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“Don't recommend this place!” 1 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #55 of 129 Hotels in Miami
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't recommend this place!”
1 of 5 stars Reviewed September 20, 2013

So, got the room on Hotwire, deal was great paid about $100. They also had a free shuttle from airport to hotel, which was very convenient. However, we had to wait over an hour cause they couldn't find us, we had to call them 3 times and they gave us the wrong shuttle description. Finally make it to the hotel, upon first looks of the room, it was definitely worth it. When we checked in we were told we would receive a complimentary breakfast (fairly standard for a hotel to offer) . We went to bar and had a drink, bartender was very nice! Go to room to hit the sack, and get woken up at 4AM to several (10-15) ants crawling all over me and in the bed! Gross. Get up and ready to go down and get breakfast and were told that our room does not include breakfast but we are "welcome" to pay $15 for the buffet. Finally go to check out, I explain to front desk how dissatisfied we were, ants breakfast etc. he gives me his manager card and a very in genuine apology. Go to wait outside for the shuttle (30 mins) and he brings us out a bag with water, cookies (they hand them out to everyone at check in) and popcorn. And stated he again was sorry and his manager wouldn't let him give us breakfast (which we never asked for after we were turned away)

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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786 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Mount Prospect Illinois
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 17, 2013

I stayed here for a business trip - everything about this hotel was a positive experience. The lobby is very "open" and welcoming. My room was a junior suite - extremely comfortable and clean. I would definitely stay at this hotel again.

Room Tip: The junior suite was worth the upgrade.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Harbor, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 8, 2013

Loved the hotel, clean, nice and modern furnishings, quiet AC, and very comfortable bed. I have stayed here several times during this year and I will keep returning! The location is central to many area attractions and Miami Beach.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mineral Bluff, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 7, 2013

Terrible breakfast service - bo one would bother to come around to give a menu - or take an order if you did get a menu. Same with coffee - if you could get someone to bother to get you some, not one time did any of them bother seeing if you needed a refill. In short - OK I guess if you want just the buffet and no coffee, but if you prefer to order off a menu, it would be faster, and better to drive somewhere else - anywhere else!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

My family and I stayed at The Doubletree overnight before our cruise to the Bahamas. It was such a wonderful way to start our family vacation! It is such an upscale hotel. The service was great. The restaurant we ate at had such a fantastic spread that hardly anyone could finish thier food! There was a lot of space for socializing with friends, even for the kids. It also has a beautiful mall within the hotel! I will definitely stay there if I visit Miami again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dobrzewino, Poland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

I have been in Double Tree Hotel many times.Every time I was treated with respect and in a profesional manner by your staff. They have great personality and sense of humor and are always welcoming.I am sure I will be coming back to yoru hotel everytime I will be in Miami and definitely will recomend it to my friends.My company always books for me quality hotels and takes care of my stay at all times ,so far Double Tree was the best Hotel I have ever stayed in.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 2, 2013

the folks treat you great. hotel front desk, and all parties that assist are wonderful. Anything you need they try to help Lobby is great, plenty of room to socialize with your guests, Food excellent. Pool is good just near the parking lot.....

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Miami
#41 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
The newly renovated guest rooms will let you know "It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center's convenient location to the Miami International Airport (MIA) is adjoined to the Miami International Merchandise Mart and the Miami Airport Convention Center (MACC). Shop, meet or just enjoy all of Miami from this destination spot. Situated by the Waterford Blue Lagoon Business District and offering easy highway access to the Downtown attractions, Coconut Grove shopping and South Beach nightlife. This hotel in Miami, FL offers a beauty salon, a plaza of shops and gift stores, and 24-hour complimentary airport transportation to and from MIA Airport. The spacious over-sized guest rooms, 17 suites for entertaining and the complimentary guest room WiFi are just starters. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. The temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Grab and Go food favorites at Au Bu Pain along with 24 hour food service are surpassed only by the three restaurants/lounges featuring an array of culinary creations. Be sure to include a evening of dining on fine steaks and fresh Florida seafood at Rioja Grille. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. Ft. Of modern meeting and tradeshow space. Imagine almost 60 individual meeting rooms including boardrooms, multiple ballrooms from 7,000 to 28,000 sq. Ft., Ground level exposition space of over 70,000 sq. Ft. Bring together groups from 10 to 6000 at the MACC. ... more   less 
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Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami

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