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“Hotel excellent, small areas for improvement” 4 of 5 stars
Review of Sofitel Miami

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Sofitel Miami
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #33 of 129 hotels in Miami
Bristol, United Kingdom
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
“Hotel excellent, small areas for improvement”
4 of 5 stars Reviewed November 17, 2012

We enjoyed the hotel and the food. The beds are very comfortable, though the halls and rooms are a little worn. The restaurant service was sometime slow but there were a lot of people in the restaurant at that time. The quality of food and wines - delicious and well presented.

The only problem we encountered was the shuttle from the airport. They go every 30 min but we waited 40 min and in the end had to take a taxi despite calling the hotel to ask where it was. This may have been a one off but other hotel shuttles went by multiple times. The price for the hotel and area was very good. There is a Starbucks in the reception and opens at 5 AM - very helpful if you have flown from the UK and get up early in the next morning. Overall I may stay again but avoid the shuttle .. You just don't need that xtra 30 minute wait after a long 9.5h flight, customs and immigration etc. My tip to the hotel is... Please increase the frequency of the shuttle, particularly at peak times (e.g 7pm).

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 19, 2012
Thank you very much for staying with us during your recent visit to Miami. We sincerely regret the delay with our airport shuttle, and we have immediately taken the necessary measures with our Chef Concierge in order to prevent any future occurrence.

Our complimentary airport shuttle runs every 30 minutes, leaving the hotel on the hour and ½ hour. Before your next visit, please do not hesitate to contact our concierge desk with your flight information and estimated arrival time. Our team will gladly coordinate with the driver to facilitate your transfer.

We sincerely appreciate your patronage and stand at your service.

Best regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,173 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Durham, NC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

Good vibe, cool pool, great service. The free bottle of water on the shuttle from the airport is a harbinger of the good service to come. I got help from a very helpful concierge when was looking for political events around the election. Recommended.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 16, 2012
Thank you very much for recommending our hotel. We wish for our guests to feel very comfortable as soon as they arrive to sunny Miami. Therefore, we are proud to offer complimentary bottled water on our airport shuttle as well as at our Front Desk.

We hope to have the pleasure of your visit again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2012 via mobile

This is the best kept secret hotel in Miami! The service at the bar&restaurant are outstanding! Coming from South Beach I almost got use to not being treated as a human but the Sofitel staff made me feel like queen! I will come back for sure! Even just for a cocktail!!!! I recommend the restaurant as it is in my opinion the biggest asset of that hotel because the food&service are perfect for a very reasonable price!!!! A lot of hotels staff need to come train at this hotel!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 14, 2012
Thank you very much for your kind words. At Sofitel, we strive to introduce the “Essence of Plaisir” through our French-inspired dining rituals. I am delighted to know that you enjoyed the experience.

I will share your comments with our team. I am sure that it will serve as encouragement to all of our Ambassadors to continuously improve the quality of our services.

Sincerely,

Balendra Nagesvaran
General Manager
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Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2012

From arrival to departure, I'm not sure there were many things to complain about. I stayed for one night, just stopping over before catching another flight. Free shuttle service from the airport. Smooth check in. Free wifi for the first 24 hours. Unbelievably comfortable beds. Nice furnishings. Beautiful view. Went to LeBar for a glass of wine and got a complimentary snack tray. Starbucks served in the cafe downstairs. Just beautiful. Will definitely stay here next time I'm stopping over in Miami!

Room Tip: City view room has a better view.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 12, 2012
We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with such pleasant memories.

Our relationship with our guests is of paramount importance, and our entire team is looking forward to the pleasure of welcoming you back in the near future.

Sincerely,

Balendra Nagesvaran
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

this is a perfect hotel! i am very pleased of all the staff! they are so friendly and they are always ready to help you! also when i said that were on our honeymoon they brought us strawberries in chocolate! mmm....yummy! oh...and also there is a sturbacks cafe inside the hotel!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 14, 2012
Congratulations on your nuptials!

It was truly an honored to host you on your honeymoon, and I am delighted to know that you will keep excellent memories of such a special time in your life.

With all our best wishes,

Balendra Nagesvaran
General Manager
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Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed November 9, 2012

I have stayed at the Sofitel Miami three times since July 2012 -with one of those visits for an entire week. I have to congratulate the team at Sofitel for their outstanding service. From the warm and sincere welcome on arrival to the unfailing courtesy and service duing my stay, the Sofitel Miami team continues to impress. There's never a hesitation in meeting any request. In fact, most services are offered before you even think to ask -from driving me in the hotel car to and from my company's Miami office, to picking me up at the office on the way to the airport and countless other courtesies. I travel a great deal for business and it's always a pleasure to stay at the Sofitel Miami.

Room Tip: This is an airport hotel. Staying on the side away from the runway is never a bad idea.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at Sofitel Miami, responded to this review, November 12, 2012
Dear Catherine S:

We are truly honored to have such loyal guests as yourself, and it is with great pleasure that I will share your compliments with all of our ambassadors.

We strive to be known for the quality of our service. We are comforted to know that we have been able to anticipate your expectations.

Thank you for your patronage, and please come back to visit us again soon.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Miami
#13 Luxury Hotel in Miami
#21 Family Hotel in Miami
#22 Romantic Hotel in Miami
#33 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Official Description (provided by the hotel):
In a setting like a tropical paradise, Sofitel Miami is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. In addition, it's an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, the hotel features an exquisitely decorated lobby in which striking tropical colors are paired with Art Deco design and sculpture. The overall effect is one of contemporary French ambiance, comfortable yet captivating. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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