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“Sofitel is a getaway” 4 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #29 of 129 Hotels in Miami
GreenLeadersGold level
Somerset, New Jersey
1 review
“Sofitel is a getaway”
4 of 5 stars Reviewed November 24, 2012

I stayed at the Sofitel for a business trip. It use to be a hotel I would frequently stay at years back. The staff is incredible, they are so focused in making your stay exceptional. From the moment you walk into the hotel, everyone is greeting you and making sure you have everything you need. The restaurant is exceptional and the prices are very reasonable. The shuttle is a plus, I didn't have to worry about getting to the office back and forth. The room was fine. The bed was superb, the furniture somewhat worn and its ready for a makeover, but it wouldn't stop me from returning because the price was right!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 26, 2012
Thank you so much for your kind words. We strive to be known for our service “cousu main”, and I am very pleased to know that we were able to meet all of your needs.

Our relationship with our guests is extremely important to us. We hope to have you back with us really soon.

Sincerely,

Balendra Nagesvaran
General Manager
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2,386 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 23, 2012

My husband and I often stay at Sofitel when visiting friends and family in Miami. We have known this property for well over 20 years going back to a time when we also lived in Miami. The beds are always superb for a great night's sleep. Although a few things on the surface seem slightly worn - the hotel has a long history - the hotel staff strive to make each guest's stay as wonderful as possible. For us, staying at this hotel provides us with a little taste of France each time we visit. As we have traveled to France often, a stay here helps when we really begin to miss some of our favorite things. We have enjoyed excellent meals in the La Riviera restaurant including breakfast, lunch and dinner. The food is magnifique and consistently wonderful. We continually received excellent service from all the staff throughout the hotel.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 26, 2012
We are truly honored to have such loyal guests. Thank you so much for your patronage for the past 20 years.

As an ambassador for French culture and elegance, gastronomy is one of our main focuses. It is really encouraging for us to know that you fully experienced our “art de la table” and that we were able to bring all those great memories of France back to you.

Thank you again, and please come back to visit us really soon.

Sincerely,

Balendra Nagesvaran
General Manager
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Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

My wife and I stayed at the Sofitel for one night on Oct.26th during a layover in Miami on our way back from our honeymoon. Our overall experience was average.

Staff- The staff was not unfriendly but not exactly welcoming. We were trying to check in during what seemed like a peak time in the lobby. Lots of people were down there and there seemed to be alot going on. So it took us a while to get checked in.

Curb Appeal - When you drive up to the hotel it looks beautiful and the lagoon behind it provided a great view from our hotel room.

Location- We picked this hotel because its relatively close to the airport.To get to the hotel cost us a 15 dollar cab ride but they do have a shuttle that runs every 20 minutes or so from the hotel to the airport. There are several restaurants within about a miles walking distance. My wife and I chose to walk rather than take a cab.

Our Room- The hotel has a very old feel to it. The hallways are small and narrow and our room looked very dated. The walls and doors are very thin so we could hear our neighbors talking, turning water on, we could hear people in the hallway, etc.

Overall our one night stay wasn't a bad one. Its a great hotel for a stop over and we were so tired that after we fell asleep the noise from the hallways and our neighbors didnt bother us. Next time I would probably pick a different hotel just to get something more updated.

Room Tip: Try to get a room facing the lagoon. Otherwise you'll have a view of a street or a parking lot.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 23, 2012
Congratulations on your nuptials! We were honored to host you during your honeymoon, and I sincerely regret that your experience did not fully meet your expectations.

Please accept all my apologies for the lack of service you encountered upon check-in. We have already taken the necessary measures with our Front Office Manager to better organize the arrival process during peak hours in order to prevent any future delays.

We hope to have the privilege of welcoming you back during your next visit to Miami. Please do not hesitate to contact me directly, and I will make sure that you fully experience the exceptional service we strive to be known for.

Warm regards,

Balendra Nagesvaran
General Manager
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Mississauga
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

There is not much more to say other than Fantastic, the people the location, the food, just a great place to stay. From the moment you arrive to the moment you leave the people take care of you. We were going on a cruise and this was the highlight, far better than the Carnival Valor!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 20, 2012
We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with such pleasant memories. I will share your comments with our team. I am sure that it will serve as encouragement to all of our Ambassadors to continuously improve the quality of our services.

Thank you very much for your patronage, and please come back to see us very soon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 17, 2012

We enjoyed the hotel and the food. The beds are very comfortable, though the halls and rooms are a little worn. The restaurant service was sometime slow but there were a lot of people in the restaurant at that time. The quality of food and wines - delicious and well presented.

The only problem we encountered was the shuttle from the airport. They go every 30 min but we waited 40 min and in the end had to take a taxi despite calling the hotel to ask where it was. This may have been a one off but other hotel shuttles went by multiple times. The price for the hotel and area was very good. There is a Starbucks in the reception and opens at 5 AM - very helpful if you have flown from the UK and get up early in the next morning. Overall I may stay again but avoid the shuttle .. You just don't need that xtra 30 minute wait after a long 9.5h flight, customs and immigration etc. My tip to the hotel is... Please increase the frequency of the shuttle, particularly at peak times (e.g 7pm).

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 19, 2012
Thank you very much for staying with us during your recent visit to Miami. We sincerely regret the delay with our airport shuttle, and we have immediately taken the necessary measures with our Chef Concierge in order to prevent any future occurrence.

Our complimentary airport shuttle runs every 30 minutes, leaving the hotel on the hour and ½ hour. Before your next visit, please do not hesitate to contact our concierge desk with your flight information and estimated arrival time. Our team will gladly coordinate with the driver to facilitate your transfer.

We sincerely appreciate your patronage and stand at your service.

Best regards,

Balendra Nagesvaran
General Manager
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Durham, NC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

Good vibe, cool pool, great service. The free bottle of water on the shuttle from the airport is a harbinger of the good service to come. I got help from a very helpful concierge when was looking for political events around the election. Recommended.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 16, 2012
Thank you very much for recommending our hotel. We wish for our guests to feel very comfortable as soon as they arrive to sunny Miami. Therefore, we are proud to offer complimentary bottled water on our airport shuttle as well as at our Front Desk.

We hope to have the pleasure of your visit again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#5 Best Value Hotel in Miami
#12 Luxury Hotel in Miami
#21 Romantic Hotel in Miami
#22 Family Hotel in Miami
#32 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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