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“Great stay at this Airport Hotel” 4 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Rates from $149 Now!
Ranked #38 of 110 Hotels in Miami
Certificate of Excellence 2014
Charlottesville, Virginia
Top Contributor
244 reviews 244 reviews
193 hotel reviews
Reviews in 90 cities Reviews in 90 cities
194 helpful votes 194 helpful votes
“Great stay at this Airport Hotel”
4 of 5 stars Reviewed January 22, 2014

Stayed here for a number of nights during my Photography Convention, the best thing about the whole stay...Room 920...that room was awesome with it's direct view of the planes on approach and of them taking off as well...

The staff and service of the hotel was very good and they were very professional...traffic can be a snail at times but that's normal for the Miami area...

Room was very comfortable and the housekeeper was nice to leave extra towels for myself each day...

I appreciate all that you did and I'll definately be back next year...thanks again..

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst at Hilton Miami Airport, responded to this review, January 29, 2014
Dear “caneshockey31,”
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. We also appreciate your feedback regarding our staff, we assure you our professional and friendly staff is committed to ensuring your stay is both comfortable and enjoyable. We are honored that you have selected Hilton Miami Airport and will continue to do so! We look forward to the opportunity of welcoming you back in the near future!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,480 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Peterhead, United Kingdom
Top Contributor
106 reviews 106 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed January 22, 2014

We have stayed in this hotel a few times now as an overnight stop or in a day room, in January we used the hotel again for a day room and the same problem occured, we were locked out of our room. When we checked in,I asked the guy on receiption to make sure this did not happen as it did the year before, but after going shopping and coming back to the hotel after 2pm we could not enter our room,after several runs to the front desk and different keys ,front desk had to call security to open our room,the panic was we had a flight to catch at 5pm.Front desk blamed me forleaving it beside my mobile phone, but I put the keys directly into my wallet so the same would not happen,since we came home I have e-mailed Hilton with no response
It is a pity this stupid things happen because it is a nice hotel ,spacious and welcoming, but sorry do not think we can take the chance this year

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst at Hilton Miami Airport, responded to this review, February 27, 2014
Dear "bluejames985,"
Thank you for alerting us about the issues you were having when trying to get into your room. We regret that the situation was not handled to your satisfaction and will be working with our staff to better address such issues in the future. It is only through customer feedback can we improve our services. Please accept our sincerest apologies for the inconvenience.
Best Regards.
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Orlando/Miami, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 21, 2014

The evening Hotel staff of Melissa and Eric are really the real Diamonds of this company. Those two made my stay a beautiful experience. Which I will return again due to their Great service. They truly upheld the Hilton name of Great Quality!!!! Thanks Melissa/Operator and Eric Front Desk.......You two are the only reason I would come back. : )

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst at Hilton Miami Airport, responded to this review, January 29, 2014
Dear “Marcia S,”
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We appreciate your feedback regarding our staff, we assure you our professional and friendly staff is committed to ensuring your stay is both comfortable and enjoyable. We will share your comment with our staff and management team. Our team works hard to ensure that you and all our guests receive outstanding service. We know you have a variety of hotels to choose from, we are honored that you chose Hilton Miami Airport again! We look forward to the opportunity of welcoming you back in the near future!
Best Regards
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Vancouver, Washington
Top Contributor
66 reviews 66 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 20, 2014

This is one of the quietest rooms I've been in a long time. Especially the heat system that is very effective and very quiet. The room comes with a nice flat screen LG TV coffeemaker iron ironing board hairdryer. A refrigerator that I could not open and sadly bottled water that comes with a three dollars and 50 Cent charge. The bed was on the firm side but surprisingly comfortable. The typical Hilton stay that includes the nickel and dime concept on added charges. I mean really water costs a quarter and they can't provide it for free.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst at Hilton Miami Airport, responded to this review, January 29, 2014
Dear “Ty B,”
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. We will be sure to share your comments with our Management team, it is only through valuable customer feedback that we can improve our services. Again, we are honored you selected the Hilton Miami Airport and we hope you enjoyed your time in Miami! We look forward to welcoming you back in the near future.
Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 18, 2014

If your looking for a quiet , nice place to relax. This is it. We had the king suite with a view of the bay , it was wonderful. The room was very clean , and staff was really nice. There was an issue with the keys not working properly, but it was resolved, an also there is no free wi fi in the rooms , only in the business center..... but overall its ok , and close to stores .

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pittsburgh, PA
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 18, 2014

Stayed here for 1 night for a conference. Bathroom was sort of small but otherwise hotel was clean, went for a 6 mile run surrounding the hotel and didn't have problems finding sidewalks to run on. There is a very small trail surrounding hotel, less than have a mile, not very impressive. Hotel food was surprisingly good. Gift shop was very expensive.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed January 16, 2014

We stayed here one night before we went on the cruisboot.

There was a bellman in front but I dind't get the feeling that he was able to help us with our luggage
Upon checkin I was all right to feel that something was wrong with the service.

We were helped by a very unfriendly lady, room was not ready and we were told in a very unfriendly way that we were there before the checkin time, we arrived at 2 pm
When I asked her if they were not takenattention into the reservation that it is a diamond vip I was told that this was not done.

I wanted to drop off our suitcase to the congierge so we could go for lunch untill the room was ready, I didn't find him so the manager frontdesk took our luggage to stored them..

Lunch in the restaurant was poor, cold fries and a raw hamburger, I'm sure I had requested. Medium

We had a one bedroom suite with airport view, that was fun.
The rooms have been renovated accordingly to me, the rest of the hotel is very old.

The restaurant where breakfast was served also looked worn out.

We should stay another night before our flight back to Europe, because of this poor experience I have canceled this reservation.

Next time another hotel but never this one again.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec Admin Asst at Hilton Miami Airport, responded to this review, February 27, 2014
Dear "Rene7,"

We're sorry to hear about the poor service and unpleasant accommodations. We're reviewing your comments with our staff and addressing them accordingly. We regret we did not have the opportunity to serve you again, prior to your trip back home. We do appreciate your feedback, it is through these comments we are able to improve our service. We hope you'll consider giving us a second chance to make a great first impression.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Miami
#14 Luxury Hotel in Miami
#26 Business Hotel in Miami
#30 Family Hotel in Miami
#34 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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