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“GOOD BUSINESS PARK LOCATION CLOSE TO THE AIRPORT” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)   |  
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Ranked #35 of 120 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
San Salvador, El Salvador
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“GOOD BUSINESS PARK LOCATION CLOSE TO THE AIRPORT”
4 of 5 stars Reviewed February 10, 2013

Nice location , room size optimal , ample parking spaces at a reasonable price per day. Staff is friendly and wireless services are also adequate. Only negative thing I would point out is the floor carpets are quite stained and are starting to look a little old...other than that , a very comfortable stay.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rnolten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 16, 2013
Thank you very much for taking the time to share your comments on our beautifully landscaped area with easy access to all major attractions. I am thrilled to know that your stay with us was most enjoyable, and we look forward to welcoming you back.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,192 reviews from our community

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Sao Paulo, Brazil
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 9, 2013

friendy staff, clean and confortable rooms and free transfer every half hour to miami airport. recomended, although a bit overpriced in my point of view. hotel has a lot of facilities i didnt had time to use as i was in miami just for one night

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dantas159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 12, 2013
It was a real pleasure to host you during your short visit to Miami, and we sincerely appreciate you recommending the Sofitel.

We hope that you will have the opportunity to stay longer during your next visit in order to enjoy all the beautiful sites and attractions the city of Miami has to offer. Our entire team stands at your service to make your future stay in the Magic city most enjoyable.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sedona, Arizona, United States
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 7, 2013

The hotel is getting a bit shabby - in need of refurbishment on the carpets, paint, and rooms. However, my stay was still good. The shower was pretty good, the bed was pretty good, and the restaurant was very good. The food and value were great and the service all around the hotel was very good. Even though I was there for less than 24 hours, I did enjoy my stay and would return.

Room Tip: I was on a high floor and found it very quiet.
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pilisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 12, 2013
The entire team at Sofitel Miami is looking forward to welcoming you back in the near future. Hopefully you will have more time to enjoy the French Elegance with strive to be known for.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed February 5, 2013

This hotel is located close to Miami airport, shuttle goes every 30 minutes. I have stayed in the hotel several times in past years and it is always my choice when I need hotel at the airport for a night or two. The first surprise is at welcome when receptionist approach you in French. They are fluent in English and Spanish, of course, but that touch shows that hotel is different to other hotels in the neighborhood. Lobby and restaurant/bar area is design in traditional style with French touch, very nice. Rooms are very clean, beds are good, sleeping quality high level. Bathroom standard, American type of shower, clean. For the aircraft spotters, nice view on the runway of MIA airport, sound isolation is very good. The service is almost perfect, if you have any problem with services like household, the reception will solve it immediately. Food in the restaurant is nice, breakfast is good. In fact you can get probably whatever you want, but buffet offer is limited, you need to order, what is typical for higher class hotels, but my personal preference is larger buffet. All in all, nice place, I will come back.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Vanja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 7, 2013
Thank you very much for your compliments on the quality of our services. Our ambassadors are working diligently to ensure that all of our guests leave the Sofitel Miami with excellent memories. It is with great pride that I will share your kind words with them and personally recognize our reception team members on your behalf.

We look forward to welcoming you back.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia, USA
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 5, 2013

We stayed one night prior to a cruise. Great, convenient location to airport. Easy and well-priced shuttle to the port.

The room was very clean and comfortable with an excellent bed.

The common areas and hallways are in need of updating or renovation. The hotel has an overall "old" look and feeling to it.

The quality of the food in the restaurant was lacking for both dinner and breakfast. Undercooked steak (ordered medium but served rare) was thrown back on the fire and heated to well done, then served back to me. The servers and hosts need better training and attention to detail. I watched the entire staff walking over a couple of pieces of trash for 15 minutes, which someone finally picked up after I asked them to.

We have stayed in Sofitels in Beverly Hills, Chicago, New York, and Washington DC. All are luxurious hotels for a reasonable price and the restaurants are top notch with exceptional food and service. Miami needs to up their game!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CaddieKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 7, 2013
Thank you very much for taking the time to write a detailed review regarding your recent stay with us. We truly value your loyalty to Sofitel, and I can assure you that I take your comments and concerns very seriously.

Please allow me to express my deepest apologies for the lack of service you experienced at our restaurant. It does not reflect the high quality standards and attention to details we strive to be known for. Therefore, I would sincerely appreciate if I could please gather few more details regarding your dining experience in order to further investigate and take the necessary action. If it is not an inconvenience, please contact me at H0889-GM@sofitel.com or by phone at (305) 264-4888.

Looking forward to hearing from you,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed February 3, 2013

We stayed here only for a day after our caribean cruise and before evening flight back to Europe. The hotel is nicely decorated and has an impressive lounge/bar area next to pool. Pool area was nice with extremely comfortable loungers and a relatively large pool but with very cold water. Bar prices were high but restaurant was reasonably priced. Service was very good and complimentary transportation to the airport a big plus. Room itself was of good US standard, clean and spacious. There was a nice view from our 12th floor room. Would definetly select this hotel again for a short break before or after flight.

Room Tip: Rooms on the higher floors have nice views.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Vald78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, February 7, 2013
I hope you had a wonderful time on your cruise. Thank you very much for staying with us upon your return from the Caribbean.

I am very pleased to read that you enjoyed our spacious pool deck and complimentary shuttle to the airport. We look forward to your next stay with us.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#13 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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