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“Stay FAR AWAY... Hotel is infested with TICKS and FLEAS” 1 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #52 of 131 hotels in Miami
Miramar Beach, Florida
1 review
“Stay FAR AWAY... Hotel is infested with TICKS and FLEAS”
1 of 5 stars Reviewed January 7, 2011

We stayed here everytime we visited Miami for over 2 years.

MY BIGGEST ISSUE..
Dog ticks and fleas trying to eat you alive on the beds. I have seen for myself, some guy with 2 BIG dogs, (not medium as written on the website) Dirty, wanting a nice groom, with ticks "vampiring" their skin... Other friends and colleagues told me abouyt this, they complaned in the past, but nothing happened.. This time we had just about enough.. cause there was one wandering around on my pillow (imagine if it got into my ear!!)

Some of the staff is nice and courteous, some have very bad manners, especially at the front desk and the shuttle drivers, these drivers drive like maniacs, feels like your in the fast and the furious movie... and they tend to curse at you when you don't tip or if you don't tip enough.

Housekeeping lady, sometimes on floor 8, sometimes 9.. Apparently hates it when the wifey is there, you get 1 towel instead of 2, room barely cleaned, soap thrown on the counter... I can go on for days....

The Parking thing, OMG, $7 per day.. are you guys crazy, and they guy at the gate wants you to pay $7 again before they 24hr period...

Internet connection is whack...

They only nice things about this hotel is the Breakfast, and the Miami airport view...

  • Stayed January 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tferrara10, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, March 19, 2011
First I should like to apologize regarding any inconvenience that you may have experienced during your stay at the Doubletree Miami Mart. Since I have been at this hotel (September of 2009) and we have NOT had a complaint regarding fleas or ticks anywhere in the property, much less been "infested". We still have not – in reviewing the 2 months prior to you trip-advisor report there we no complaints of this nature registered with guest assistance, our front second effort system, or with the Medallia guest comment email solicitation system. It is unfortunate that if you had an instance of this nature that you did not seek assistance from our property management team, who would have been happy to assist you and make the situation right, so that you can enjoy your stay. In addition it should be noted that we are a “pet friendly” property and that we appropriately “treat” each guest upon the guest/pet departure to insure that other guests do not have a problem of this nature. In regard to the other comments valet, housekeeping and parking – I apologize again for any inconvenience and would like to note the we do charge for parking and that charge of $7.00 is the lowest overnight parking charge of any full service hotel in the Miami Airport Area. If I may be of any future service in assisting you, please do not hesitate to contact me.
Sincerely,
Tony Ferrara
General Manager
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590 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ipswich,UK
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 31, 2010

This hotel was a steal at the price but we will remember it more for the bad points than the good. We were bemused by the parking arrangements and like lots of other guests we observed did a circuit or three past reception. There seems to be nothing but valet parking (90% of the spaces seemed empty). Finally when you do work out where to park you pay for the pleasure. The reception area is very nice and the reception staff are very polite and helpful and the free cookies a nice touch. It is a shame the rest of the staff does not share the same positive attitude. We booked a room for 3 on the 8th floor. When unpacking I realized there was no iron so I phoned the helpline and a very grumpy person turned up with it quite quickly. We later noticed there were only 2 towels so again called the helpline this time the same man did turn up and on answering the door he was shaking his head like I was a naughty schoolboy. Both tiomes he refused to talk to me. The list goes on: no coffee machine, no cups and the most horrible bedding of a yellowing duvet between 2 open sheets. We noticed a notice by the front door saying the bar had a happy hour with 2 drinks for 1. When we went to the bar we were told there is no happy hour but maybe there will be in the future. We asked could she report this to management and she said lots of people had complained but to no avail. The list goes on but in summary this could be a fantastic hotel if it wasn’t for the appalling attitude of some of the staff. Maybe they should replace the management with the reception staff.

  • Stayed December 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, VA
Top Contributor
144 reviews 144 reviews
50 hotel reviews
Reviews in 53 cities Reviews in 53 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 25, 2010

Needed an airport near the hotel for an early morning flight and this one was perfect. Very helpful staff, nice and quiet rooms. Would certainly recommend.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
floRida
Top Contributor
147 reviews 147 reviews
33 hotel reviews
Reviews in 46 cities Reviews in 46 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 22, 2010

I have hosted a banquet at the Doubletree every November for the past three years. Their customer service in catering is fantastic. This time I stayed in a king room with my husband. Great room with a comfortable bed. We had forgotten to put out room service tag for breakfast so we called and got no answer. Call the front desk, they apologized and said someone would call me. We were doubtful but 1 minute later our phone rang and it was room service. Being a Sunday morning they were very busy. The woman took my order efficiently and said it could take 40 min. 20 min later we got a call that our breakfast was on the way up. They are always polite and helpful. Close to airport but also to highway which can get you anywhere in town quickly. I will book them again for next year. Have never had a problem. Overnight parking is $7. Most other hotels are $13 to $30.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 17, 2010

Arrived at the hotel after a full day of travel in my rental. They seemed to push the valet, as there was no good place to conveniently park to check-in. I ended up parking in a no-park zone to quickly check-in. After a smooth check-in, I was directed to a fairly remote lot to pay for parking (hate that).

My room was basic. The bed was very comfortable. The carpet was filthy. The bathroom was tired. Decent channel selection with HD signal on big flat screen. The hotel looks like it was nice in the past.

The fitness room was big, and had a lot of well maintained or newer equipment, and an extensive area for exercising, including a big selection of free weights.

Loved the fitness center. Everything else was average at best, and a little disappointing to be honest.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 8, 2010

I needed a hotel for an overnight layover. Hotel has a free airport shuttle. Room was clean. Staff were nice.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 15, 2010

WARNING! IF YOU MUST ATTEND A CONFERENCE AT THIS HOTEL, STAY SOMEWHERE ELSE, OR YOU COULD HAVE A FINANCIAL SHOCK!

To SUMMARIZE, the MIAMI DOUBLETREE AIRPORT HOTEL surreptitiously misused a Guest Check-In Authorization Form (specifically designed for charging incidentals to a credit card and an indemnification on room charges) AS A MEANS TO TRANSFER A DISPUTED BALANCE of their corporate client, (a conference organizer), on an entirely different contractual matter to all the innocent victims attending the conference.

NINE MONTHS AFTER attending a conference held at the Miami DoubleTree Airport Mart Hotel, the hotel surreptitiously charged $900 to my credit card as well as approximately 100 other guests of a seminar held at the hotel! The hotel billed our credit cards for huge amounts without any notice of intent or other contact.

The hotel will not provide any documentation nor speak to us, the victims, to explain their accounting method, nor actual cost vs. the INFLATED CHARGES APPLIED to the victims of their credit card fraud.

Apparently, many other complaints by other Miami visitors discovering bogus charges are well-documented against this hotel according to The Miami Visitors Bureau. At least one Miami attorney has 2 cases against the hotel at the moment.

It is my understanding that the conference company was (rightfully) displeased with the exposition area services and disputed some of their charges followed by attempts at negotiation for a mutually beneficial settlement. (The hotel's expo center was absolutely dreadful).

Rather than negotiate with the conference company regarding their balance, some of which was a bogus up-charge, and the other, a disputed amount over the sorry conditions and services of the expo conference area, the hotel's NY investment group, INSTEAD, TRIPLED THE DISPUTED AMOUNT. This tripled amount of bogus charges was randomly and surreptitiously applied to the guests' credit cards 9 months later without any notice, correspondence, or explanation what so ever.

It has been a negative experience for all of us (national & international guest) to deal with the HILTON / DOUBLETREE / NY Investors, who will not budge on the bogus charges applied to our credit cards. . A class-action lawsuit could be inevitable to straighten out the greed behind the hotel fraud, but the damage to their brand image is long term.

Do you still want to risk staying at the Miami DoubleTree Airport Hotel? If so, continue to read similar negative reviews validating our complaints. The red flags are flying high!

PS / I expect the hotel manager to post his defensive slant, but just note how often he has to post an apology in response to this property's negative reviews. You may note that complaints against this property are posted on websites all over the world. If the property does the right thing and refunds the absconded funds to the conference guests, I will post those updated results.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tferrara10, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, October 22, 2010
ABOSLUTELY NO CREDIT CARD FRAUD - The author of this response was an associate of a group, a conference organizer for the medical industry. THE FACTS ARE that a medical conference was held at the Doubletree Miami Mart in November of 2009 and that all charges for guest rooms, products and services had be verified and agreed to by representatives of the conference organizer at the conclusion of the event. Then, the organizing group stopped returning telephone calls and emails and they simply did not fund payment for the agreed upon charges. The Hotel attempted to obtain the payment due over the course of the next 9 months without success.

The individual who authored this response was part of that group and was a guest in the room block contracted by the conference organizer for their corporate employees. After 9 months of the conference organizers failure to meet it’s obligations, the personal charges for lodging, products and services were returned to the individual room folios, where they had been transferred from, and they became a matter of individual responsibility (this is standard operating procedure in all hotels in the event of non-payment of folio charges). Each guest had signed a statement guaranteeing that they would be responsible for the payment in the event that the group failed to pay their personal and respective charges. The hotel then sent each guest a letter detailing the situation, a copy of their respective signed guarantee and a copy of their folio charges. The charges were then posted to the credit card that each guest had provided to the hotel as a guarantee for their folio and incidental charges.

In addition, the author of this response challenged the hotel charges through his credit card company. The credit card company examined the hotels documentation for all charges and the correspondences and ruled the matter in favor of the hotel maintaining the charges on this individuals account.

In short, there were no bogus charges, no cases pending, no fraud on the part of the hotel, only that perpetrated by the organizing group for this event.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami
Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Miami
#41 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Official Description (provided by the hotel):
Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more   less 
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