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“Great hotel that needs new management” 3 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #43 of 113 Hotels in Miami
Tampa, Florida
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great hotel that needs new management”
3 of 5 stars Reviewed April 26, 2013

One can tell that a lot of money went into the renovation as the lobby, elevators, and rooms are all top notch. All common areas look wonderful.The problem is the management - they are either looking the other way, or just don't seem to care.
The breakfast was good, but the service was horrible. I was looking for my waiter to get my bill, and he was stocking the buffet. Good news is that he had a food service glove on, but why is a waiter stocking the buffett. Shouldn't there be a cook, or runner to do that? I asked another waiter for a refill of OJ, and rather than get a refill, she walked into the kitchen and told my waiter, who then came out to serve the OJ. Talk about lazy, and a total lack of management.

The main light switch in my room also controlled the TV. Who does this? A light switch should control lights, not the TV. Again, no management oversight.

When I opened the door to my room, there were three fliers for local restuarants under the door. I have never seen three fliers, from three different restaurants, under a door in any hotel, let alone a full service hotel. I am sure this hotel has cameras, so somebody has to be looking the other way to not see three people wander their halls putting stuff under every door. It makes one wonder what else is walking around the hotel unseen. I brought this to the attention of the front desk person, who seemed rather uninspired by my revelation. I assume this must happen a lot. This hotel needs new management!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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965 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Merrick, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 24, 2013

Nice and helpful staff. Convenient to the airport. Need a car if you want a good restaurant off the premises. Downstairs bar needs better food and a more friendly and welcoming staff. Upstairs breakfast girl couldn't be nicer

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Rotonda West, United States
1 review
3 of 5 stars Reviewed April 22, 2013

We were in town for a day and decided to give the Double Tree a try. The hotel looked great when we checked in we were even offered a complimentary upgrade to the Executive floor. Not happy when I found a baby Palmetto roach crawling on the bed while laying down watching T.V. Front desk offered to spray in the middle of the night. Who sleeps with the Toxic smell of bug spray! They did not offer to move us to a new room and simply said "Its because people leave food in the room and thats why the bugs come" I will consider an alternate location if in Miami again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Miami, United States
1 review
3 of 5 stars Reviewed April 21, 2013

The DoubleTree in Miami - while having wonderful opportunity is a bit in need of updating. While the room was as expected - a group dinner took nearly three hours to eat - none of us receiving our meal simultaneously.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington Hills, Michigan
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 18, 2013

My husband and I stayed here for two nights, one on either end of our cruise out of Miami. I always love the cookies from DoubleTree, sooo yummy. Their workout facility was amazing, truly one of the most state-of-the-art and large facilities I have ever seen. The pool and hot tub were outside and were fairly sizeable. We did use both. We did not eat at the fancy restaurant there, but we did eat at the breakfast buffet as well as the bar/lunch place. Both had very tasty food and good service. I really liked the garden, lagoon-type landscape when you walk outside the automatic doors toward the pool area. The in-hotel convenience shop was alright, and our rooms were very clean and nicely decorated. There is a large mini-mall attached to the hotel, but it's not filled with the type of stores you might expect. Most places are small and filled with clothes or jewelry of some type. It's a bit of a maze, and you can easily get lost. There wasn't anything we were interested in purchasing. We also appreciated the shuttle to the port of Miami for our cruise. It was $10 I believe, but that was cheaper than taking a cab. They also have a free shuttle to and from the Miami International Airport.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacksonville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2013

Only stayed one night before and one night after our trip to Brazil but would of loved to stay longer! We always look to stay at a Hilton property, preferring Double Tree Hotel, and we are always satisfied. Double Tree does it again! Thanks!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belize
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 13, 2013 via mobile

I stayed here for three days and my stay was warm and pleasant. The staff at the TApas bar was friendly and they front desk staff was very nice when. I checked in. The cookie was a welcomed surprise, given the long frustrating day up until checkin.

A great value for the money, close to hotel, mall shuttle and close to good restaurants

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Miami
#38 Family Hotel in Miami
#39 Business Hotel in Miami
#40 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
The newly renovated guest rooms will let you know "It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center's convenient location to the Miami International Airport (MIA) is adjoined to the Miami International Merchandise Mart and the Miami Airport Convention Center (MACC). Shop, meet or just enjoy all of Miami from this destination spot. Situated by the Waterford Blue Lagoon Business District and offering easy highway access to the Downtown attractions, Coconut Grove shopping and South Beach nightlife. This hotel in Miami, FL offers a beauty salon, a plaza of shops and gift stores, and 24-hour complimentary airport transportation to and from MIA Airport. The spacious over-sized guest rooms, 17 suites for entertaining and the complimentary guest room WiFi are just starters. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. The temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Grab and Go food favorites at Au Bu Pain along with 24 hour food service are surpassed only by the three restaurants/lounges featuring an array of culinary creations. Be sure to include a evening of dining on fine steaks and fresh Florida seafood at Rioja Grille. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. Ft. Of modern meeting and tradeshow space. Imagine almost 60 individual meeting rooms including boardrooms, multiple ballrooms from 7,000 to 28,000 sq. Ft., Ground level exposition space of over 70,000 sq. Ft. Bring together groups from 10 to 6000 at the MACC. ... more   less 
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Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami

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