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“Ok, if attending a convention on property” 4 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #50 of 130 hotels in Miami
Miami, United States
1 review
“Ok, if attending a convention on property”
4 of 5 stars Reviewed July 12, 2013

The hotel is overrated and not worth the price to stay there. The bed was comfortable and the room was clean. Food was ok but overpriced. Service at the Grille was horrible and food was overcooked. Balcony door didn't open. Toilet was messed up but I fixed it. Not worth $119 a night.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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684 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Key West, United States
1 review
5 of 5 stars Reviewed July 12, 2013

Always a great place to stay when going on a vacation. We go to Colombia regularily and live in Key West. We come up the day before and stay the night so we are fresh for our Flights the next day. Close to the airport, great shuttle service, wonderful staff and rooms that are comfortable. We always get a good rest when we stay here. The conferences and the stores in the merchandise mart always give one something to do if you don't want to leave the hotel. It is also fairly convinient to get to and from with its location on 836, as it is just minutes away from the airport, downtown, South Beach and the malls. We love it and stay over and over.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 8, 2013

We too, were guests due to AA flight issues. We were tired, put out, ready to be home, and the employees were more than nice even with a large amount of late night guest arrivals. Our room was clean and the pillows comfy. I loved the smell of the soaps. The breakfast and dinner WAS a little pricey, but the airline should have adequately compensated us for dining, not the hotel. By the time we got to the hotel at midnight, the restaurant was closed, but we saw from the menu, the $48 would not have covered it with a family of 4 (again, not the hotel's problem, but rather the airline). We would recommend a stay here if you are traveling through Miami.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 7, 2013 via mobile

We came here with friends and found this place lacking in many ways especially with staff, service and our room. Our friends arrived first and had difficulty their first morning getting anyone to serve them coffee or water during breakfast (Which is overpriced for what you get anyway.) With a few exceptions, we found most of the staff lacking in courtesy and attentiveness at the hotel bar and in their Impressions Cafe. When requesting towels or purchasing room service expect a very long wait time. The first time we requested towels we were ignored and had to take towels directly off of the maid's cart. The second time we waited and had to call twice before anyone came. Also the air conditioning didn't work well in the lobby and it didn't work well in our room either making our stay a bit uncomfortable. We talked to the front desk about coming to fix it in the room but no one came to look at it. The door to our balcony was difficult to open and close and there was an ant problem in our room. For an expensive hotel we were not impressed, and probably will not come back.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2013

We are a family of 4 and stayed here for one night because AA canceled a flight and gave us a voucher for this place. The room was fine, the check-in agents were good - no complaints here. But the "restaurant" was awful. I am not sure if it was because there was a $48 limit on our AA dinner voucher and they didn't care to serve the "cheap" customers. It was 10 minutes to bring us water, 10 more to bring us rolls and another 15 minutes before a waiter was assigned to our table. She took our order and brought the soup we ordered soon enough, but holy smokes ... it was loaded with salt to last us 4 days. 20 more minutes passed and the kids started to get restless. In the meantime, she made some excuses about a chef leaving and that pizzas will be there soon, but our pasta would take longer. We smiled and said OK. We then decided to take the kids to the room, asked for to-go boxes and one of us waited for the food. Eventually, she brought the pizzas and I took them upstairs. I came back to get the pasta and waited 10 more minutes. The food itself was terrible - we ordered 2 kids' cheese pizzas, and they were very different; I am sure from frozen boxes. And instead of angel-hair pasta that we ordered, we got spaghetti. We got such a small portion for $15 that we wondered if they just put someone else's leftovers in a box. We are generous tippers, but these folks got nothing from me (they did charge a 15% gratuity on the bill itself - I am not sure for what). If you are staying a the Doubletree and need to eat, take the trouble to go elsewhere. Rioja Grill is the worst.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, July 17, 2013
First I should like to apologize for any inconvenience that experienced during the course of your stay. Our goal at the Doubletree is to not only meet but exceed our guest’s expectations, in this case we certainly did not attain our goal. I was somewhat surprised by your comments on the food service as are award winning culinary team is widely recognized as the food service leader in the Miami Airport area. In particular we normally receive high marks for Rioja Grille, our fine dining restaurant, which features the finest in Local Fare, Steaks and Fresh Seafood. I was further suprised by your comments on pizza service - in particular since we do not serve pizza on any of our outlet menus - apparently your server was attempting to accomodate your needs and that apparently went arwy, causing a delay in your service. Again I apologize for your experience. I have passed your comments along to our executive chef and restauarant manager for review with their respective teams. We appreciate the opportunity to serve you while in town for your business or leisure travels. While we strive to offer guests the best experience and pride ourselves in our competent staff, we know there is always room for improvement. Your feedback lets us know we need to focus our efforts on consistency in all areas of our operation. We hope that you will return to our hotel when your travels bring you back to the Miami area. We look forward to serving you then –
Sincerely,
Tony Ferrara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 6, 2013

This is a convenient and comfortable hotel near MIA. Just don't be in a hurry to be picked up by the free shuttle. We waited over 1h:20 min to be picked up and were repeatedly told wait 5-10 min. The next shuttle will get you. They never did, always filled the shuttle with guests from another part of their airport first. Upon check in they did not want my hhonors number because I was on a hotel voucher. I assured the receptionist I would be spending $$ in the hotel (and did). It took 3 tries to get him to put the number on record. Finally, we requested info on when to leave for the airport, were given a time, but did not receive the requested wake up call and were not told that the shuttle didn't run then.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 5, 2013

We requested a suite and were told that this was the best suite in the hotel. The view out the bedroom window was a rooftop, there was no frig, the closet was in the living room and there were no towel bars in the sink area and we could her noise in the net room. The livingroom furniture was very dated looking and ugly. Very disappointing to say the least.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Miami
#43 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Official Description (provided by the hotel):
Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more   less 
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Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami

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