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“Great Airport Hotel in MIA” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Ranked #33 of 129 hotels in Miami
Prague, Czech Republic
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
“Great Airport Hotel in MIA”
4 of 5 stars Reviewed November 30, 2012

Stayed here in October 2012 for two nights before continuing on. All I can say is great hotel easy location to airport and transport hub. Exec lounge is nice although the evening offerings are a bit slim. Staff pleasant and airport shuttle is really great as it operates on a continuous rotation so longest I had to wait was 10 minutes. Rooms are very nice and by the looks of things the exec level ones have been recently refurbished, the beds were very comfortable after a transcon flight from London. Would defiantly stay here again.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
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Puntarenas, Costa Rica
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 28, 2012

Ended up here after missing a connection, traveled in Business Class. The shuttle to and from the airport was great, friendly driver and I did not have to wait long at all. Front desk check in with Dominique was top notch, as a hotel owner I would be thrilled to have my clients treated to kindly and cooly! However, upon entrance to the room all went to crap. There were no lights in the room. It took twenty minutes to get someone up to come up and realize that there were no light bulbs in the lamps. Basic housekeeping, cmon! No brainer! Room is..( I write from desk in room)..very dusty..dark ...and lots of fingerprints on walls....floors in bathroom have hairs. AC is too cold...horrible climate control. This is two star crappy of what the Sheraton can be. THANK GOD I DID NOT PAY FOR THIS DUMP.

Room Tip: dont expect much
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 29, 2012
Thank you for sharing your comments about your recent stay at the Sheraton Miami Airport Hotel & Executive Meeting Center. We are continually challenging ourselves to demonstrate and provide overall comfort for our guests and regret that this was not the case with your visit. I’m terribly sorry to learn of the deficiencies you experienced with your room. Our hotel recently completed over 3 million dollars of improvements.

Please know that we are taking your feedback to heart and would greatly appreciate an opportunity to make it right. In this regard, please feel free to reach out to me should your travels bring you to Miami in the near future.

Sincerely,
David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new england
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 27, 2012

Wonderful service, front desk staff eager to help, courteous and professional! The rooms are modern and clean. Beds are fantastic! For being an airport hotel, it was very quiet. Lovely outdoor restaurant seating facing a golf course, not what you would expect finding at an airport hotel. Breakfast buffet expensive and service slow.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed November 27, 2012

I stayed at the hotel for one night in mid October on the way to South America. Left early in the morning, jumped on the plane, while on stopver in Haiti, got a phone call from the manager, I had left my sport coat in my room. They held it for me for when I returned 4 days later, but the hotel was full, so I used their shuttle bus to get to the hotel, the manager got my jacket for me, then he put me back on their shuttle to get me to one of their sister hotels in the area. I will stay here for sure on my next trip, and I will book early as it seems to fill up. That is how you get customers to come back to a property.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Olympia, WA
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2012

We just stayed overnight, coming back from the Caribbean. Our expectations were not high, but we all four (in two separate rooms) really liked this hotel. The rooms were very modern, bathrooms were great, very quiet, comfy beds. We also went down to the restaurant around 8:30 for a quick dinner and were again pleasantly surprised at the quality of the meal and the service. And the shuttle bus in both directions was prompt with helpful service. We would all definitely recommend this hotel.

Room Tip: We were on the 8th floor and the rooms were very quiet.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 27, 2012
We were delighted to hear that you had a wonderful stay with us at the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you so much for sharing your experience and we hope to see you again in the near future.

Sincerely,
David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
192 reviews 192 reviews
62 hotel reviews
Reviews in 89 cities Reviews in 89 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 25, 2012 via mobile

Hotel has incredible beds. Very quiet for an airport next to an airport. Breakfast buffet is expensive. $23 a person! Hotel lobby lighting is harsh. Staff very courteous and helpful. Very frequent shuttles to airport.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 27, 2012
Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We were pleased to learn that you enjoyed your overall stay. Our Sheraton Sweet Sleeper Beds are indeed comfortable and one of Sheraton Hotels & Resorts core initiatives. Our guests often rave about its comfort.

Kind regards, David Berger
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Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

I used the Sheraton Miami Airport Valet service (park and fly) and the Valet team is incredible. They are on top of their game, fast and accurate. I recommend anyone flying out of MIA to use the Sheraton Valet services. Thank you.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 27, 2012
We read your review and happy to know that you were pleased with the valet service at the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you for recognizing their efforts and thank you for taking the time to share your experience.

Regards,
David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Miami
#29 Romantic Hotel in Miami
#35 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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