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“A great welcome for weary travellers” 5 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Rates from $189 Now!
Ranked #42 of 129 Hotels in Miami
Anglesey
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“A great welcome for weary travellers”
5 of 5 stars Reviewed yesterday NEW

The shuttle from the airport was no more than a 5 minute wait, booking in was friendly and helpful, offering us two rooms together and rooms with a good views, very good bar food, again friendly and helpful when ordering. First class service and helpful to an unseasoned traveller, i.e. informing me that the service charge was already included, i would probably have paid twice, if this had not been mentioned, sparkling clean and friendly hotel.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Otego, New York
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am a business traveler, so I am in hotels constantly. I like to stay at hotels that make an effort to conserve natural resources. Most do a pretty poor job of implementing these programs however. Hilton overall does better than other chains, but I was disappointed with this hotel in this regard. When I checked in I asked at the front desk what I could do to ensure that the towels were NOT changed daily, nor the sheets. That is a ridiculous waste, not something most of us do at home and not necessary in a hotel either. So, they put a special note in the file to alert the housekeeping to my preference. I hung up the towels AND placed the sign that says if you hang the up they won't replace them right on the towels, but they were still changed. This happened both nights of my stay. I am so frustrated. But I refuse to give up. I call every single time they violate their stated policy and complain, making sure they are aware of these problems. Which basically means I call nearly every night to complain. It was nice of the hotel to remove my internet fees as a token to my frustration, but what I REALLY want is for them to do what they say they will do.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed at this hotel many times over the years. It was always a good and convenient hotel to stay for a few days, clean and comfortable. The recent renovations of the rooms and now the meeting center has earned the hotel, in my opinion, a 5. The rooms are first class and the meeting space is vastly improved. The front desk staff and catering sales staff are terrific - professional and personable. I would recommend the Hilton for it's high standards, quality and value.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
141 reviews 141 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family has traveled through Miami for years going into and out of the Caribbean. The Airport Hilton has always been a good overnight option close to the airport. We have experienced the ebbs and flows of the property conditions without complaint. I am a "Diamond" customer.

This past November I reserved a room for 1 night on line. Usually I would book through Amex Centurion because I get certain benefits e.g. free breakfast.

On this occasion I responded to an online offer for the best rates possible directly through Hilton. I booked the King and Breakfast option with the caveat that I was not sure if I should get it free i.e. the straight King rate. I received confirmaiton #3161350355.

I arrived at the hotel on December 2nd and the desk clerk confirmed that I got free breakfast anyway because I was a "Diamond" level patron. She refused to reimburse my additional money paid for breakfast. I insisted and she told me that she would speak to the Manager. Long story short; the manager was very condescending and indifferent to the matter. He told me there was no way he could determine what the additonal payment was so as to reimburse it. He did something; I'm not quite sure what --- but he was so unpleasant it really didn't matter.

Its not a big deal; but its the principal of the matter. The guarantee was for best rates and if not $50 coupon or something. My first guest experience was an unpleasant clerk followed by a pompous Front Desk Manager.

Its a shame that a couple of people can ruin an otherwise pleasant experience.

BEWARE of the HILTON Best Price Guarantee.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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Melbourne, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Room had cigarette butt on balcony. Hair in bathroom sink, a/c only blew out hot. Front desk had an attitude. Parking is EXPENSIVE $20.00 per day and hard to use parking machine eats your ticket so you need extra time to deal with getting out of the parking.

  • Stayed December 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Clean, modern and updated hotel. Would stay there again in a heartbeat. Pool facilities are fantastic. Walk paths along the water are beautiful with lots of wildlife. Room was large, clean and shower was luxurious.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Placid, Florida, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a very nice hotel, close to the airport and they have an airport shuttle. The rooms are nice and the beds are very comfortable. Great pool and fitness center. My problem was with arrival. No valet parking, no bellhops to assist with luggage, no doorman to greet us and welcome us to the hotel. I had to unload the luggage myself and leave my handicapped mother with the luggage while I parked the car. Then I had to get everything inside so I could check in. I though more of the Hilton.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Miami
#14 Luxury Hotel in Miami
#31 Business Hotel in Miami
#35 Family Hotel in Miami
#36 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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