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“A very pleasant experience.” 4 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Ranked #31 of 130 hotels in Miami
North Yorkshire
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“A very pleasant experience.”
4 of 5 stars Reviewed November 9, 2012

Stayed here for one night after a long day flying from Manchester to Miami via Newark en-route to join a cruise ship in Ft. Lauderdale. Very easy and pleasant check-in by friendly Reception staff. Room was very good, much better than a lot of Airport hotel rooms we have stayed in - and paid more for the privilege!
We decided to eat in the hotel's Rickenbacker Restaurant, which was also where breakfast was served. The food and service was excellent and the dining/breakfast servers could not have been more helpful or pleasant.
As hotel stays go, albeit it was only for one night, a very pleasant experience and we would have no hesitation in staying there again or recommending this hotel to anyone looking for a very good, value for money place to stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 14, 2012
We read your review and are very happy to know that you enjoyed your overall stay at the Sheraton Miami Airport Hotel & Executive Meeting Center. Our associates will be pleased to learn that they did a great job in ensuring hospitable service. Thank you for recognizing their efforts. Looking forward to welcoming you back on your next visit to Miami!

David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (408)
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English first
Los Angeles, California
1 review
5 of 5 stars Reviewed November 9, 2012

This hotel experience was awesome. I came on a business trip and they treated me so well.
Everyone is always smiling and the service is the best. They answered any questions I
had quickly and really made sure that everything was always alright. I also really
enjoyed the food from the room service. Chef Frank is awesome. He really serves
up some great good. I was here for about two weeks and I also appreciated the
great service from Scotty. He always made sure I had everything I needed.
Great Stay. I will definitely be coming back next time I am in Miami!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 14, 2012
We were delighted to learn that you had a wonderful stay and our staff will be happy to hear that they helped to make that happen. I'll pass along your comments to both Chef Frank and Scotty. Our teams work exceptionally hard to make every guest feel welcomed. We hope to see you again soon and thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center.

Kind regards, David Berger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
82 reviews 82 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 8, 2012

The hotel is under going some major refit. The lobby and restaurant areas have already undergone the process, in honesty I am not sure about the room i had. It was pleasant and very comfrotable but more ok than wow. Breakfast was included and was fine. The staff on the frot desk were very personable indeed. The hotel is on the flight path to a runway just a short distance behind it, now for me that was heaven, i could watch planes land all day long but if you are not into planes coming past your bedroom window then maybe this is not for you. Nothing negative at all about the property, just not a wow place.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 9, 2012
We read your review and are very happy to know that you enjoyed your time at the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you for taking the time to share your experience and we hope to see you again on your next visit to Miami!

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HALESWORTH
1 review
5 of 5 stars Reviewed November 8, 2012

I always have a great time staying at this hotel. Staff are very warm and welcoming and you get a sense of a good connection and communication throughout all levels of staff there. They are all on the same page. The front desk, hands down, is the best! The rooms are always clean and inviting.
Definitely five-star service at an economical price for any kind of traveler. Not to mention the distance from the airport! After a long flight, walk out of the airport, hop on the shuttle, 2 minutes later you're there, 5 minutes later, you're checked in and on your way to your room!

Room Tip: All the rooms are well kept, but ask for the golf-course view. I don't like looking at Miami air...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 9, 2012
Dear Guest,

Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We were delighted to learn that you had a wonderful stay and our staff will be happy to hear that they helped to make that happen. They work exceptionally hard to make every guest feel welcomed. We hope to see you again soon.

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 5, 2012

The Hotel is in excellent location for a quick trip to Miami. It is right in front the exit from the Rental Car Center from the Airport.
It takes you 10 minutes to Miami Beach (Lincoln Road).
The bed is amazing. It makes you want to sleep forever.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 9, 2012
Thank you for taking the time to share your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. One of Sheraton's core initiatives is the Sheraton Sweet Sleeper Bed and indeed amazing. We get numerous compliments about its comfort. Hoping to welcome you back to Miami in the not too distant future.

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kings Mountain, NC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 2, 2012

We were going on a cruise and needed a one night stay near the airport and booked the Sheraton and really glad we did. Shuttle picked us up promptly at the airport. Check in was really fast. The staff is what I think makes this hotel. Everyone there was extremely friendly! Hotel was in real good shape. When we come back to Miami we will definitely stay here! Thanks Sheraton and employees!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 9, 2012
We were delighted to learn that you had a wonderful stay at the Sheraton Miami Airport Hotel & Executive Meeting Center. We have a wonderful team who work exceptionally hard to provide hospitable service. Thank you for recognizing their efforts. Hoping your plans bring you to Miami and our hotel again soon.

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2012

Just a wonderful experience in the restaurant with Bostone our waiter. We were lucky enough to have him as our waiter for dinner and breakfast! This guy is TOPS!! Please be sure to ask for him if he is on duty. Tell him the girls from BOSTON said to ask for Bostone when you visited.

OH and the Onion soup is fantastic! Really, I would stay here just to have order that again. lol

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, November 9, 2012
We were delighted to read your review of the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you sharing your experience with Bostone. He is indeed "TOPS". He will be happy to learn of your comments. Hope to welcome you back again soon if even for some French Onion Soup.

Kind regards, David Berger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Miami
#30 Romantic Hotel in Miami
#32 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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