYATT house Miami Airport
Great value on a similar hotel
Miami, FL
4.5 of 5 stars 519 Reviews
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Additional Information about Sofitel Miami

Also Known As:
Sofitel Miami Hotel Miami
Sofitel Miami Hotel
Miami Sofitel
Accor Miami
Sofitel Miami Airport
Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Miami
#11 Luxury Hotels in Miami
#14 Family Hotels in Miami
#21 Business Hotels in Miami
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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