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“Hotel Hell in the Middle of Nowhere” 1 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #42 of 111 Hotels in Miami
Rochester, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hotel Hell in the Middle of Nowhere”
1 of 5 stars Reviewed April 30, 2013

Flooding from leaking toilet, rotted out rugs, inadequate/dirty air conditioning system, broken lamps and inaccessible internet in the middle of nowhere - $30 ( at least) each way cab rides to anywhere). You could have more fun in a cat litter than where they stuck this hotel too.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review, May 14, 2013
Thank you for sharing your review of your stay with us. Please accept our sincerest apologies for the unfortunate leak /ventilation that you experienced and please know that it is always our goal to follow up with guests in situations such as yours. As far as internet service we are on the Hilton "Stay connected" system which normally recieves a 90% guest approval rating. Again my apologies if you had difficulty logging on . As far as the location we are 1 1/2 miles from the MIA airport terminals, adjacent the Miami Airport Convention Center and the Blue Lagoon Business Park, 5 minutes from the Miracle Mile the entertainement center of Coral Gables, 12 minutes from South Beach and 10 minutes from Mary Brickell Village and the city center of Miami - so as to location for business or pleasure we are a destination convenient to many of Miami's business or leisure activities. Again my apologies for the inconveniences that you experienced, we would definitely like the opportunity to make things right with you- Please contact me at your earliest convenience at my office at 305-260-8912, or via email at TFerrara@Doubletreemacc.com.. Thank you again for your feedback, we look forward to speaking with you.

Sincerely,

Tony Ferrara
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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883 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wolverhampton, United Kingdom
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 29, 2013

We stayed one night here at the start of our holiday. Great location for the airport,about 10 mins by car. We changed to this hotel for the location as our earlier flight had been cancelled and meant we would be getting in past 9pm.The warm cookie they give you on check in is a nice touch! We couldn't really fault our short stay the room was clean, comfy bed, great shower, lovely view over looking the pool.The bar was well stocked and open till midnight, sat drinking by the pool till late. Free parking. The buffet breakfast is very good, full continental choice as well as the usual, which I opted for. We would have no problem staying again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jensen beach, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

Nice clean hotel, with a comfortable bed, and the staff is friendly. If in the area again, we will definitely stay there.This was a business trip for us, so we didn't take advantage of the amenities, so there for we have no comments for the gym, pool etc.....

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 26, 2013

One can tell that a lot of money went into the renovation as the lobby, elevators, and rooms are all top notch. All common areas look wonderful.The problem is the management - they are either looking the other way, or just don't seem to care.
The breakfast was good, but the service was horrible. I was looking for my waiter to get my bill, and he was stocking the buffet. Good news is that he had a food service glove on, but why is a waiter stocking the buffett. Shouldn't there be a cook, or runner to do that? I asked another waiter for a refill of OJ, and rather than get a refill, she walked into the kitchen and told my waiter, who then came out to serve the OJ. Talk about lazy, and a total lack of management.

The main light switch in my room also controlled the TV. Who does this? A light switch should control lights, not the TV. Again, no management oversight.

When I opened the door to my room, there were three fliers for local restuarants under the door. I have never seen three fliers, from three different restaurants, under a door in any hotel, let alone a full service hotel. I am sure this hotel has cameras, so somebody has to be looking the other way to not see three people wander their halls putting stuff under every door. It makes one wonder what else is walking around the hotel unseen. I brought this to the attention of the front desk person, who seemed rather uninspired by my revelation. I assume this must happen a lot. This hotel needs new management!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrick, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2013

Nice and helpful staff. Convenient to the airport. Need a car if you want a good restaurant off the premises. Downstairs bar needs better food and a more friendly and welcoming staff. Upstairs breakfast girl couldn't be nicer

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotonda West, United States
1 review
3 of 5 stars Reviewed April 22, 2013

We were in town for a day and decided to give the Double Tree a try. The hotel looked great when we checked in we were even offered a complimentary upgrade to the Executive floor. Not happy when I found a baby Palmetto roach crawling on the bed while laying down watching T.V. Front desk offered to spray in the middle of the night. Who sleeps with the Toxic smell of bug spray! They did not offer to move us to a new room and simply said "Its because people leave food in the room and thats why the bugs come" I will consider an alternate location if in Miami again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, United States
1 review
3 of 5 stars Reviewed April 21, 2013

The DoubleTree in Miami - while having wonderful opportunity is a bit in need of updating. While the room was as expected - a group dinner took nearly three hours to eat - none of us receiving our meal simultaneously.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Miami
#34 Family Hotel in Miami
#39 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
The newly renovated guest rooms will let you know "It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center's convenient location to the Miami International Airport (MIA) is adjoined to the Miami International Merchandise Mart and the Miami Airport Convention Center (MACC). Shop, meet or just enjoy all of Miami from this destination spot. Situated by the Waterford Blue Lagoon Business District and offering easy highway access to the Downtown attractions, Coconut Grove shopping and South Beach nightlife. This hotel in Miami, FL offers a beauty salon, a plaza of shops and gift stores, and 24-hour complimentary airport transportation to and from MIA Airport. The spacious over-sized guest rooms, 17 suites for entertaining and the complimentary guest room WiFi are just starters. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. The temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Grab and Go food favorites at Au Bu Pain along with 24 hour food service are surpassed only by the three restaurants/lounges featuring an array of culinary creations. Be sure to include a evening of dining on fine steaks and fresh Florida seafood at Rioja Grille. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. Ft. Of modern meeting and tradeshow space. Imagine almost 60 individual meeting rooms including boardrooms, multiple ballrooms from 7,000 to 28,000 sq. Ft., Ground level exposition space of over 70,000 sq. Ft. Bring together groups from 10 to 6000 at the MACC. ... more   less 
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami

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