We had a small "customer experience" exploration event from our company and this hotel was an example of "what NOT to do". I traveled with 4 customers and made all the reservations and even did "web check in" at the hotel...
- We waited for a shuttle for 50 min and were never picked up. The only Hilton shuttle that passed through within 15 min of our wait was full. The driver told us to wait because the other one was "right behind him" even though the other shuttle was broken. We finally took a shuttle to Marriott and then a taxi to Hilton. I called the hotel 3 tiems and every time they woudl put me on hold for at least 5 min. After the third time (since it was an international call - we decided to go with Marriott shuttle
-Check-in process despite the "pre check in" was not any faster.
-The welcome packages that were prepared for us were "forgotten".
-Even though the internet was included - we were not explained this at all and then had a mess with invoices upon check out.
-The rooms are nice but something that you expect from a 5 start hotel.
-The bathrooms in the common facilities often did not work- needing to flush the toilet 5 times sometimes just to make a piece of tissue go away.
- the thing that ticked me off the most was the 5USD fee for amazon packages. I have never stayed in the hotel before where I would be charged to receive my own packages.
Next time I am staying 3 blocks down the road in Courtyard Marriott - where the rooms are simpler, but nice and clean, I have my working Internet - I get picked up from the airport and I do not get charged for my packages... and all for half the price of Hilton....
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Cheap Tickets, TripOnline SA, getaroom.com, Travelocity, Hilton Hotels, Hotels.com, Agoda, Odigeo and Tingo so you can book your Hilton Miami Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton