This is a conveniently located hotel which suffers from service lapses which hold the hotel back from being a really good hotel.
Pros: close to airport, rooms are clean and relatively up to date, decent buffet breakfast starting at 6AM and friendly breakfast staff, a front desk manager (Emile) who tries hard, free night only 30,000 HHonors points, free internet
Cons: airport shuttle service is somewhat unreliable, indifferent/misinformed Hilton HHonors check-in staff, no Doubletree cookie :(
We booked an award night during the week (and requested a quiet room on a high floor) and called the hotel after we arrived at MIA to confirm whether the airport shuttle had left the hotel (it runs every half hour from the hotel). Unfortunately for us, it took almost an hour for the shuttle (which had the words "Doubletree" in somewhat small font) to arrive despite the hotel front desk manager assuring us that the shuttle was "on its way and would arrive in 7 minutes" - while it was raining, it took the van driver only about 10 minutes to make it back to the hotel, so who knows what happened to the shuttle between the hotel and the airport. On the other hand, the shuttle to the airport in the morning left on time and took less than 10 minutes (in dry weather) to get to MIA airport.
I should add that our request for a quiet room on a high floor was honored and that Emile (front desk manager) tried to remedy the shuttle issue by comping the decent buffet breakfast, which was a nice gesture. However, when I asked the front desk staff where breakfast was served, I was directed to the wrong restaurant (Impressions) instead of the correct one (Rioja Grill). Also, I requested (as a Hilton HHonors member) a room upgrade but was told by the woman at the HHonors check-in that it was unavailable, and was not offered the Doubletree cookie at check-in nor was provided an explanation as to why no cookie was forthcoming. Also, while there is a business center and a dedicated station for printing boarding passes on the ground floor, the station was out of commission and all of the business center computers were *really* slow - time to upgrade those systems!
The shuttle mishap, muddled service by the front desk, missing cookie, misdirection for the breakfast buffet, non-functioning boarding pass station, and slow business center computers are small details but these add up.
I would consider staying at the Doubletree if I could get an assurance from Emile that the shuttle and other service issues are addressed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.