Just finishing up a four day stay for a retreat and had to drop a line while it is still on my mind. First, the property is exactly what you should expect. No disappointments. What shines is the amazing service. I read Gillian's review and understand that they had to wait at the counter. What she did not know was that this counter is hammered every night as well as when some international flight arrive. The counter can hardly be responsible for the amount of people that want to stay. Neither should they be held responsible for when people arrive. The counter was amazingly helpful and kind to me throughout the stay. They even bothered to learn my name and would great me each time I walked by. From there let's go to facilities. Evelyn was in charge of keeping my room. This woman was always bright and cheerful. She never missed anything that needed to be done and called me "Sir" at every meeting. So polite and so nice to be around. Bostone was my server most for many of the meals and I cannot speak highly enough regarding this man. My coffee cup was never empty, my plates never sat, even though I would sit with colleagues and chat well after dinner was over, and my water glass stayed full. Each greeting was nice and sincere. With that said I should state that the entire wait staff was the same way. When I left this morning the chef's that work the Omelette and side bar came around and gave me a hug. Each morning and afternoon we exchanged cordial greetings and when I left I felt like I was going to miss them like I would miss my morning coffee. The retreat event was well run and well staffed. The manger of this retreat was very sweet and very professional. We had several conversations and I was pleased with her personal skills and her ability to make everyone feel welcome. The snack bars were kept completely stocked for us and the staff was friendly and would get you anything extra you might require. As with the rest of the staff, the would quickly recognize you and warmly great you. I go to a lot of these functions and always make a point of meeting the people that are taking care of me. I must say that rarely have I been at a place where the level of service was so consistent across the board. Middle management should be congratulated for keeping the trenches clean, effective and friendly. Well done Sheraton.
- Official Description (provided by the hotel):
- Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more less
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- Also Known As:
- Wyndham Miami
- Miami Wyndham