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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #57 of 129 Hotels in Miami
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Short stay”
5 of 5 stars Reviewed 2 days ago NEW

Although we didn't get to see the Doubletree in the daylight, what we saw was impressive. We were put up in the Doubletree by the airline because our plane has a mechanical failure. We had 8 adults and 3 children with us. The Doubletree staff was prompt at getting us checked in and to our rooms at 11:30 pm. The rooms are huge and gorgeous and the room service, although swamped, managed to get some of us some food. Checkout was quick and the shuttle back and forth to the airport was nice.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon S, Director of Sales at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, yesterday
Thank you for the wonderful rating. Our staff tries hard to provide our guests comfort when they have had their travel disrupted. We are pleased we were able to help your unexpected stay in Miami pleasurable.... Do please come back to visit when you have more time!
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757 reviews from our community

Traveler rating
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    158
    65
    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Veldhoven, Noord-Brabant, Netherlands
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Great place to stay. Rooms are comfortable. View of airport. Location is good as you can easily reach the neighborhoods of Miami. Cookies are the best. Outdoor pool nice to take a swim. Breakfast is pretty average.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon S, Director of Sales at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, yesterday
Your positive comments are so appreciated by the staff! We would love to know more what we can do to make the breakfast experience even better. Please feel free to contact us directly. You opinion counts!
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Seattle, Washington
Top Contributor
94 reviews 94 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel looked and smelled like it had been freshly remodeled when we arrived last month. It is a huge convention style hotel and was exactly what we needed laying over for a day before returning home to the west coast. Restaurant and bar on property were average but prompt and quick service and the beds are amazing. The reason for the 4 star instead of 5 was the desk staff. Not great, not horrible I guess just very "Meh". The young gal that checked us in obviously did not want to be there and didn't look up from her computer through the entire check-in process. I get it, working with the general public all day can be taxing but a smile goes a long way. All and all very nice hotel and I would stay again if I was in the area.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon S, Director of Sales at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, yesterday
We appreciate this feedback and will strive to achieve the 5 rating in the future. Your comments are shared with the staff to help them understand how the public can view the importance of a warm greeting. We do hope you enjoyed your DoubleTree Cookies and the smiles it brought to your family.
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Boca Raton, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Had a good initial impression from clean room. The beds are not the most comfy but we managed. We had a nice view from the pool, the windows are large and open. What upset us was that noises began at on the hall at 6am. It lasted for 3 hours on and off. The walls seems to be paper thin.
Before booking keep in mind that there is some construction going on blocking the roads. If you dont know your way around it may be frustrating. Try calling and asking ahead of time if it may be an issue.

Room Tip: by the pool has a nice view
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  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Contrary to some other reviews listed below, I had a very pleasant stay at this hotel.

The front desk was very welcoming and jovial. Andres, I believe this was his name, checked me in and was very professional and helpful.

I stayed on the 10th floor. The room was very clean, well appointed, and seemed very up-to-date. The bathroom was clean and very modern in its look. Nice shower, hot water, and again, very clean.

The hallways seemed a little outdated, but this was not concerning at all as they were clean.

I ate breakfast at the restaurant downstairs. The buffet was simple, but I am a bacon and eggs kind of guy, so it was all I wanted.

No complaints at all. I really enjoyed my stay.

Stayed October 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

If you don't mind the smell of dog piss and don't mind having someone freaking dog food scattered on your floor when you move in, stay here. After complaining to the front desk I was told they would send up a bottle of frebreese but wouldn't let me change rooms. I am a diamond memeber, so I walked down, checked out immediately and went to a Hilton Garden, which is amazing.

  • Stayed October 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, 4 days ago
Let me start out by extending my apologies for any inconvenience that you may have experienced during your October 12th stay a the Doubletree Miami Airport Convention Center. We appreciate your honest feedback and assure you that the comfort, health, and safety of our guests is our top priority. We reviewed your concerns and I personally inspected the guest room in question and at this point I am a bit perplexed - I did not find any evidence of pet waste - no spots, no oder - the only odor detectable in the room was that which accompanies new wall vinyl and new carpet from our recent renovation, in addition I have been unable to determine the individual you spoke with in our organization, in order that I may counsel them appropriately; what is also perplexing si the fact that we do not Stock fabreeze and I do not understand why that would enter the conversation. My Executive Housekeepr and Director of Front office Operations have attempted to contact you a number of times unsuccessfully, - since that has not happened I would ask that you contact me directly so that we can take appropriate steps to make the situation right. I may be reached at 305-260-8912 or via email @ tferrara@doubletreemacc.com
Again my apologies
Regards,
Tony Ferrara
General Manager
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New River, Arizona
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Checked in late in the evening the front counter was busy, many stander travelers that were in bad moods due to the Chicago fire in the traffic tower. These people should have been thrilled that they were this busy, instead they made it seem like I was troubling them. I was not part of the stander travelers. Checked in and proceeded to the bar and it was like I was at the front desk again. Very rude people at the bar, no one greeted people with a smile. Will never stay again as there is much better places in town they don't deserve customers.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, 4 days ago
Let me first apologize for any inconvenience that you may have experenced during your stay at the Doubletree Miami Airport Convention Center - our goal is to not only meet but to exceed our guests expectations and in this case we apparently failed to meet our goal. We're very sorry for your experience - . We want all guests to be greeted with a warm welcome and helpful staff. I am sharing your correspondence with the appropriate members of our team. Thank you for bringing this to our attention so that we can ensure it does not continue. We hope we can invite you back for a more comfortable stay. In the event that your travels do bring you back to the Miami area please contact me directly at
Tferrara@doubletreemacd.com in order that I may provide you with an upgrade and assist you on your stay arrangements.
again my apologies
Regards
Tony Ferrara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Miami
#43 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more   less 
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Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami

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