This was my 1st time in Miami and definitely not my last. This hotel is very convenient and efficient. I upgraded to the club level and I'm glad that I did. So if you have the extra money please do so. Check-in was extremely fast the rooms and halls and bathrooms were spotless. I did not get the chance to eat at the restaurant or breakfast buffet but I ordered room service on multiple occasions and the service was never a disappointment and was always prompt. Every employee I had an encounter with was genuinely nice and they treated everyone as royalty and with great professionalism.
I believe that great work deserves recognition because without good employees there's no good service. Mayling Marenco from the club lounge division made it feel as if actually traveled along with someone. She was the friend I didn't bring and even remembered my name and always asked about my day and what I did. She always double checked to see if I wanted more of the hors d'oeuvres before she neatly put them away. Everyone was friendly and welcoming but she stood out the most. Other staff I'd like to acknowledge is Ivette Medrano and Scott (an older gentlemen) from room service. They were professional and asked if they could enter and where I wanted them to place my food. During my stay I only encountered Alexi from the club lounge once and briefly but he was extremely kind when I did.
The downside was the fact that towards the end of my stay the wi-fi on the 10th fl wasn't functioning properly but that has nothing to do with the hotel/customer service but technology itself. There is wi-fi available in the lobby and computers for personal use as well as in the club lounge. When I contacted guest services I was told to come to the front desk to discuss the problem. Winnie Tseng the Front Desk Supervisor was polite apologize for the inconvenience, offered alternatives and kept her promise and called my room twice to follow up the work of the engineer to ensure the wi-fi was up and running. Also if you're on vacation you shouldn't worry too much about wi-fi you should be out exploring Miami...that's what I did. there was another gentleman who checked me in I believe his name was Tomas, there were so many names that I'm not sure but he was efficient and welcoming upon arrival. he worked 6/9 and checked me in about about 2pm if that helps.
Lastly the most important thing to me was getting around. I do not know how to drive yet but I did not have to take a cab at all and saved loads of money. I went to the metro station approximately 1.5 blocks away and took either the bus or train to my destination. You can travel all over for only $5 dollars. I went to south beach, American Airlines Arena, Carrabas, Dash, Lincoln rd and Collins ave. and more for only $10 (2 days) with no cabs and took amazing pictures. I went to Dolphin Mall (movie theater inside) via hotel shuttle and tipped the drivers/greeters every time. They also deserve recognition as they always welcomed me back everytime I returned from the day's journey. I see myself returning as soon as possible. It's just sad that people can't take the time to do reviews especially for an establishment like this their faces lit up everytime I requested their names so I can do the reviews when I get back to NY. They were even more willing to do things after I offered to do the review. Amazing staff and hotel.
Best things about the hotel: airport shuttle, area shuttle, proximity to public transportation, employees and food. Never heard the airplanes, only saw them. You don't need a car to navigate the city.
- Official Description (provided by the hotel):
- Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more less
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- Also Known As:
- Wyndham Miami
- Miami Wyndham