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“Lovely hotel” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Breakfast for 2 Included
Ranked #35 of 129 Hotels in Miami
Hamilton, Bermuda
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Lovely hotel”
4 of 5 stars Reviewed May 7, 2013

The hotel is close to the airport...less than 10 minutes. The checkin was ok but the hotel can get busy at times. Room was very nice and very comfortable beds. Breakfast was good too. If you want to go shopping you can catch a free ride on Macys shuttle which picks guests from the hotel but the drive to Miami international Mall is too long.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaulUlloa, Manager at Sheraton Miami Airport Hotel, responded to this review, May 8, 2013
We read your review and are very happy to know that you enjoyed your time with us. Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami.

Kind regards,
Raul Ulloa, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,097 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (440)
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English first
1 review
4 of 5 stars Reviewed May 7, 2013 via mobile

I had lunch there 5 times in the last month and the service was amazing. Damaris was my server and always greeted me with a smile and although it was a couple of weeks between my trips she remembered my usual order. Make sure to sit in her section.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaulUlloa, Manager at Sheraton Miami Airport Hotel, responded to this review, May 8, 2013
Thank you for taking the time to share your review. We are happy to know that you enjoyed your overall dining experience with us, and thank you as well for recognizing Damaris' efforts. Our teams work hard at extending the best in hospitality to our guests so she will be delighted to know that she did just that. We appreciate your recommendation and hope to have many more opportunities to welcome you back.

Kind regards,
Raul Ulloa, Hotel Manager
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed May 7, 2013

While I enjoyed my one night stay in the hotel, this review is primarily of the Rickenbacker Restaurant and its staff. I was blown away by the delicious food (I had the sea bass) and the wonderful waitstaff. The chef, Tiffany, came out to talk to our table after we sent her our compliments on the delicious meal. She was quite delightful to talk to, clearly loves her job, and was concerned with every aspect of our meal, including the appetizers and desserts. Her food is five star quality and I was stunned to have had it at a hotel restaurant. Gloria was our waitress and was probably one of the most customer service-oriented individuals I have ever met. She should be working for a corporation in the customer relations department, not as a waitress- seriously. She was a pleasure to converse with and it was clear that she was passionate about her job, which is not something I can say for most waitstaff. Our glasses were never empty and we left the restaurant in good spirits. Well done, Sheraton! The next time I am in Miami I will for sure eat at the Rickenbacker, even if I'm only in the city for a few hours.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaulUlloa, Manager at Sheraton Miami Airport Hotel, responded to this review, May 8, 2013
What a pleasure it is to read that you enjoyed your dining experience in our Rickenbacker Restaurant. We have a great culinary team in Tiffany and Gloria. Our entire team works hard at ensuring great service so they will be delighted to hear your comments. Thank you for recognizing them. We appreciate your recommendation and we look forward to your next visit to the Rickenbacker.

Kind regards,
Raul Ulloa, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Top Contributor
66 reviews 66 reviews
45 hotel reviews
Reviews in 54 cities Reviews in 54 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed May 7, 2013

First off the parking is a disgrace - $15 per day to park in a permanently flooded (at least an inch of water, so enough to soak feet and bottom of case) and distinctly dodgy feeling parking garage. No stair-free access from the car park to the hotel, so have to drag cases up steps, then walk, outside the hotel, the full length of the building to get in, then get down to the lobby. When I asked to speak to the manager I was presented with the 'valet manager' who was not interested and smirked throughout the conversation. The front desk were better, but claimed they had nothing to do with the parking, who are contracted out.
The room was OK, but due to interconnecting doors, could hear every single word of the guest next door's extensive phone conversations to the early hours of the morning.
The location isn't good either - on a one way system, you have to drive past then turn in, sit in the queue to go under the entrance which was always blocked by valets, then into the parking garage. And not much fun navigating your way back out, unless you happen to want to go in the direction of the one way system.
Based on this experience, I won't use the Sheraton brand again, which is overpriced, poor quality and charge for any extras they can get away with. I really would stay somewhere else.

Room Tip: Ask for a room without adjoining doors, unless you want to hear everything next door.
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  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaulUlloa, Manager at Sheraton Miami Airport Hotel, responded to this review, May 8, 2013
Thank you very much for sharing your comments and I’m terribly sorry for your experience. We are continually challenging ourselves to demonstrate and provide overall comfort for our guests and regret that this was not the case with your visit. Our parking logistics can be challenging and therefore offer the same price for both valet and self-parking. I regret that you may not have been informed.

Please know that we are taking your feedback to heart and would greatly appreciate an opportunity to make it right. In this regard, please feel free to reach out to me should your travels bring you back to Miami in the near future.

Sincerely,
Raul Ulloa, Hotel Manager
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Reno
Senior Contributor
41 reviews 41 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 6, 2013

We stayed at the Sheraton on our way from Roatan to Reno, Nevada. We just needed a place to layover and the price was good so we picked the Sheraton. What a pleasant surprise. The front desk staff were very friendly and helpful. The free shuttle runs every 15 minutes and the hotel is about 2 minutes from the airport, and given that it is extremely quiet. A free breakfast for two was included in the price and we're talking the entire breakfast buffet not stale rice crispies and watered down OJ. We also had dinner at the on site restaurant. Fantastic food and service. The room was delightful but I have to talk about the bed. One of the most comfortable beds we've ever slept in, including our own at home. Layer after layer of crisp sheets and down comforters. I would have liked to ship it home. This hotel is your spot for a layover. It cost less than some 2 star and all 4 star hotels and is like a 5 star. Don't miss it.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaulUlloa, Manager at Sheraton Miami Airport Hotel, responded to this review, May 8, 2013
Thank you for posting such a delightful review. We are so pleased that your overall experience was a pleasant and memorable one. Our Sheraton Sweet Sleeper Beds are indeed comfortable and one of Sheraton Hotels & Resorts core initiatives and our guests often rave about its comfort.
Your recommendation means the world to us and we hope you’ll be back with us for another comfortable stay soon.

Kind regards,
Raul Ulloa, Hotel Manager
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Tabb, Virginia, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 6, 2013

Great service by staff; especially Cecelia/server at breakfast time.
Most of staff friendly and accommodating.
Convenient location to airport.
Provides shuttle to shopping areas.
Beds are comfortable, which I don't find in hotels very often.
Porters/ valet service always readily available.

Room Tip: Choose room facing golf course.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashby de la Zouch, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 5, 2013

We had an overnight stay at this hotel prior to joining a transatlantic cruise, the hotel was just what we needed after a long flight and every single member of staff was fantastic. They couldn't do enough for us and made our (short) stay very enjoyable. It was lovely to have a night cap on the terrace before retiring to the really comfortable beds. Great airport location, though probably not that good for the beach. Would stay here again and recommend. Thanks to everyone at the hotel.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaulUlloa, Manager at Sheraton Miami Airport Hotel, responded to this review, May 8, 2013
We were delighted to read that you had a wonderful stay with us and your overall experience was pleasant. Thank you so much for staying with us and we hope to see you again.

Sincerely,
Raul Ulloa, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Miami
#29 Romantic Hotel in Miami
#38 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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