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“A superb hotel with one major flaw” 4 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #39 of 129 hotels in Miami
Sacramento
Top Contributor
101 reviews 101 reviews
77 hotel reviews
Reviews in 61 cities Reviews in 61 cities
69 helpful votes 69 helpful votes
“A superb hotel with one major flaw”
4 of 5 stars Reviewed April 16, 2014

This is a property that Conrad would be proud of. By every measure it is exemplary. My one major complaint is that there are no walkable restaurants nearby. This is not the hotel's fault but something a prospective guest should know.

We didn't feel like a cab ride and ended up walking over a mile to Casa Juan, a marvelous locally owned Cuban restaurant.

This would be a five star review if not for the absence of any restaurant selection.

Room Tip: The lagoon side offers wonderful morning views.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,090 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Scarsdale NY, United States
1 review
4 of 5 stars Reviewed April 15, 2014

very good hotel, but poor, unreliable shuttle service from Miami airport- starts the stay on a negative note. all other features were on the level that one expects at a Hilton hotel. other hotels had many more shuttles passing by frequently. we had to phone 3 times and it still took 1 hour 5 mins. to get on the shuttle after a tiring trip.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guadalajara, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2014

near the airport, met my expectations, good food, all you need for a business travel... and family vacations as well, only trouble i had was the shuttle from the airport to the Hotel, took them almost 40 min to arrive, and once i got there, it was full, obviously we were to many.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax Regional Municipality, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2014

We stayed one night at the hilton. We were two families and they accomodated adjoining rooms. The facilities are clean and crisp. The rooms are very well done. The pool was awesome. The drinks were perfect.
The price was right and it was a quick trip to the airport at 5am.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 6, 2014 via mobile

We were left waiting at the airport for an hour ... The room keys don't work after numerous reprogramming . Staff was unhelpful and unfriendly. Many other hotels in the area . Stay away and choose one of them for your stay . Not worth the aggravation .

  • Stayed April 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst. at Hilton Miami Airport, responded to this review, April 8, 2014
Dear "Blackedout21,"
We appreciate your candid feedback and are very disappointed to hear about the poor service experience you had. It's not typical to find unhelpful or unfriendly staff members and we appreciate you alerting us about your concerns. Please know that we have addressed this and additional training will be offered to ensure we remain one step ahead of our guests' needs. We hope you'll give us another opportunity to offer our true hospitality.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
525 reviews 525 reviews
95 hotel reviews
Reviews in 153 cities Reviews in 153 cities
360 helpful votes 360 helpful votes
4 of 5 stars Reviewed April 6, 2014

Shuttle service is prompt. Hotel is very nice. Rooms are large and clean. We had no complaints and would definitely stay again if we're waiting for a connecting flight the next morning. Bar food was good.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst. at Hilton Miami Airport, responded to this review, April 8, 2014
Dear "islandexplorer,"
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. Indeed our Complimentary Airport Shuttle runs from 5am – 1am daily and goes through the airport approximately every 20 minutes.
Again, we are honored you selected the Hilton Miami Airport! We look forward to the opportunity of welcoming you back in the near future.
Best Regards & Safe Travels
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London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 6, 2014

I stayed a week at this hotel and was very disappointed with their customer service. When I arrived I needed to iron my clothes and the iron left a black mark on my top as it had something burnt on it. I asked for another iron , 45 minutes and 4 calls later I had no choice but to go out in a creased top and was told they were bringing my iron from the other side of the hotel... The service in the bar was very unfriendly we often had to ask several times before we got served.
They only managed to replenish the toiletries after 5 days even though I used them up on day 1.
Before I left on Saturday I went for a swim and when I asked for towels I was told they called housekeeping several times already so I might wish to go to my room and get my own towels.
They offered us a shuttle service to our conference (only about 5 minutes from the hotel) and took 45 minutes to pick us up on the first day, and that was the last day I used the shuttle.

Room Tip: Should you decide to stay here make sure you ask for a room with no connecting doors.
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst at Hilton Miami Airport, responded to this review, April 8, 2014
Dear "Gabriella T,"
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor. We sincerely apologize for the poor service experience you had. It's always our goal to remain one step ahead of our guests' needs and we certainly dropped the ball this time. We've shared your comments with our team and will reevaluate some of our operational processes so we can ensure we're always offering the consistent experience our guests know and expect from us. We hope that you'll consider giving us another chance to serve you, should your travels bring you back to Miami.
Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Luxury Hotel in Miami
#20 Business Hotel in Miami
#29 Family Hotel in Miami
#37 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
Reservation Options:
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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