We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overnight stay in Miami before Cruise” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Miami Airport Hotel to your Saves list
Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #35 of 115 Hotels in Miami
Barnsley, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overnight stay in Miami before Cruise”
4 of 5 stars Reviewed December 31, 2012

Prior to cruise with Celebrity X Constellation we were put up in this hotel overnight. Located very close to the airport so only took about ten minutes from Miami airport. Very clean and the room we were in was a good size. It looks like the room had been recently revamped as everything looked new. Outside pool area backs onto the local golf club as well as a river that runs between the hotel and gold course. Food and drinks not cheap so we made do with a bacon/ham sandwich for breakfast before being picked up for the cruise.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,761 reviews from our community

Traveler rating
    1,033
    1,047
    464
    140
    77
See reviews for
739
635
204
654
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (558)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 29, 2012

My friends and I decided to stay in miami for a night.. This hotel is literally an airport property for a quick drop in and drop out of miami. The front desk clerks are friendly and eager to assist. Kay a guest agent is an example of great customer service. Rickenbacker breakfast buffet is simply amazing. When I return to miami sheraton will be my stop

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

Stayed for a night on our way to Bahamas, two families, 5 people. Staff friendly, rooms clean and nice, but best of all, the breakfast was amazing for a 3 star property. It featured a kitchen to custom make your own omelette, dairy and non-dairy options, which was much appreciated by the lactose intolerants! Plenty or fruit and cereal, and also lots of cooked food.. We were very satisfyed.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Carlos, SP
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 27, 2012

I stayed a couple nights at Sheraton Airport Hotel Miami. The hotel is clean, the personnel very friendly (special thanks to Ernesto, Bryan and George for the outstanding service) and the amenities good.

Room Tip: Ask for rooms that have window with view to the Golf field (located just behind the hotel).
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, December 27, 2012
We read your review and are happy to know that you enjoyed your time at the Sheraton Miami Airport Hotel & Executive Meeting Center. Ernesto, Bryan and George will be pleased to hear that they helped to make that happen. Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami!

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, São Paulo, Brazil
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed December 27, 2012

This is just an "ok" hotel. The staff was no very friendly. I stayed only two nights and all days I had to call guest service to bring towels. To talk to guest service I have to try a lot of time until someone answer the phone.The room cleanness ok, but could be better. The hotel is almost "inside" the airport. The restaurant was terrible, staff was lost and sometimes there are more dirty tables than guest seated. If you need to sleep one or two nights near the airport could be an option but don´t expect anything else.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, December 28, 2012
We extend our most sincere apologies as it seems that we missed several opportunities to deliver the guest experience you’ve come to expect. We deeply regret any inconvenience you may have experienced with our guest services and staff. Our teams work exceptionally hard to provide exceptional hospitality and it appears that we failed with your visit. Thank you for your comments as it provides invaluable insights as to where potential improvements may be made. We hope you’ll reconsider a future stay.

Sincerely, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 25, 2012

Arrived in the afternoon on 12/8/12 and checked in in no time. Pleasant room overlooking the golf course. Quiet, restful room on 4th floor. Helpful staff and beautiful decorations for Christmas. Very close to the airport with convenient 24 hour free shuttle.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, December 27, 2012
We have read your review of the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami!

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed December 20, 2012

This property is a hot mess from top to bottom.

It started before we even got inside. The arm for the parking garage was raised, so we just drove in. Mistake. The next morning, we spent 15 mintues trying to reach someone to let us back out of the garage before finally just following another car (who apparently had a ticket) through the gate. Sorry you had to pay, person in front of us, but we made an effort to do the right thing. The trainwreck managing the hotel just made it impossible. Also, prepare for about a five minute walk from the garage to the lobby along the back of the hotel, through a creepy staircase, behind the meeting rooms...whose idea was this? Definitely wouldn't want to do it as a single female. More about the lack of security later.

The lobby was straight out of 1985, and the front desk way too huge for the number of clerks working. The problem was that everyone walked directly up to the desk and stood there, so that the clerks at their terminals had no idea who was next or how to help. My suggestion: some stanchions and a queue. It works remarkable well at every. other. large. hotel. in. the. world.

Our room clearly hadn't been occupied in a while, as the number of restaurant flyers stuffed under the door was not insignificant. Nice to know that random people from off the street can just wander around the property. It was late, we were tired, and slept comfortably despite the aircraft noise.

But in the morning, I got up to take a shower and... nothing. No water in the shower. As I was both undressed and unpacked, and the girlfriend still sound asleep, changing rooms was not an option, nor was getting a maintenance person up to look at the problem. I stuck my head under the bathroom sink, and rubbed a washcloth under my armpits. If I wanted to do that, I would've slept in the car and bathed at a McDonald's.

Upon checking out, we told the desk clerk, who offered us a free breakfast. I explained that as a Platinum SPG member, my breakfast was already included and that we'd already eaten. She explained that, no, this was a HOT breakfast. I explained that eating breakfast once really was plenty. She then proceeded to offer me the equivalent of $8 worth of Starwood Points to make up for the inconvenience. I countered with the point that we needed the room for two functions only, and they failed completely at one of them, and asked to see a manager.

We waited for a very long time to see that manager, and in the end were told that (s)he just wasn't coming. They took my name, number, and email, promising they would remedy the situation, and a week later, I'm still waiting.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, December 27, 2012
Thank you for sharing your comments about your recent stay at the Sheraton Miami Airport Hotel & Executive Meeting Center. We are continually challenging ourselves to demonstrate and provide overall comfort for our guests and regret that this was not the case with your visit. I’m terribly sorry to learn of the deficiencies you experienced. Please know that we are taking your feedback to heart and would greatly appreciate an opportunity to make it right. In this regard, please feel free to reach out to me should your travels bring you to Miami in the near future.
Sincerely, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Miami hotels
1.5 mi away
Hilton Miami Airport
Hilton Miami Airport
#41 of 115 in Miami
4.0 of 5 stars 1,835 reviews
0.5 mi away
Element Miami International Airport
0.7 mi away
Courtyard by Marriott Miami Airport
Show Prices
Show Prices
Show Prices
2.1 mi away
Hampton Inn & Suites by Hilton - Miami Airport / Blue Lagoon
1.0 mi away
Crowne Plaza Miami Airport
0.8 mi away
Miami Airport Marriott
Miami Airport Marriott
#43 of 115 in Miami
4.0 of 5 stars 853 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Miami Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Miami
#12 Business Hotel in Miami
#36 Family Hotel in Miami
#37 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Booking.com, Travelocity, TripOnline SA, Odigeo, Priceline, HotelsClick and Hotels.com so you can book your Sheraton Miami Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham Miami
Miami Wyndham

Owners: What's your side of the story?

If you own or manage Sheraton Miami Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.