The service was outstanding, and while the lobby area was nice and the service outstanding, this hotel is far from most things except the airport and Dolphin Mall (which is worth a trip). It is far from any decent public transportation that we could find so we spent a lot on cab fare. There is no recycling in the rooms so even though i sorted paper, plastic, bottles, etc I think it just went into one pile of garbage :( The internet is pricey as is the food. No coffee makers in the rooms which force you to spend more money. The pool is ok - not as nice as the pictures - smaller and things are a bit aging in parts of the hotel, including the pool. However, I must reiterate how amazing the staff are - service was outstanding!
choose one facing the lagoon, not the skyline (which is actually the parking lot)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 31, 2012
Thank you very much for taking the time to write this review following your recent stay with us. I can assure you that I take your comments and concerns very seriously.
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Our concierge will gladly make recommendations on the different transportation modes available based on your destination. Please feel free to contact him at any time during your next visit.
Also, we offer Lite wireless internet access for basic browsing at no charge. Only the faster connection with our Enhanced wireless internet access has a fee. You should have been informed of both services upon your arrival. Please allow me to express my sincerest apologies for the inconvenience.
We hope you will give us the opportunity to better serve you in the near future, and our entire team stands at your service to ensure that your next stay at the Sofitel Miami is most enjoyable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.