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“All as Expected” 5 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Ranked #39 of 113 Hotels in Miami
Buenos Aires, Argentina
1 review
“All as Expected”
5 of 5 stars Reviewed July 22, 2013

always according expectations, Hotel, Staff, Shuttle, Room. I would like to have smoking room available but the balcony was provided gently by the front desk staff. I stayed only one night this time, but always book in this hotel and will always do it in the future.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,735 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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A TripAdvisor Member
5 of 5 stars Reviewed July 22, 2013

This hotel represents the Hilton brand well. The building is clean and conveniently located near the airport, the staff is well organized and efficient and the food and service in the restaurant is excellent.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
burnsville, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 19, 2013

The hotel has recently been upgraded and it shows. The main asset at this hotel is the staff who consistently exceeds my expectations. I stay here often and when given the choice, always pick this hotel in the Miami airport area.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 16, 2013

Sustained SEVERE chemical burns from the hot tub. Management offered the equivalent of 1 free night (50,000 points told it could get me 5 nights) for the days of pain I sustained and for my skin peeling off from my chest down. Manager reported incident to their insurance company which informed me they do not have medical coverage and denied the claim. Currently getting legal counsel from my company as well as getting all Hiltons removed from our preferred travel list. Stay somewhere else if you value your skin and health because Hilton does not.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Hotel Manager at Hilton Miami Airport, responded to this review, July 24, 2013
Joe H,

Thank you for your feedback. We are very sorry you experienced challenges during your travels. We value the safety of our guests and team members above all else.

We did check the hot tub immediately after you reported it and performed chemical testing but did not find problems. We also did not have reports of other guests being affected during your stay, nor since your departure. The system is monitored constantly by a licensed technician each day and evening to ensure proper concentrations. We regret we were not able to assist you despite several attempts during your stay as well as afterwards. Again the safety of our guests and team members is our top priority.

Best regards.
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Surrey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 16, 2013

Warm, friendly welcome. Room very clean and quiet with a comfortable bed . An excellent meal in the restaurant. Good choice for breakfast and fast, efficient check out. I always use the Hilton when I fly into Miami as I consider it to be the best value for money.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Executive Admin. at Hilton Miami Airport, responded to this review, July 19, 2013
Dear “mollygeeSurrey”:
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. We are glad you had a positive experience at our restaurant, Coral Café. We know you have a variety of hotels to choose from, we are honored that you continue to select the Hilton Miami Airport! We look forward to welcoming you back soon!
Best Regards
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Athens, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 16, 2013

Sloppy Service. Diamond member - they don't care. Keep your doors bolted shut. No executive floor. Slow check in. Have to pick up receipt at front desk in the morning - too cheap to print and put under door - who has the time for this? I don't.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Executive Admin. at Hilton Miami Airport, responded to this review, July 19, 2013
Dear “mollygeeSurrey”:
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! It is only through valuable customer feedback that we can improve our services. On behalf of the entire staff at the Hilton Miami Airport, we extend our sincerest apologies for any inconvenience with your accommodations during your stay. I have shared your comments with our staff and management team. Our team works hard to ensure that you and all our guests receive outstanding service. We appreciate your loyalty to the Hilton brand, as it is reflected through your Diamond member HHonors status. Again, we thank you for staying with us and hope to have the opportunity to welcome you back to the hotel!
Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stay at this hotel before our fabulous cruise started and was very happy to have booked and stay at this hotel. Very nice hotel and very close to the airport and highway. The hotel restaurant and pool, was very nice. The room was extremely clean, and comfortable! This place is highly recommended to anyone who is looking for place to stay in Miami for 1 or 2 days and very closed to the airport and highway. It is around 15 mins to Dolphin Mall and Miami downtown, around 20-25 min to South Beach! We enjoy our stay here..

Room Tip: Room are just fabulous, except the noise form airport is sometime loud but everything else is good...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Executive Admin. at Hilton Miami Airport, responded to this review, July 19, 2013
Dear “JJ_Fun_Travels”:
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and were able to experience some of our offered amenities to guests during your stay. We assure you that our professional and friendly staff is committed to ensuring that all of our guests stays are both enjoyable and comfortable. We will be sure to share your comments with our team; it is only through valuable customer feedback that we can improve our services. We look forward to the opportunity of welcoming you back in the near future!
Best Regards.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Miami
#14 Luxury Hotel in Miami
#29 Romantic Hotel in Miami
#31 Family Hotel in Miami
#32 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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