We were put up in this hotel by the airline as our flight was cancelled. The check-in could not cope with a plane load of passengers and we were all made to feel unwelcome - and no chocolate chip cookies!
The wait for the restaurant which had a buffet, was over an hour, and they did not want to serve anything from the al a carte menu. By the time we got into the restaurant it was 9pm and quite empty even though the staff were telling everyone it was full. The staff were more interested in setting the tables for the next day than serving anyone. It was quite apparent that they wanted everyone to have the buffet food which looked very unappetising and as though some of it had been there for hours. Also, the buffet area was not very clean. We waited a long time, despite several requests, for someone to take our order. 30 minutes later our meal, which included a salad starter, still had not been served and no-one, especially the maitre d' seemed to care. In the end, we ate the 'breakfast' pack of which we were all provided with as the flight was going early the next morning.
The restaurant could not cope and did not make any effort to try. The restaurant is supposed to be open until 10pm but I think they all wanted to go home early.
- Official Description (provided by the hotel):
- Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton & Miami Airport Hotel Miami
- Doubletree By Hilton And Miami Airport Convention Center
- Doubletree Miami Mart Airport Hotel
- Sheraton Mart Hotel
- Miami Mart
- Sheraton Miami