I just got back from four nights at the Sheraton Miami Airport.

The staff were friendly and courteous, though from reading other reviews I didn't really have anything to complain about.

My second night there I wasn't paying attention to where I was walking and took a tumble off the curb. A huge shout out to Douglas Godinez, the valet who RAN to help me. He was heading back to the front entrance, and he must have heard me crash. Doug literally picked me up off the asphalt, helped to dust me off and carried my bag. He is clearly a nice man, courteous, and helpful. He did me a great service, as I had some scrapes and had sprained my ankle. He did the hotel a greater service, because I will now recommend, if you have to stay near the airport, stay at the Sheraton.

If you have someone at the hotel who you KNOW would take care of you, why stay anywhere else?

The bell service was good but that was the only thing good about this place. My first room I was awoken at 4:30am two mornings in a row to loud bangs and clanking dishes due to the room being next to a kitchen. It was also on the top floor and impossible to cool the room. I moved rooms after the second night which I have never had to do at a hotel before but I needed to be able to get some sleep. The new room was freezing cold so changed the thermostat only to find out the heater is broken in the entire place so only blows cold air. I was freezing for hours and wearing two jackets under the covers until the room warmed up. When I mentioned how hot the other floor was the response I got was its always that way. The remote control in this room also didn't work so I couldn't even control the volume or change the channel half the time. Every time I call the front desk I am sure they thought, it's her again but honestly if the place was in better shape I wouldn't have to. They were very rude to me tonight when I called about the remote for the second night in a row. I canceled the request for it to be fixed so I could just get some sleep as I have to be at the airport by 5am but mentioned they should check it out when I leave tomorrow so it works for the next guest. The front desk agent seemed very frustrated and short with me. Oh ya and the first room the shower didn't work great either, the second room it was fine so I guess it depends on which room you get. I honestly don't know how this place is so busy. It's probably one the worst hotel experiences I've ever had and I'm not that difficult to please. I'm usually happy and more comfortable at a Holiday Inn and Fairfield Inn - Simple yet comfortable and great service.

A little slow starting off as we stood in the Starwood Preferred line. No one there to serve us but two other associates on the desk. Did not notice us for ten minutes. When we spoke up they immediately attended to us. Apologized and upgraded our room and gave us access to Club lounge. We were treated very well and all staff were really friendly. The hotel was fairly busy but valet and concierge were excellent
Food was just average but service good. Rooms were clean and beds were very comfortable. Great shuttle service from airport. We would stay here again.

Stayed for 2 days only as a stopover from Miami airport. Rooms are pretty decent, service is good, I did not find it excellent like some other reviewers have written. Standard fare, but the breakfast was always fabulous. The view on the outside near the silently gurgling stream makes up for your entire day in a big way , more than you can imagine. You must sip hot coffee or milk by the side. Don't sit inside though for your breakfast or you will miss this wonderful treat. our group used to eat outside not here, as was predecided by our tour operator, so I can't comment much about the food here. But overall stay was comfortable and staff approachable. The rooms are pretty small though, you get big coffee pods for brewing in your room.