WARNING! IF YOU MUST ATTEND A CONFERENCE AT THIS HOTEL, STAY SOMEWHERE ELSE, OR YOU COULD HAVE A FINANCIAL SHOCK!
To SUMMARIZE, the MIAMI DOUBLETREE AIRPORT HOTEL surreptitiously misused a Guest Check-In Authorization Form (specifically designed for charging incidentals to a credit card and an indemnification on room charges) AS A MEANS TO TRANSFER A DISPUTED BALANCE of their corporate client, (a conference organizer), on an entirely different contractual matter to all the innocent victims attending the conference.
NINE MONTHS AFTER attending a conference held at the Miami DoubleTree Airport Mart Hotel, the hotel surreptitiously charged $900 to my credit card as well as approximately 100 other guests of a seminar held at the hotel! The hotel billed our credit cards for huge amounts without any notice of intent or other contact.
The hotel will not provide any documentation nor speak to us, the victims, to explain their accounting method, nor actual cost vs. the INFLATED CHARGES APPLIED to the victims of their credit card fraud.
Apparently, many other complaints by other Miami visitors discovering bogus charges are well-documented against this hotel according to The Miami Visitors Bureau. At least one Miami attorney has 2 cases against the hotel at the moment.
It is my understanding that the conference company was (rightfully) displeased with the exposition area services and disputed some of their charges followed by attempts at negotiation for a mutually beneficial settlement. (The hotel's expo center was absolutely dreadful).
Rather than negotiate with the conference company regarding their balance, some of which was a bogus up-charge, and the other, a disputed amount over the sorry conditions and services of the expo conference area, the hotel's NY investment group, INSTEAD, TRIPLED THE DISPUTED AMOUNT. This tripled amount of bogus charges was randomly and surreptitiously applied to the guests' credit cards 9 months later without any notice, correspondence, or explanation what so ever.
It has been a negative experience for all of us (national & international guest) to deal with the HILTON / DOUBLETREE / NY Investors, who will not budge on the bogus charges applied to our credit cards. . A class-action lawsuit could be inevitable to straighten out the greed behind the hotel fraud, but the damage to their brand image is long term.
Do you still want to risk staying at the Miami DoubleTree Airport Hotel? If so, continue to read similar negative reviews validating our complaints. The red flags are flying high!
PS / I expect the hotel manager to post his defensive slant, but just note how often he has to post an apology in response to this property's negative reviews. You may note that complaints against this property are posted on websites all over the world. If the property does the right thing and refunds the absconded funds to the conference guests, I will post those updated results.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABOSLUTELY NO CREDIT CARD FRAUD - The author of this response was an associate of a group, a conference organizer for the medical industry. THE FACTS ARE that a medical conference was held at the Doubletree Miami Mart in November of 2009 and that all charges for guest rooms, products and services had be verified and agreed to by representatives of the conference organizer at the conclusion of the event. Then, the organizing group stopped returning telephone calls and emails and they simply did not fund payment for the agreed upon charges. The Hotel attempted to obtain the payment due over the course of the next 9 months without success.
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The individual who authored this response was part of that group and was a guest in the room block contracted by the conference organizer for their corporate employees. After 9 months of the conference organizers failure to meet it’s obligations, the personal charges for lodging, products and services were returned to the individual room folios, where they had been transferred from, and they became a matter of individual responsibility (this is standard operating procedure in all hotels in the event of non-payment of folio charges). Each guest had signed a statement guaranteeing that they would be responsible for the payment in the event that the group failed to pay their personal and respective charges. The hotel then sent each guest a letter detailing the situation, a copy of their respective signed guarantee and a copy of their folio charges. The charges were then posted to the credit card that each guest had provided to the hotel as a guarantee for their folio and incidental charges.
In addition, the author of this response challenged the hotel charges through his credit card company. The credit card company examined the hotels documentation for all charges and the correspondences and ruled the matter in favor of the hotel maintaining the charges on this individuals account.
In short, there were no bogus charges, no cases pending, no fraud on the part of the hotel, only that perpetrated by the organizing group for this event.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.