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“Great value, a little dated” 4 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #33 of 130 hotels in Miami
Sedona, Arizona, United States
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Great value, a little dated”
4 of 5 stars Reviewed February 7, 2013

The hotel is getting a bit shabby - in need of refurbishment on the carpets, paint, and rooms. However, my stay was still good. The shower was pretty good, the bed was pretty good, and the restaurant was very good. The food and value were great and the service all around the hotel was very good. Even though I was there for less than 24 hours, I did enjoy my stay and would return.

Room Tip: I was on a high floor and found it very quiet.
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, February 12, 2013
The entire team at Sofitel Miami is looking forward to welcoming you back in the near future. Hopefully you will have more time to enjoy the French Elegance with strive to be known for.

Warm regards,

Balendra Nagesvaran
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Zagreb, Croatia
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 5, 2013

This hotel is located close to Miami airport, shuttle goes every 30 minutes. I have stayed in the hotel several times in past years and it is always my choice when I need hotel at the airport for a night or two. The first surprise is at welcome when receptionist approach you in French. They are fluent in English and Spanish, of course, but that touch shows that hotel is different to other hotels in the neighborhood. Lobby and restaurant/bar area is design in traditional style with French touch, very nice. Rooms are very clean, beds are good, sleeping quality high level. Bathroom standard, American type of shower, clean. For the aircraft spotters, nice view on the runway of MIA airport, sound isolation is very good. The service is almost perfect, if you have any problem with services like household, the reception will solve it immediately. Food in the restaurant is nice, breakfast is good. In fact you can get probably whatever you want, but buffet offer is limited, you need to order, what is typical for higher class hotels, but my personal preference is larger buffet. All in all, nice place, I will come back.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, February 7, 2013
Thank you very much for your compliments on the quality of our services. Our ambassadors are working diligently to ensure that all of our guests leave the Sofitel Miami with excellent memories. It is with great pride that I will share your kind words with them and personally recognize our reception team members on your behalf.

We look forward to welcoming you back.

Warm regards,

Balendra Nagesvaran
General Manager
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Alexandria, Virginia, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 5, 2013

We stayed one night prior to a cruise. Great, convenient location to airport. Easy and well-priced shuttle to the port.

The room was very clean and comfortable with an excellent bed.

The common areas and hallways are in need of updating or renovation. The hotel has an overall "old" look and feeling to it.

The quality of the food in the restaurant was lacking for both dinner and breakfast. Undercooked steak (ordered medium but served rare) was thrown back on the fire and heated to well done, then served back to me. The servers and hosts need better training and attention to detail. I watched the entire staff walking over a couple of pieces of trash for 15 minutes, which someone finally picked up after I asked them to.

We have stayed in Sofitels in Beverly Hills, Chicago, New York, and Washington DC. All are luxurious hotels for a reasonable price and the restaurants are top notch with exceptional food and service. Miami needs to up their game!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, February 7, 2013
Thank you very much for taking the time to write a detailed review regarding your recent stay with us. We truly value your loyalty to Sofitel, and I can assure you that I take your comments and concerns very seriously.

Please allow me to express my deepest apologies for the lack of service you experienced at our restaurant. It does not reflect the high quality standards and attention to details we strive to be known for. Therefore, I would sincerely appreciate if I could please gather few more details regarding your dining experience in order to further investigate and take the necessary action. If it is not an inconvenience, please contact me at H0889-GM@sofitel.com or by phone at (305) 264-4888.

Looking forward to hearing from you,

Balendra Nagesvaran
General Manager
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Finland
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 4, 2013

We stayed here only for a day after our caribean cruise and before evening flight back to Europe. The hotel is nicely decorated and has an impressive lounge/bar area next to pool. Pool area was nice with extremely comfortable loungers and a relatively large pool but with very cold water. Bar prices were high but restaurant was reasonably priced. Service was very good and complimentary transportation to the airport a big plus. Room itself was of good US standard, clean and spacious. There was a nice view from our 12th floor room. Would definetly select this hotel again for a short break before or after flight.

Room Tip: Rooms on the higher floors have nice views.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, February 7, 2013
I hope you had a wonderful time on your cruise. Thank you very much for staying with us upon your return from the Caribbean.

I am very pleased to read that you enjoyed our spacious pool deck and complimentary shuttle to the airport. We look forward to your next stay with us.

Sincerely,

Balendra Nagesvaran
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 2, 2013

Everything is right about the Sofitel. The food, the bar and the spacious rooms. And the French flair. We stayed four nights and everything seemed to fit and this is a rare atmosphere in a hotel of this size. Our new favorite hotel in Miami.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, February 7, 2013
Thank you very much for making the Sofitel Miami your favorite hotel in Miami. We are delighted to know that you enjoyed the French Elegance we strive to share with all of our guests.

We look forward to welcoming you back soon.

Balendra Nagesvaran
General Manager
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Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2013

A good clean hotel with comfortable beds. Breakfast very disappointing & pancakes cold. Never had to pay for parking at a hotel before - good excuse to get more money. Located near the airport, traffic a nightmare, not easily to get to,if a visitor to the area.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, February 7, 2013
Thank you very much for taking the time to share your comments with us, and I sincerely apologize for not meeting your expectations with our breakfast service. I can assure you that I have immediately taken the necessary measures with our Executive Chef and Restaurant Manager in order to maintain proper temperature of all breakfast items and ensure consistency. They stand at your service with any special request you may have. Please do not hesitate to ask for them at any time during your next visit.

With all my best regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Miami
#13 Luxury Hotel in Miami
#21 Family Hotel in Miami
#22 Romantic Hotel in Miami
#33 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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