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“Huge room, great staff but annoying bar service” 4 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Miami from $99
Ranked #38 of 113 Hotels in Miami
Curacao
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Huge room, great staff but annoying bar service”
4 of 5 stars Reviewed July 1, 2014

This may sound petty, but after a 20 hour trip, the last 3 hours of which were due to weather delays where we had the joy of refueling stops and then sitting on the tarmac in Miami for just under an hour while we waited for a gate to open, I was ready for a drink. So I dropped my bags in my room and went downstairs to sit at the bar.

I don't mind waiting all that much, but the barman was literally 3 feet from my face, I was alone, at a bar with 4 other people and he spent a good 2 minutes finishing off his anecdote to a couple at the bar before he asked me to place my order. When you're sitting alone at a bar and the guy is not listening to a story, he's telling the story, 2 minutes is a really long time.

Everything else was great.

Room Tip: Ask for one near the elevator, it can be quite a maze to get to your room otherwise.
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin at Hilton Miami Airport, responded to this review, July 2, 2014
Dear "PhlashPhlash,"
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! It is only through valuable customer feedback that we can improve our services. We appreciate your comments regarding your lobby bar experience, we will be sure to share this with our team. Our team works hard to ensure that you and all our guests receive outstanding service.
Again, we thank you for selecting the Hilton Miami Airport. We look forward to the opportunity of welcoming you back in the near future!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,790 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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Miami Beach, Florida
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 1, 2014

I chose this hotel as a HHSilverq member because of the pool and location to airport for our last day in Miami.

When I saw the pool, I refused to let my. 5 yo swim in it--- balls of hair, dead flies, foggy to the bottom.......I asked to see the manager and asked him Camelo, if he was aware of the state of the pool. All I got was four excuses and a "sorry". Let's see if it really is cleaned at 1:30 and 4:00 as he said so my son can enjoy the pool.

Pool bar closed during WorldCup despite sign saying it is open Sun-Thurs 11-6. Today is Tuesday.

Overall completely disappointed but as always with Miami, keep your expectations low. This city has the worst customer service and completely average amenities.

Room Tip: Lagoon side
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin. at Hilton Miami Airport, responded to this review, July 2, 2014
Dear "Johanna B,"

Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor. We apologize for the unpleasant experience you had. We want our guests to feel comfortable and enjoy our friendly hospitality. Your comments will help us address the facilities issues and better communicate our bar service schedule. We hope we can invite you and your family back for the great service you expect and deserve.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, Indiana
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stopping in Miami following a South American trip brought us into the airport late one afternoon, and rather than trying to get a late night connection to our midwestern home, we chose to stay at the Hilton Miami Airport. Great choice...! The shuttle from the airport is easy to catch, and the accommodations are incredibly clean, spacious and modern. We asked for advice on a good place to eat outside of the hotel, and the concierge advised us to ask the shuttle driver to drop us off at the 94th Aero Squadron Restaurant...which overlooked one of the runways at the airport; if was a super place to eat - with interesting views of international flights arriving and departing from everywhere on earth. And a call back to the hotel by the restaurant, got us a shuttle ride back to the hotel!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2014

I enjoyed my time in Miami. I had a quick layover in Miami, while traveling from Brazil to LA. The pool and room were clean and welcoming. The bar staff was friendly. Overall, I had a great quick visit.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sonoma county, ca
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 29, 2014

Nice room, pleasant staff, great location, reasonable price! Warning: The buffet breakfast in the lobby can be pretty pricey if you have an omelet from the omelet bar. Otherwise it is reasonable. (And, there is really no other place to eat nearby). I'd surely go back!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA, United States
1 review
5 of 5 stars Reviewed June 27, 2014

This is a great Hotel. My 2 night stay was well worth the price. Helpful staff, rooms are great, bathroom excellent. Great breakfast and excellent bar & Lounge. This hotel makes you feel like you're in the middle of downtown instead of by an airport. I highly recommend this hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slangerup, Denmark
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 25, 2014

My absolute favourit thing about the hotel was the pool! It wasn't really all that special in the daytime, but in the evening, it completely transformed to one of the best located pools I've ever tried. When its dark the pool is gets lit up, but the best thing is the airplanes landing and taking off as you swim in the pool. It is incredibly beautiful!

The staff is very friendly and the airbus shuttles are very practial and makes it very easy to get to the airport when you are going to the airport.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Miami
#14 Luxury Hotel in Miami
#27 Romantic Hotel in Miami
#30 Family Hotel in Miami
#32 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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