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“Great hotel that needs new management” 3 of 5 stars
Review of DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
3.5 of 5 Hotel   |   711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)   |  
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Ranked #51 of 129 hotels in Miami
Tampa, Florida
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
16 helpful votes 16 helpful votes
“Great hotel that needs new management”
3 of 5 stars Reviewed April 26, 2013

One can tell that a lot of money went into the renovation as the lobby, elevators, and rooms are all top notch. All common areas look wonderful.The problem is the management - they are either looking the other way, or just don't seem to care.
The breakfast was good, but the service was horrible. I was looking for my waiter to get my bill, and he was stocking the buffet. Good news is that he had a food service glove on, but why is a waiter stocking the buffett. Shouldn't there be a cook, or runner to do that? I asked another waiter for a refill of OJ, and rather than get a refill, she walked into the kitchen and told my waiter, who then came out to serve the OJ. Talk about lazy, and a total lack of management.

The main light switch in my room also controlled the TV. Who does this? A light switch should control lights, not the TV. Again, no management oversight.

When I opened the door to my room, there were three fliers for local restuarants under the door. I have never seen three fliers, from three different restaurants, under a door in any hotel, let alone a full service hotel. I am sure this hotel has cameras, so somebody has to be looking the other way to not see three people wander their halls putting stuff under every door. It makes one wonder what else is walking around the hotel unseen. I brought this to the attention of the front desk person, who seemed rather uninspired by my revelation. I assume this must happen a lot. This hotel needs new management!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Merrick, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2013

Nice and helpful staff. Convenient to the airport. Need a car if you want a good restaurant off the premises. Downstairs bar needs better food and a more friendly and welcoming staff. Upstairs breakfast girl couldn't be nicer

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Rotonda West, United States
1 review
3 of 5 stars Reviewed April 22, 2013

We were in town for a day and decided to give the Double Tree a try. The hotel looked great when we checked in we were even offered a complimentary upgrade to the Executive floor. Not happy when I found a baby Palmetto roach crawling on the bed while laying down watching T.V. Front desk offered to spray in the middle of the night. Who sleeps with the Toxic smell of bug spray! They did not offer to move us to a new room and simply said "Its because people leave food in the room and thats why the bugs come" I will consider an alternate location if in Miami again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Miami, United States
1 review
3 of 5 stars Reviewed April 21, 2013

The DoubleTree in Miami - while having wonderful opportunity is a bit in need of updating. While the room was as expected - a group dinner took nearly three hours to eat - none of us receiving our meal simultaneously.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington Hills, Michigan
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2013

My husband and I stayed here for two nights, one on either end of our cruise out of Miami. I always love the cookies from DoubleTree, sooo yummy. Their workout facility was amazing, truly one of the most state-of-the-art and large facilities I have ever seen. The pool and hot tub were outside and were fairly sizeable. We did use both. We did not eat at the fancy restaurant there, but we did eat at the breakfast buffet as well as the bar/lunch place. Both had very tasty food and good service. I really liked the garden, lagoon-type landscape when you walk outside the automatic doors toward the pool area. The in-hotel convenience shop was alright, and our rooms were very clean and nicely decorated. There is a large mini-mall attached to the hotel, but it's not filled with the type of stores you might expect. Most places are small and filled with clothes or jewelry of some type. It's a bit of a maze, and you can easily get lost. There wasn't anything we were interested in purchasing. We also appreciated the shuttle to the port of Miami for our cruise. It was $10 I believe, but that was cheaper than taking a cab. They also have a free shuttle to and from the Miami International Airport.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacksonville, North Carolina
1 review
5 of 5 stars Reviewed April 16, 2013

Only stayed one night before and one night after our trip to Brazil but would of loved to stay longer! We always look to stay at a Hilton property, preferring Double Tree Hotel, and we are always satisfied. Double Tree does it again! Thanks!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belize
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 13, 2013 via mobile

I stayed here for three days and my stay was warm and pleasant. The staff at the TApas bar was friendly and they front desk staff was very nice when. I checked in. The cookie was a welcomed surprise, given the long frustrating day up until checkin.

A great value for the money, close to hotel, mall shuttle and close to good restaurants

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Miami
#43 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Official Description (provided by the hotel):
Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more   less 
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Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami

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