We stayed in this hotel after a flight was cancelled. British Airways gave us meal vouchers for the 24 hour period. The meal vouchers were for 30, 25 and 15 dollars for dinner, lunch and breakfast respectively. However when we checked in the reception staff issued vouchers for 25, 20 and 15 dollars only. When I queried this they said it was an "oversight" but they then proceeded to try the same ruse with all 80 passengers from the same cancelled flight who were checking in, deducting 10 dollars from the total value of the meal vouchers.
For a hotel of this standard this was very disappointing and worrying. How much money has the hotel taken dishonestly in this way over the years?
The quality of the rooms etc. was good, but this incident soured our experience.
- Also Known As:
- Doubletree By Hilton & Miami Airport Hotel Miami
- Doubletree By Hilton & Miami Airport Hotel
- Doubletree By Hilton And Miami Airport Convention Center
- Doubletree Miami Mart Airport Hotel
- Sheraton Mart Hotel
- Miami Mart
- Sheraton Miami
- Official Description (provided by the hotel):
- Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more less
- Reservation Options:
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