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“Good staff, okay location” 4 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #52 of 131 hotels in Miami
Douglasville, Georgia
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Good staff, okay location”
4 of 5 stars Reviewed May 9, 2013

I stayed at this hotel in the middle of April 2013. The Hotel staff were top notch from the time of my arrival to departure. They demonstrated a lot of personality and were always attentive and helpful. My room was spacious and very clean. The only thing that would have made it nicer was a refrigerator. I ate at all three on site restaurants during my stay and the food was quite good. The Breakfast in the Executive lounge was always good with a nice variety of food.

The only downside to this side is its distance to the beach and other event locations in Miami, If you have plans in South Beach, budget for expensive Taxis or rent a car. Saying all that, I will definitely stay at this hotel again.

Room Tip: Ask for a room facing away from the airport.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Jackson, Wyoming, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 7, 2013

The location is nice because it's right next to the airport but the surrounding area doesn't seem super safe to explore. It was nice to relax by the pool in the evenings with a cocktail. The cookies are always good and you shouldn't be afraid to ask for extra! Rooms were very clean. Wish there was a better breakfast place nearby. The fitness center is also convenient and has a small gymnasium for basketball.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

I walked into this property to check in and the front desk supervisor greeted me back in the honors line. I am only a silver member and I was given the treatment of a Diamond Member!! I didnt have to ask for anything she already provided it!! She was definatly the face that hilton is looking for in their employees. She was multitasking while helping more than one guest at a time in such a way we were all very satisfied. Thank you for being so special with me. This is the second time I have been here and I will definatly be back!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 7, 2013

The rooms are clean and amenities seem nice. Parking cost $7 a night, which is more than I thought it would be, but did allow in and out privileges. Breakfast buffet was very good. Hotel wi-fi was ok, but could have been faster

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston
1 review
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 5, 2013

My overall stay at the Doubletree was great. The staff was friendly and attentive to every detail. We called for guest services and the front desk followed up with a call to see that we had received service.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Rochester, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed April 30, 2013

Flooding from leaking toilet, rotted out rugs, inadequate/dirty air conditioning system, broken lamps and inaccessible internet in the middle of nowhere - $30 ( at least) each way cab rides to anywhere). You could have more fun in a cat litter than where they stuck this hotel too.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, May 14, 2013
Thank you for sharing your review of your stay with us. Please accept our sincerest apologies for the unfortunate leak /ventilation that you experienced and please know that it is always our goal to follow up with guests in situations such as yours. As far as internet service we are on the Hilton "Stay connected" system which normally recieves a 90% guest approval rating. Again my apologies if you had difficulty logging on . As far as the location we are 1 1/2 miles from the MIA airport terminals, adjacent the Miami Airport Convention Center and the Blue Lagoon Business Park, 5 minutes from the Miracle Mile the entertainement center of Coral Gables, 12 minutes from South Beach and 10 minutes from Mary Brickell Village and the city center of Miami - so as to location for business or pleasure we are a destination convenient to many of Miami's business or leisure activities. Again my apologies for the inconveniences that you experienced, we would definitely like the opportunity to make things right with you- Please contact me at your earliest convenience at my office at 305-260-8912, or via email at TFerrara@Doubletreemacc.com.. Thank you again for your feedback, we look forward to speaking with you.

Sincerely,

Tony Ferrara
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 29, 2013

We stayed one night here at the start of our holiday. Great location for the airport,about 10 mins by car. We changed to this hotel for the location as our earlier flight had been cancelled and meant we would be getting in past 9pm.The warm cookie they give you on check in is a nice touch! We couldn't really fault our short stay the room was clean, comfy bed, great shower, lovely view over looking the pool.The bar was well stocked and open till midnight, sat drinking by the pool till late. Free parking. The buffet breakfast is very good, full continental choice as well as the usual, which I opted for. We would have no problem staying again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami
Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Miami
#41 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Official Description (provided by the hotel):
Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more   less 
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