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Sofitel Miami: Traveler Reviews

4.0 of 5
5800 Blue Lagoon Drive, Miami, FL 33126
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Hotel amenities
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Summer Collection Package
Sofitel Miami
Ranked #21 of 131 hotels in Miami
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1,398 reviews from our community

Traveler rating
    526
    548
    193
    84
    47
See reviews for
Families
296
 
Couples
507
 
Solo
111
 
Business
206
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Gothenburg, Sweden
1 review
“Hotel to relax in before or after a long flight.”
4 of 5 stars Reviewed December 6, 2012

The pool area was not taken care of in the best way. E.g. The chair towels were not changed after use of a guest, only folded back on the chair.
The dinner was excellent as well as the dining room service. The "SoQuick" breakfirst was well designed.
The suite was nice and the bed very comfortable.
The airport shuttle function much better now compared to one year ago when it was difficult to know where at the airport the bus could be entered.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask Guvallin about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
December 7, 2012
Thank you very much for making the Sofitel your choice of accommodation during your recent visit to Miami. The pool towels should have been changed after each use. I sincerely apologize for the inconvenience and will immediately address the issue with our Director of Housekeeping in order to better coach our ambassadors.
Thank you also for your compliments on our SoQuick breakfast, very convenient for our guests on the go.

Best regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2012

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask Ynot_Tony1 about Sofitel Miami
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
December 5, 2012
It is a great comfort for us to know that you enjoyed our complimentary airport shuttle. Our concierge stands at your service should you need any further transportation modes. Feel free to contact him at any time during your next visit.

Thank you very much for your loyalty to the Sofitel Miami.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Cadillac, MI
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Could Use Some Updating”
3 of 5 stars Reviewed December 3, 2012

This hotel was very convenient to the Miami Intn'l Airport and the bed was comfortable. However, The rooms could do with a little sprucing up. New coat of paint and carpet would go a long way. Even in the hallways the carpet looks a little wore out. The lobby area and bar are really nicely appointed. The pool area is very nice and comfortable. The work out room was adequate for a quick work out to work out the kinks. Consierge service was very helpful. Overall I didn't feel that the room was worth what they charged. The bathroom tile was very worn and the door and vanity were scratched and dented. Like I said if they would do just a little updating it would really be a nice hotel.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask michigandollie_9 about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
December 5, 2012
We truly value the feedback of our valued guests as it allows us to continue to improve each day. We have recently renovated some of our bathrooms and are planning other projects for the upcoming months.

We hope you will visit the Sofitel Miami again soon.

Warm regards,

Balendra Nagesvaran
General Manager
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Warrington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pre cruise plus”
5 of 5 stars Reviewed December 3, 2012

My Wife and I stayed here for a few nights before our Caribbean cruise and whilst it is a distance from the hotspots of Miami it is a beautiful hotel and the standard of service is exceptional.
What you lose out on with location is made up for with the cost saving which is significant compared to SoBe prices.
We would highly recommend a stay here.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask NeilT5 about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
December 5, 2012
Thank you very much for staying with us before embarking on your cruise. We were delighted to host you while in Miami and hope to have the pleasure of your visit again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Early check-in is very expensive”
4 of 5 stars Reviewed December 2, 2012

The hotel is close to the airport, although there is a trafic Jam around.the early check-in is more than 70% of a day, so it is better to book a extra day. Very comfortable and quiet. The parking lot is very cheap, it is around 7 dollars per day.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask agrocris about Sofitel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review
December 4, 2012
We truly appreciate that you took the time to write this review following your recent stay with us. When availability allows us, we gladly extend complimentary early check-in after 11am or at a small fee of $50 between 6am and 11am. Please feel free to contact our Front Office Manager who will gladly explain the different options available upon your arrival.

We look forward to your next stay with us.

Sincerely,

Balendra Nagesvaran
General Manager
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Additional Information about Sofitel Miami

Also Known As:
Sofitel Miami Hotel Miami
Sofitel Miami Hotel
Miami Sofitel
Accor Miami
Sofitel Miami Airport
Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Miami
#11 Luxury Hotels in Miami
#14 Family Hotels in Miami
#21 Business Hotels in Miami
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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