I wish I could rate this hotel for you, but this is my story. I thought that I would try this particular Hilton hotel as my overnight stay in Miami yesterday. After a long day of traveling from CA and delays and missing my flight in Dallas I arrived in Miami approx 9:30pm. I made my way to the Hilton as I had a confirmed reservation. On check-in, Courtney, (hope I spelt his name right), informed me that there was an overbooking error due to a conference and my room was no longer available. He apologized more than once for the inconvenience. The hotel appeared to have a plan in place to sort out customers like myself. I booked my room with Hilton Honour points so Courtney promised to reapply my points to my account, they had contacted Doubletree - downtown and had a free room there for me. When asked about how to get there, Courtney said that they would also transfer me to the Doubletree Hotel. After checking on who was available, they organized and paid for a taxi to take me to the hotel.
So although I did not stay there, I would book another stay as I thought that Courtney dealt with me very professionally and the Hilton had the situation sorted out before I got there and knew what to do.
The Doubletree hotel room was good. Great bed.
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- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton