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“Very good hotel” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
4.0 of 5 Hotel   |   5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)   |  
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Ranked #34 of 120 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Level Contributor
82 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Very good hotel”
4 of 5 stars Reviewed November 9, 2012

The Sofitel Miami is still a very good hotel. It was my third or fourth time at the hotel. It's near the airport, it has a very friendly staff and nice rooms. Maybe it is because I'm a LeClub Accor Platinum member, but everytime I checked in, there's always a bottle of a nice water, some breads and fancy cheese waiting for me in the room. No big deal, but in the end, this kind of stuff make us feel more comfortable. Plus, the hotel has one of the best and most comfy beds I've ever sleeped in. I'll definitely come back any time soon.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bruno C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 12, 2012
Dear Bruno C:

Thank you very much for your membership to our Le Club loyalty Program. We truly value your fidelity to Sofitel and are delighted to know that you enjoyed the cheese amenity, a “French touch” offered to our platinum members.

The comfort of our guests is also extremely important to us, and we are looking forward to welcoming you back soon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,179 reviews from our community

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trinidad
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

Most hotels try for Excellence, at SOFITEL guests can experience true EXCELLENCE and superior service. Fadil goes above and beyond to ensure all your needs are met. Staff is always warm friendly and smile all the time too. for now on I am only staying here...a 5 star experience indeed...

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank skyslc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 9, 2012
Thank you very much for your compliments. Excellent service is what we strive to be known for, and it is with great pleasure that I will personally recognize Fadil for his dedication to customer service and passion for excellence. He is a true ambassador to the Sofitel Miami.

Looking forward to welcoming you back soon,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
173 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed November 7, 2012

I sped one night in this hotel with my wife during our trip from NYC to mexico. Very nice hotel, close to the airport, clean rooms and nice hotel stuff. The only thing which I didn't like - outside pool, it had some leafs and so on, so I didn't try it it all.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ivan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 8, 2012
Dear Ivan:

Thank you very much for staying with us on your way to Mexico. We truly value your patronage and look forward to welcoming you back.

We sincerely apologize for the inconvenience you encountered during your stay, and I can assure you that we have already taken all the necessary measures to prevent any future occurrence. We hope you will be back soon and that you will be able to fully enjoy our pool by the lagoon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadeloupe
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 6, 2012

What can we say? After two sleepless nights we just had to leave.

Ok, i accept that we arrived at a bad time, with a whole load of flight cancellations due to Sandy and the start of the cruise season, the hotel was very busy and we found ourselves with a corner room overlooking MIA runway (24/7). Some of the heavies actually made the fittings shake when taking off!

That aside, the room was large, nicely fitted with a recently refurbished bathroom.

Staff were really very friendly and helpful. Menu a little disappointing and could use a facelift, perhaps offering dishes also for the less sophisticated. Shuttle bus would benefit from better frequency.

Room Tip: If you stay and want to sleep, ask for a room on the lagoon. The runway is still there, but the nois...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Dave Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 7, 2012
Dear Dave Y:

Thank you so much for sharing your comments. As a property in close proximity to the airport, we are unable to completely avoid the noise. However, as you recommended, rooms on a lower floor and on the South side of the building can be quieter. Please feel free to mention your preference when making your next reservation. Our reservation agents will make sure your request is fulfilled.

We hope to have the pleasure of welcoming you back on your next trip to Miami and stand at your service.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 6, 2012

A convenient treatmet by the staff, big rooms, close to the airport, good value, nice view of the Blue Lagoon, silent and quite, shuttle to the airport, near Dolphin Outlets, easy access to downtow/southbeach (avoid traffic peak hours).

Room Tip: Blue Lagoon view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Cencecegana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 7, 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed November 5, 2012

It's a very good hotel , but abuses for its proximity to the airport. The food is extremely expensive. The rooms are very good and big, the mattress was very good that was thankful after 12 hours delay at the airport.

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MichelMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 6, 2012
Thank you very much for your kind words. We are very pleased to know that you enjoyed the comfort of our soft beds and spacious rooms.

We offer a large selection of dining options with different price range at our restaurant "La Riviera", our lounge "Le Bar" and other outlets. Please do not hesitate to stop by our concierge desk at any time during your next visit. They will gladly explain all the menus available, and our Executive Chef stands at your service with any special request you may have.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern California
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 5, 2012

We stayed here after we missed our connection with American Airlines. American airlines paid for the room and meal. The lobby was grand, the staff were great, but our room made me feel like I was in a random motel 6. The ceilings are low and claustrophobic. The room smelled like horrible A/C mildew. The tiles were popping off the shower wall and floor. We had about 5 hours to sleep and shower and I'm glad that was it.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CnJ-July9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 6, 2012
Thank you very much for taking the time to write this review. I take your comments very seriously and would like to sincerely apologize for the inconvenience you encountered with the smell in your room. We are inspecting all our air conditioning units on a regular basis, and I can assure you that it is not related to mildew as we are taking all the necessary preventive measures. We will immediately investigate any other possible source.

Our relationship with our guests is extremely important to us, and it is our hope that you will give us the privilege to better serve you in the near future. Please do not hesitate to contact me directly if I may be of any assistance during your next visit.

With all my best regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Miami
#5 Green Hotel in Miami
#13 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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