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“Sheraton, I am coming back again and again!” 5 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Breakfast for 2 Included
Ranked #35 of 129 Hotels in Miami
Union City, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Sheraton, I am coming back again and again!”
5 of 5 stars Reviewed November 16, 2012

The best place to stay in Miami..... This is my home in Miami
Since September last year (2011) I found this warming and enjoyable oasis in Miami!
I have to thanks Victor, Miguelito and Henry, because they make the difference. Every night, after 15 hours of work I have to stop by the bar for a nice drink and a friendly conversation that I couldn't find in any other hotel in the Miami area. Thank you Miguelito, Victor and Henry, you are GREAT!
Furthermore, this hotel is the only hotel that I found a GM ( General Manager) working hard like any other employee, David... You are excellent!
And forget about the sale team.... Jose, Natalie and Sissy, keep your great job!

Room Tip: This is an outstanding hotel! Come and you will never regret!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 20, 2012
Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center and thank you for making us your home away from home. We were delighted to learn of Miguelito, Victor and Henry's contribution to ensuring a pleasant stay each time. Thank you for recognizing their efforts and that of Jose, Natalie and Sissi from our Sales team. They all work hard at making our guests feel right at home.

Best regards,
David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,133 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
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Durham, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

The hotel is literally 5 minutes from the airport. It looks onto a beautiful lake and a golf course. The breakfast is excellent and good value for money. Staff are very helpful and rooms clean. There is also an added bonus of free wifi in hotel lobby and bar area. Unfortunately this is not available in the bedrooms but paid for Internet is available. I would highly recommend this hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 20, 2012
Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We were delighted to learn that you had a wonderful stay with us, especially since we were your first USA stop. Glad to be on the welcoming team. We hope to see you again soon.

Kind regards,
David Berger
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dallas,texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 16, 2012

Avoid this Restaurant--- RICKENBACKER---- worst service ever!
Order was incorrect -- had to beg someone to wait on me .... Maybe my drink?... Ok I'll just go into the kitchen and ask again ....


I suggest eating at a location away from the hotel... Take the shuttle back to the Airport for example....

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2012

I had a one night stay at this property prior to departing on a cruise. Got in late, no issues what so ever with checking in. Staff was extremely pleasant and professional. Rooms were clean, decorated nicely and the bed was incredibly comfortable. Facilities were inviting: pool, workout room and lounge. Easy access to/from airport (five minute shuttle ride) and twenty minute cab ride to port of Miami.
I highly recommend this property!

Room Tip: Ask for "golf course" view.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 20, 2012
We read your review and are very happy to know that you enjoyed your time at the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you for taking the time to share your experience and we are looking forward to welcoming you back on your next visit to Miami!

Kind regards,
David Berger
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nashville, TN
1 review
5 of 5 stars Reviewed November 16, 2012

Great Service - Specially the Restaurant. Tania Alfonso was absolutely Great!!!! Super attentive and sweet. Always with a smile and go the extra mile. Great recommendations. Thanks a lot Tania for making my stay enjoyable! I stayed at the hotel for Business. My experience was Excellent! Very Helpful Staff for most of then.

I recommend this hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 20, 2012
Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We were delighted to learn that you had a wonderful stay and our staff will be happy to hear that they helped to make that happen, especially Tania Alphonso. Thank you for recognizing their efforts. They work exceptionally hard to make every guest feel welcomed. We hope to see you again soon.

Kind regards, David Berger
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NYC
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 14, 2012

Checked in at midnight. They did not have the king room they guaranteed (only queen) . Clerk signed me in incorrectly (mispelled my name) at front desk so I have no wi-fi access in their system. Coffee station in room has dirty napkins and no stirrers. Counter in bathroom seemed dirty. I will give them credit for Heavenly bed. All this for a pretty premium price! Next time I have to fly thru Miami, I will try another airport hotel.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 20, 2012
Thank you for taking the time to post your comments regarding your recent stay at the Sheraton Miami Airport Hotel. We were pleased to read that you did enjoy our Sweet Sleeper Mattress in spite of the fact that we did not have your preferred room type available for you. Please accept our sincerest apologies for the deficienies you experienced with your room and internet access. I hope that you did address these with the desk so that we could make it right. We take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments and we hope to have another opportunity to better serve you on your next trip to Miami.

Kind regards,
David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, New Jersey
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed November 13, 2012

We stayed two days at this hotel and were pleasantly surprised! Most amazing was the staff - from bellman, front desk, housekeeping, and the restaurants - so very helpful and eager to please. The lobby has free internet and the room was nice and overlooked the golf course (please ask for this view). The heated outdoor pool had plenty of chairs and the exercise room had adequate equipment. The shuttle runs every 15 mins from the airport and also is available to take you to the International Mall. Prices at the Rickenbacker restaurant are a little pricey, but the food is excellent! Well worth it. Ditto for Vin Fiz and its servers. Kudos to Cecilia Suarez at Rickenbacker; as she is a wonderful server and did her utmost to make our restaurant experience pleasant. We would stay here again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 14, 2012
Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We were delighted to learn that you had a wonderful stay and our staff will be happy to hear that they helped to make that happen. Thank you for recognizing our associates' efforts, especially Cecilia Suarez. Rest assured that I will share your comments with her. Again, thank you, and we hope that we will have another opportunity to be your preferred hotel in Miami.

Kind regards,
David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Miami
#12 Business Hotel in Miami
#29 Romantic Hotel in Miami
#37 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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