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DoubleTree by Hilton & Miami Airport Convention Center: Traveler Reviews

3.5 of 5
711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
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DoubleTree by Hilton & Miami Airport Convention Center
Ranked #67 of 131 hotels in Miami
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322 reviews from our community

    Trip type
Traveler rating
    65
    118
    83
    30
    26
Date Rating
Scotland
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Theft by voucher? Very disappointing.”
2 of 5 stars Reviewed January 24, 2013

We stayed in this hotel after a flight was cancelled. British Airways gave us meal vouchers for the 24 hour period. The meal vouchers were for 30, 25 and 15 dollars for dinner, lunch and breakfast respectively. However when we checked in the reception staff issued vouchers for 25, 20 and 15 dollars only. When I queried this they said it was an "oversight" but they then proceeded to try the same ruse with all 80 passengers from the same cancelled flight who were checking in, deducting 10 dollars from the total value of the meal vouchers.
For a hotel of this standard this was very disappointing and worrying. How much money has the hotel taken dishonestly in this way over the years?
The quality of the rooms etc. was good, but this incident soured our experience.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask KingKongScotland about DoubleTree by Hilton & Miami Airport Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony f, General Manager at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review
February 16, 2013
Thank you for sharing your experience with us. I must apologize for the misunderstanding and inconvenience that you may have experienced due to the voucher situation. However I must also inform you that your speculative accusations are very much in error. First the hotel is not paid by "voucher" it is allowed to invoice the airline with a guest check attached to a guest room folio with appropriate documentation (signed registration card, etc). In the Case of the airline mentioned in your correspondence they issue a hotel voucher which also has printed on it (1) Breakfast at USD 0, (1) Luncheon at USD 0, (1) Dinner USD 0. In the event that the Airline does wish to compensate the guest for meals - they send a Fax document directly to the hotel with the dollar values 'not to exceed' that they will reimburse the hotel to cover their guest's meal expense. The hotel then issues meal vouchers (at check-in) with the appropriate airline specified dollar values. The hotel is paid only the total of the guest check up to this dollar value as specified by the airline. In the event that the hotel did lower the airline specified dollar value it would lose potential revenue and gain absolutely nothing. After your correspondence was noted, my controller and I personally audited all of the airline BA vouchers for the past 3 months and found that all hotel meal vouchers had been issued in accordance with the faxed airline instructions. There were several vouchers with hand-written dollar amounts without signature and airline authorization stamp; in which case the "faxed" voucher value would have superseded the handwritten unauthorized totals. My recommendation is that going forward should you have a question or issue while staying at any full service hotel as the guest of an airline, that you bring it to the attention of the "Manager On Duty" of the hotel who will be happy to contact the airline on your behalf to resolve any issues. Again, I must apologize for any inconvenience that you experienced. I know that being displaced by an airline can be a very frustrating experience. In the event that I may be of any further service on this issue or may assist you in the future, please contact me directly at 305-260-8912 or via TFerrara@doubletreemacc.com.

Sincerely,
Tony Ferrara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
117 reviews 117 reviews
46 hotel reviews
Reviews in 44 cities Reviews in 44 cities
52 helpful votes 52 helpful votes
“Good MIA Airport hotel”
4 of 5 stars Reviewed January 23, 2013

We stayed here after getting our return flight canceled to ORD. We were stuck in MIA and ended up staying here. It was a nice find due to its amenities. There are a few restaurants to chose from which were all appealing.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lanzmo about DoubleTree by Hilton & Miami Airport Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
84 reviews 84 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
“Value and location”
4 of 5 stars Reviewed January 21, 2013

I stayed at this property duriing a business trip last week. It was approximately a 10-minute ride from the airport, so great convenience. Pricing in this area is fairly high but once you get below this price point, the reviews and service at other properties is not recommended.

There is self-parking available for $7 per night and free wi-fi. Front desk staff were a little aloof but friendly and helpful. I did like that on-site dining offered several options if you don't have the opportunity to get out and about. There is a sports bar-type area in the lobby and a sit down restaurant nearby, both reasonably priced. There was also a pool area.

I found my room to be extremely clean, comfortable and large. I did not hear much hall noise during the course of the evenings and was able to sleep comfortably. I did not use the shuttle service but I saw that it was available.

I would recommend this hotel and will certainly use it again if I need to stay near the airport.

Room Tip: Rooms on the 10th floor and above are better.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask amitchella about DoubleTree by Hilton & Miami Airport Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey, UK
Top Contributor
99 reviews 99 reviews
61 hotel reviews
Reviews in 58 cities Reviews in 58 cities
95 helpful votes 95 helpful votes
“good value”
4 of 5 stars Reviewed January 20, 2013

Booked on booking.com for about £125 for a double room over the holiday season - good price!!
We arrived late at night at Miami airport and were irritated to wait over 30mins for the shuttle and when it arrived it was full! I called the hotel and we waited another 15 mins for the next one to arrive.
Lovely warm cookies on arrival which soon cheered us up!
We booked two double rooms and had an extra single in one of them. rooms were a good size, very clean and modern. Big tv, clean and modern bathroom, plenty of fresh towels and toiletries to add.
We ate at one of the restaurants for dinner and one for breakfast, normal hotel prices but with good qulaitty and choice of foods for all.
The pool are was lovely and large, plenty of sunlight as well as shady areas, secluded area not overly viewed by other hotel guests.. the jacuzzi was out of order.
There is a selction of shops at this hotel which all looked modern however we didnt require any of them.
Concierge was helpful with the luggage.
Good value hotel near the airport.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mlperkins about DoubleTree by Hilton & Miami Airport Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
1 review
“An excellent choice”
5 of 5 stars Reviewed January 18, 2013

The Double Tree was an excellent choice with friendly and helpful staff, very nice room, both in size and furnishings, overall an excellent hotel. We took advantage of the pool area and the kids really enjoyed both the pool and the hot tub. We would not hesitate to use this hotel again. The shuttle service to airport was fast and the driver very courteous.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michael L about DoubleTree by Hilton & Miami Airport Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Also Known As:
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton & Miami Airport Hotel
Doubletree By Hilton And Miami Airport Convention Center
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami
Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 131 hotels in Miami
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more   less 
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