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“Outstanding Staff” 5 of 5 stars
Review of Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142   |  
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Ranked #32 of 110 Hotels in Miami
Certificate of Excellence 2014
Union City, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Outstanding Staff”
5 of 5 stars Reviewed October 4, 2011

This is the hotel with the BEST staff ever. At the lobby you will be treating like a king by individuals like Stanley; and as soon as you go to your room you will be enjoying a quiet and confortable atmosphere. Following morning, as soon as you enter to take your breakfast, you will see the most outstanding staff, like Bostone and Ruben.
If you are planning to go to Miami, I recommend you this hotel, and you will never regret.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 5, 2011
Thank you for taking the time to share your experiences from your most recent stay. I am delighted to hear our team "treated you like a king" and made you feel welcomed. Our restaurant staff has been together for some time and take tremendous pride in delivering customer service.

We hope to see you on your next visit to the Miami area.

Safe travels
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2,488 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 3, 2011

$16.00 to "self park" your vehicle daily in their lot, or pay their Valet $18.00 to park it for you! This is on top of the room charge!
Dressed down for night, no faceplate on phone to make wake-up call. Dialed "0", ring & rang, no answer. Re-dressed, went down to lobby and advised them. Phone STILL not repaired the next day, had to advise them AGAIN!
Went onto hotel restaurant. NO prices on menu, should have stopped there but was tired. Ordered a steak/vegetables/coffee......$35.00 PLUS tax, PLUS tip.
If you don't want to pay the additional charge to use wi-fi in your room, they have computers in the lobby. You just have to wait for all the kids playing on Facebook to get done.
Horrible trying to get in from freeway. ONE wrong turn and you're stuck doing tours thru the Miami Airport.
Never again Sheraton. Another typical "glossy" ad and multiple bogus testimonials. "Easy to get to"? c'mon! I'm no idiot and I used state of the art GPS.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 4, 2011
Thank you for taking the time to share your feedback with us. Your comments are utilized to help improve our overall customer service to ensure complete satisfaction for our future guests.

Management would like to take this opportunity to clarify a few of your feedback comments:

* Our pricing in parking and food & beverage is very competitive compared to our market. Management is always shopping pricing to stay in-line with the hotels in our market.

* All of our menus in the restaurant and room service have pricing. I am not sure what you were looking at without pricing.

* Many Trip Advisor comments have referenced the Sheraton Miami Airport and Executive Meeting Center's convenience and close proximity to the Miami International Airport. This hotel is literally on the door steps to the entrance (less than 50 yards).

* This hotel's lobby computers are available as a complimentary convenience for each and every one of our guests.

Thank you again for your feedback and for your business. Management will share your feedback with the staff.
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Tampa, Florida
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2011

I was awarded this hotel through to a bid at a travel site, but if I would had paid full price my rating will be about a 2 1/2. The price I paid was very good and I was able to overlook certain things.. I did like the stay on various aspects like service, and room cleanness. I did not like the location of the hotel and I will only recommend if only using for airport stay.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
4 of 5 stars Reviewed October 2, 2011

Hotel is located opposite where we collected hire car. Easy to find. First class breakfast - numerous variety of choices. Only stayed one night so did not fully use all facilities. Room looked towards airport and miami mover but not noisy. Other rooms had view of golf course and city skyline. Good standard of accommodation and service. Did not use hotel restaurant at night. Variety of menus in room information to arrange delivery of food to room. Clean room, friendly staff. Member of group in a wheelchair, hotel interior easily accessible, did not need adapted room so unable to comment on this aspect. Would stay at this hotel again.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 5, 2011
Thank you for your generous comments regarding your recent stay with us. The Sheraton Miami Airport & Executive Meeting Center is literally at the entrance to the Miami International Airport. Many guests like yourself enjoy the convenience and instant accessibility to the airport. Hopefully you utilized our 24 hour airport shuttle which takes you to the terminal in under four minutes. Again, thank you for your feedback and most importantly your business.

Our team looks forward to accommodating you on your next trip to the Miami area.

Safe travels
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delray beach
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2011

I am writing to inform you that during my stay at your hotel, there were two employees in particular who went out of their way to assist us and make us feel comfortable. They are Johally and Torri. They are definitely an asset to your organization and a model for others re: the high quality of service possible.

Our thanks to both of them.

Ron Konowitz

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review, October 5, 2011
Thank you for taking the time to recognize two of our Front Desk associates you encountered during your stay. Management firmly believes our team members are our most important attribute. Our customer service scores continue to be exceptional because of our team members commitment to deliver outstanding customer service with a human touch.

Thank you for posting your experience. We look forward to your next visit to the Miami area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 29, 2011

Stayed one night early this week at this hotel in order to catch early flight the next day. Excellent value for what I paid for. Clean room, very friendly hotel staff and very nice hotel restaurant. More importantly, from the room where I stayed, no airport noises at all. Definitely, will stay there again next time.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed September 28, 2011

From the sales team to the staff it was a perfect conference for my company! they were efficent,attentive and always ready to help us with a smile!

Great custumer service!! Awesome meeting rooms!

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Miami
#10 Business Hotel in Miami
#30 Romantic Hotel in Miami
#38 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us to day to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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