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Sofitel Miami: Traveler Reviews

4.0 of 5
5800 Blue Lagoon Drive, Miami, FL 33126
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Hotel amenities
Sofitel Miami
Ranked #20 of 131 hotels in Miami
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1,390 reviews from our community

Traveler rating
    523
    545
    191
    84
    47
See reviews for
Families
293
 
Couples
504
 
Solo
111
 
Business
204
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Seattle
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“no luxury hotel”
3 of 5 stars Reviewed February 13, 2013

the room was average and not that appealing. The price was a good deal. Stayed there on the outbound and on the return at the close by Hilton which is MUCH nicer.
Airport bus is only every 1/2 hr. (free).
Room faced the runway and was very noisy.

Room Tip: see above re. room location
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Marion W about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
February 16, 2013
Thank you very much for making the Sofitel your choice of accommodation during one of your recent visits to Miami. I sincerely regret that you did not have the opportunity to experience the Luxury service we strive to be known for. Please allow me to express my deepest apologies.

We hope to have the privilege of welcoming you back in the near future. Please feel free to contact me directly for your next reservation. I will personally make sure that you receive a quiet room facing the lagoon and away from the airport. Our relationship with our guests is of up most importance to us.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed February 12, 2013

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask John203445 about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
February 20, 2013
The quality of our service is of up most importance to us, and I am delighted to know that you had the opportunity to fully experience our ambassadors’ passion for excellence.

Please come back to visit us again soon!

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Newcastle, United Kingdom
1 review
4 of 5 stars Reviewed February 12, 2013

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask derekbaugh1712 about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
February 20, 2013
Thank you very much for taking the time to share your comments concerning your recent stay at the Sofitel Miami. We offer a couple of dining options with different price range, and I sincerely regret it was not brought to your attention upon check-in. I sincerely apologize for the inconvenience. Also, our ambassadors stand at your service with any special request you may have. Please do not hesitate to mention your preference for a coffee machine in the room upon your next reservation.

Our relationship with our guests is extremely important to us. We hope to have the opportunity to better serve you in the near future.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Very Good”
5 of 5 stars Reviewed February 12, 2013

This was our first stay at a Safitel, and it was very good. We only stayed for one night before cruise out of Fort Lauderdale. The hotel is close to the airport (10 mins). The room was very spacious with coffee maker,large bathroom, & a great View facing Miami. The Breakfast was very good as was the Bar food. Its a shame we only stayed one night. Next time we will stay for longer and make the most of the hotel.

Room Tip: Rooms on the carpark side (Front) have a great view.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask alltradewindows about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at Sofitel Miami, responded to this review
February 20, 2013
Thank you very much for choosing to experience the French Elegance at Sofitel Miami. It was an honor to host you for the first time, and we are thrilled to know that you will keep excellent memories of your stay with us.

Our entire team is looking forward to welcoming you back!

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Sofitel Miami”
5 of 5 stars Reviewed February 11, 2013

The staff was awesome and made me feel welcome as if i was home. Telling me to relax; sit down make myself comfortable in the lobby; from recomending some great places to go Bayside; Coconut Grove; Mango's on south Beach. The staff came out from behind the counter to hand me the key and the bill which made it feel warm and friendly. Staff smiled in the elevator and offered to have a great day. The gate keepers even cracked jokes when we pulled in wrong and forgot to activate the parking card...no worries just a smile ....also the service and the bar appitizers were very good and breakfast was great..awesome french toast!!

Comfortable room and nice pool and location.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask robert w about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
February 18, 2013
Thank you very much for taking the time to share your satisfaction online. We truly appreciate your compliments on the warm welcome you received from our Ambassadors. At Sofitel, we strive to be known for excellent service, and I will proudly share your kind words with our team.

We look forward to your next stay with us!

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Miami

Also Known As:
Sofitel Miami Hotel Miami
Sofitel Miami Hotel
Miami Sofitel
Accor Miami
Sofitel Miami Airport
Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Miami
#10 Luxury Hotels in Miami
#14 Family Hotels in Miami
#23 Business Hotels in Miami
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Travelocity, Orbitz, Tingo, Venere and Hotels.com so you can book your Sofitel Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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Sofitel Miami
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