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“Outstanding!” 5 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #38 of 110 Hotels in Miami
Certificate of Excellence 2014
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
“Outstanding!”
5 of 5 stars Reviewed yesterday NEW

We checked out of this beautiful newly renovated hotel this morning. It was a one night stay post-cruise.
This turned out to be one of our favorite stays of this holiday!
The room was so beautifully decorated and very quiet , at the end of the hall with a corner balcony overlooking the Blue Lagoon waterway and the pool. The decor is trendy and in excellent condition. We enjoyed everything about it and wished we could be spending more time here!
The pool is so large and heated to a very comfortable yet still refreshing temperature.
We were checked in by the very pleasant and cheerful Maday. She treated us like valued guests even though our rate which was booked a year ago was so very reasonable.
I feel that this hotel needs to be pushed up to higher ratings on Trip Advisor! They do whatever they can to ensure you are happy and go beyond expectations!
The timely efficient shuttle service goes every 15 minutes and is so convenient and stress free, helping us bring an easy end to our vacation .
The buffet breakfast is fresh and offers more than most.
Internet service is quick.
Could not have hoped for a more pleasant and relaxing last day of holiday.
I agree with previous comments , that this hotel seems more like a resort atmosphere and farf from an airport hotel except for the simplicity of getting to and from in a clean shuttle on a timely basis.
What else could you ask for?
This will be a definite choice for us when we cruise again from Miami.
Loved it!
Thank you , especially Maday, for a wonderful stay!!!

Room Tip: So relaxing facing the lagoon
See more room tips
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,482 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We needed to transfer a family member with disabilities and found the hotel very convenient to the airport. The facilities including the half mile walkway around the grounds and the pool side area provided a great way to have our wheelchair family member get a bit of fresh air.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is very nice and it conveniently located right next to the airport in Miami. I experienced a few problems during my stay that were quickly addressed by hotel management. They definitely made everything right for me and I would most definitely stay at the hotel again. The restaurant had great food and room service was wonderful, though very expensive. I recommend this hotel for business or personal travel.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Staying here came through the disgraceful US Immigration Service at Miami Airport which held us back for 4 hours in two separate queues each doing the same task - passport control. Staff were rude, unhelpful and spoke little English. If you had children it must be a nightmare with no chairs, food or water. We missed our transit flight and as a result had our special holiday cut short by 3 days. But we still had to stay the night and all hotels were full - except we found an agency with a spare room at this Hilton hotel although at reception the hotel was overbooked.

The reception area was very spacious, but the reception service was very slow indeed although staff were polite and helpful. The room was large and well equipped. It was clean, the bathroom and shower facilities were good but the hiccup being not able to get anymore than cool water. However there was an emphasis on comfort with a top rate bell boy system and courtesy transport connects to the airport. However, it was very expensive for what it gave and compared poorly to other Hilton Hotels we have stayed in - but what can you do when in last chance saloon !

We were too tired to do justice to the food menu but we were given water and juice with quite a nice range of sizeable nibbles which was very welcome.

All in all thank goodness for a Hilton. But the lesson is avoid if you can Miami airport as a transit or stop point.

  • Stayed January 2015, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We really enjoyed our recent 2 stays at this hotel. Airport shuttle is a wonderful feature along with on property dining & pool. Lovely walking path. Hotel did not get 5 stars as we got very poor service in restaurant, although food was good & price was a bit high for our stay. You can't beat the convenience if your flying out of the Miami airport though.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin. Asst. at Hilton Miami Airport, responded to this review, 5 days ago
Dear DianeB98765,
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. It is only through valuable customer feedback that we can improve our services and we will be sure to share your comments with our management team. Again, we are honored you selected the Hilton Miami Airport! We look forward to the opportunity of welcoming you back in the near future.
Best Regards and Safe Travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Expensive Hilton location, which does not offer the amenities and service that can usually be found at a good Hilton hotel. Examples include: no respect for the Hilton Honors member line at reception; nothing is done to recognize or try to get them helped quickly; no respect of the word given upon check in: I was told that parking was free for gold HH members, which I am, and I got charged for it, which was removed after I toughly negotiated it out with a manager.
There is no executive lounge at that property (why? it might be a sub-category Hilton, maybe because an airport hotel, who knows...); the compensation for the lack of lounge is to offer breakfast to gold HH members; OK, that is a gesture, but really just enough, especially when you are told when getting there that the coupon only entitles you to the cold buffet and not the entire breakfast buffet; REALLY?
I do not recommend this place; there are Hampton inn and homewood suites hotels close to the airport which provide better service and are far less expensive...

  • Stayed October 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst. at Hilton Miami Airport, responded to this review, 5 days ago
Dear Patsab_13,
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We extend our sincerest apologies for any inconvenience during your stay. We will be sure to share your experience with our management team. Please feel free to contact the hotel directly if you wish to further discuss, 305-262-1000. Our team works hard to ensure that you and all our guests receive outstanding service. Again, we are honored you selected the Hilton Miami Airport and we hope you enjoyed your time in Miami! We look forward to the opportunity of welcoming you back in the near future.
Best Regards and Safe Travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hialeah, United States
1 review
3 of 5 stars Reviewed 1 week ago

We would like to share the following with new comers to the Hilton Miami Airport hotel located in the heart Miami Florida. During our stay the hotel staff was very courteous and helpful at the entry, but we had problems with our keys to get into the room and also getting in and out of the parking lot, the parking exit doors did not open during our stay, which made the exiting and entering the hotel parking lot a total nightmare, we had to call security at all times during the exiting and entering of the hotel. Also the bath rooms were not cleaned on a daily basis, and the towels were not replaced, the facilities at the hotel were good and the bar and restaurant were satisfactorily. The atmosphere and ambiance outside by the pool is a beautiful one, that is one of the reasons why we decided to stay at this hotel.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst. at Hilton Miami Airport, responded to this review, 5 days ago
Dear Jesus P,
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! On behalf of our entire staff, we extend our sincerest apologies for any inconvenience during your stay. We will be sure to share your feedback with our management team, it is only through valuable customer feedback that we can improve our services. We are pleased to hear you were able to enjoy the facilities and had time to relax in the pool. Again, we are honored you selected the Hilton Miami Airport! We look forward to the opportunity of welcoming you back in the near future.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Miami
#14 Luxury Hotel in Miami
#26 Business Hotel in Miami
#30 Family Hotel in Miami
#34 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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