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“Great Price and Stay” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Ranked #28 of 130 hotels in Miami
Halifax, Canada
1 review
“Great Price and Stay”
4 of 5 stars Reviewed March 26, 2013

Stayed here for 2 weeks for work. Rooms were great, housekeeping did a great job and thestaff were friendly. We are going back again for another 2 week stay and were booked into a different hotel for that trip but have changed to return to thie Sheraton. This was due mostly to the personel working there but specifically Kaytrina Logan. She went far above and beyond our expectations and made sure our stay was top notch. She is a real asset and great representative for this hotel. Co workers of ours also staying in Miami did not have the same stay at their hotel so they are also switching to the Sheraton the next time we come to town. Again, all because of Kaytrina.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lone Tree, Colorado, USA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2013 via mobile

Good customer service especially from Geo. he went above and beyond. Very comfy beds! They had some issues with the elevator which is why I didn't give them 5 stars. Everything was taken care of but this was a little hiccup.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Top Contributor
84 reviews 84 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed March 25, 2013

My wife and I arrived after 1 PM and were told our room wasn't ready. Shortly afterward a bus load arrived and went right to their rooms. We finally got into our room after 4 PM. As we walked into our room 2 iron burns glared at us from the carpet. The only plus is that the property is very close to the airport. We wouldn't really recommend the property.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 stars Reviewed March 25, 2013

Torri, front desk, and Yordonka, housekeeping supervisor, went out of their way to get clothes and jewelry out of an occupied room where I left them before I had to fly out. THANK YOU for that wonderful service.

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire England
Top Contributor
117 reviews 117 reviews
88 hotel reviews
Reviews in 86 cities Reviews in 86 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 25, 2013

We caught the hotel shuttle bus after only about 2 minutes waiting at Miami Airport and the journey to the hotel was also short. We well greeted by reception staff and both we and our luggage were efficiently conducted to our room. Our room was big by British standards with two double beds, good air-conditioning but no safe (this is unacceptable these days!) and only one seat. It was, however, a comfortable room but, in common with the rest of the hotel, it could have done with some refurbishment. There was a bar serving decent beer (Sam Adams!) but it was in someways a little depressing and dingy although the beer was really cold and revived us from our long journey. There was free WI-FI and open access to computers in the lobby which was a nice touch many other hotels need to follow. I cannot comment on the food because we did not have breakfast and got on our way quickly the next morning. Again the reception was helpful and cheerful. Overall the hotel needs updating but it wholly met our single night needs with only a short trip from the Airport and, a comfortable bed in a safe environment. The place can best be summed up as a decent airport hotel and, for a one night stand, what more can you ask for?

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 25, 2013

Loved the refurbished tenth floor room with view of the golf course! Kind and courteous staff. Great place to stay when traveling! This hotel is conveniently located across the street from the Mia rental car center. The shuttle runs every fifteen minutes to Miami international airport. Fabulous location!!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

Upon a long flight, and a tricky route to the hotel ( its across the street, but not easy to get to at first ) Kaytrina turned my day right around. She was personable, friendly and very accommodating to ensure my 12 day stay was a great one. I also emailed the general manager to let him know how amazing she was. All the staff were memorable...from the breakfast crew - love Francisco, to the valet team - Victor, Gabriel...perfect scores all around. I will be returning soon and even recruited others to stay there, too.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Miami
#30 Romantic Hotel in Miami
#32 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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