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“good stay” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Breakfast for 2 Included
Ranked #33 of 129 hotels in Miami
Miami, Florida
1 review
“good stay”
4 of 5 stars Reviewed June 6, 2013

i stayed at the hotel for 4 days with a group of officers from all over the Caribbean and must say that we had a wonder time. the accommodation was great, the staff was friendly especially the guys at the entrance and the restaurant staff like Tiffany (Cook), Damaris and Gloria (servers). they made us feel much welcomed.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,052 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (426)
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English first
Belize City, Belize
1 review
5 of 5 stars Reviewed June 6, 2013

I have been at this Hotel for a week, attending a seminar in Miami, and i found the restaurant service excellent. I must specially commend one of the waitresses name Damaris, she was tremendous, always providing service with a smile! The overall service was superb, I can certainly say I would spend another trip here at the Sheraton!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 4, 2013

I stayed there last month (May) with some friends... the great thing about this hotel is because it´s by the airport. There´s a free shuttle to the airport and the drivers are really, really sympathethic. Both of the drivers who drove me to the airport were really nice and helpful!
Staff was really helpful and polite but one thing that I didn´t like was... the bathroom!!
Yeah! I spent 3 days there after a cruise. I arrived at the hotel a couple hours before check in, there was a room available and when I entered the room and saw the bathroom I felt really disappointed... there were strands of hair on the walls, the toilete seat was clearly not cleaned, there were dirty bath towels in the bathroom and on the couch!! Called "room service" and asked for clean towels since there weren´t any! A very polite man brought me some clean towels and I asked him if he could take the dirty ones away I decided NOT to complain about the dirty bathroom, decided to wait and see if the next day when I left the room they would clean the bathroom. I was wrong... arrived at the hotel at night and the bathroom wasn´t cleaned AGAIN!! The strands of hair on the wall were not even touched!!
Before staying at Sheraton I spent 2 nights at another hotel (not Sheraton chain), I spent less money on it but my room was cleaned every day both bedroom/bathroom and had clean towels every single day!!
Probably I´d stay at Sheraton again, it´s a good hotel, pretty close to the airport, staff is great but cleanliness is ESSENTIAL!!!
Spending the whole day out and when you arrive at the hotel you only have your bed made and the desk cleaned is really disappointing!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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seattle
1 review
4 of 5 stars Reviewed June 3, 2013

We really enjoyed our stay at this hotel! Very close to the airport with easy access to Doral and SB! Staff was friendly, special thanks to Ernesto Diaz for helping us out and being so cordial. Easy to find! Highly recommend this hotel!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2013

The great thing about this hotel are the employers. Startimg with reservation we have Iriana, the most assesseble and nice one we could want. At the frontdoor the BellMan Geo (Pura Vida) is the greattest guy in the hotel, i would say the best one of all hotels i stayed in Miami. He is always trying to give us the best stay experience. 10+ for Geo. He solves everything in the hotel I call him President. At Club Lounge every one is great and happy especcially Ana Bessie and Mayling Morenco. We had an air conditioner problem in our room that was solved from a gentlemen and very nice man called Mário, we could see in his face his great human values.
Elmo

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
Thank you so much for taking the time to write about your recent experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We truly value and appreciate your recognition of our associates. They make every effort to exceed our guests’ expectations at every opportunity so they will be delighted to learn that they were instrumental in ensuring a great stay. I shall share your comments with the entire team and most especially with Geo, Iriana, Ana, Bessie, Mayling and Mario. Thank you for recognizing their efforts and we hope for a return visit from you soon.

Kind regards,
Jon K. Wubbena, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

Very special felt like home.Im here for 5 weeks but never got home sick, special thanks to Tiffany Duarte best chef and now a good friend also a great thanks for all the attention (excelent) to Elvis, Tania And George, Alexi best employees, Sheraton is very afortunate to have employees like them.
Alberth Agüero from San José Costa Rica (COVIDIEN group)

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
What a pleasure it is to read that you enjoyed your experience with us. Our entire team works hard at ensuring great service so they will be delighted to hear your comments. Thank you for recognizing Tiffany, Elvis, Tania, Jorge and Alexi from our culinary team. We appreciate your recommendation and we look forward to your next visit to the Sheraton Miami Airport Hotel and our Rickenbacker Restaurant.

Kind regards,
Jon K. Wubbena, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brasil
Top Contributor
115 reviews 115 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed June 1, 2013

It is not the best. But considering the price X benefits, it its good.

The bed and bathroom are good.The room is big.
I couldn't hear the airplanes.

The best thing is: it is just in front of the Airport's Car Rental Building,
where it is also the Metro / Bus Station,
from where you could take buses for US$2,35 to anywhere in Miami.

Room Tip: Ask for a room that has view to the Golf court.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review, June 3, 2013
Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami!

Kind regards,
Jon K. Wubbena, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Miami
#30 Romantic Hotel in Miami
#37 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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