We very much enjoyed our stay hear. We found the rooms spacious. The Hotel has a nice outdoor pool with lounge chairs. It's close to the Airport and offers a free shuttle service. There are stores right at this hotel. There also is a shuttle service to Dolphin Mall for a $10.00 roundtrip per person fee. Most important it's clean and well kept. My only complaint is that I used the business centre and the computer had a virus and I had someone get into my yahoo account and steal my identity.

This is a conveniently located hotel which suffers from service lapses which hold the hotel back from being a really good hotel.

Pros: close to airport, rooms are clean and relatively up to date, decent buffet breakfast starting at 6AM and friendly breakfast staff, a front desk manager (Emile) who tries hard, free night only 30,000 HHonors points, free internet

Cons: airport shuttle service is somewhat unreliable, indifferent/misinformed Hilton HHonors check-in staff, no Doubletree cookie :(

We booked an award night during the week (and requested a quiet room on a high floor) and called the hotel after we arrived at MIA to confirm whether the airport shuttle had left the hotel (it runs every half hour from the hotel). Unfortunately for us, it took almost an hour for the shuttle (which had the words "Doubletree" in somewhat small font) to arrive despite the hotel front desk manager assuring us that the shuttle was "on its way and would arrive in 7 minutes" - while it was raining, it took the van driver only about 10 minutes to make it back to the hotel, so who knows what happened to the shuttle between the hotel and the airport. On the other hand, the shuttle to the airport in the morning left on time and took less than 10 minutes (in dry weather) to get to MIA airport.

I should add that our request for a quiet room on a high floor was honored and that Emile (front desk manager) tried to remedy the shuttle issue by comping the decent buffet breakfast, which was a nice gesture. However, when I asked the front desk staff where breakfast was served, I was directed to the wrong restaurant (Impressions) instead of the correct one (Rioja Grill). Also, I requested (as a Hilton HHonors member) a room upgrade but was told by the woman at the HHonors check-in that it was unavailable, and was not offered the Doubletree cookie at check-in nor was provided an explanation as to why no cookie was forthcoming. Also, while there is a business center and a dedicated station for printing boarding passes on the ground floor, the station was out of commission and all of the business center computers were *really* slow - time to upgrade those systems!

The shuttle mishap, muddled service by the front desk, missing cookie, misdirection for the breakfast buffet, non-functioning boarding pass station, and slow business center computers are small details but these add up.

I would consider staying at the Doubletree if I could get an assurance from Emile that the shuttle and other service issues are addressed.

i stayed here for a party was happy with the service that was provided. i asked for towels and they were broght to me with in 5 mins. the room was clean and the people were very nice. im from miami so i dont know the service for the shuttles. and the only negative about staying here is that they charge you 7$ to park which i dont understand why i should pay for parking when im already paying about 180 a night to stay at the hotel.

The fast internet connection allowed me to Facetime (video chat) with my wife and kids. When you are on the road alot this is the only feature that matters to me. The ambiance and decore in the lobby was an instant indicator that my stay was going to be good. The quality of the room made me wish that I brought my wife on this trip.