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“location is handy, the rest not so great!” 3 of 5 stars
Review of Hilton Miami Airport

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Hilton Miami Airport
4.0 of 5 Hotel   |   5101 Blue Lagoon Drive, Miami, FL 33126   |  
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Rates from $149 Now!
Ranked #45 of 129 Hotels in Miami
Scottsdale, Arizona
Top Contributor
248 reviews 248 reviews
53 hotel reviews
Reviews in 58 cities Reviews in 58 cities
81 helpful votes 81 helpful votes
“location is handy, the rest not so great!”
3 of 5 stars Reviewed November 22, 2012

had a very late arrival, so this hotel was ideal for the night...the good stuff? make up mirror in bath and nice ceiling (but not soundproof) in room..., also a lovely offer for a 2 pm late check out when i asked what they can do for me.

the not so good stuff? the 12:30 am reception employee was quite grumpy...i know it's late but it's also late for me and i have been on a plane for 5 hrs! on to the room: worn furniture, shutters that will not close, terrible shower water pressure (tub pressure is like a tsunami), dusty lamp base by bed, no desk, carpet stains, dinged walls, faucet under the bathroom counter, hard to control temps, and in the morning, a lovely huge pipe in front of my window...so if you don't NEED to stay there, i am sure there are better choices.

Room Tip: higher up over the huge pipe!
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec. Admin. Asst. at Hilton Miami Airport, responded to this review, December 3, 2012
Dear “lkrocks”
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! It is only through valuable customer feedback that we can improve our services. We appreciate your feedback regarding the staff and your accommodations. We apologize for the inconveniences you encountered while at our hotel. We assure you these are issues our guests do not typically encounter, considering our hotel does not have shutters and all our guestrooms were recently completely renovated. Again, we apologize for any inconveniences and we look forward to the opportunity of welcoming you back in the near future!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,148 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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Quito
Top Contributor
134 reviews 134 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 19, 2012

I have stayed before at this Hotel , and they renovated the rooms, and are better, and cleaner, but the service was very poor, usually Hilton Hotels offer good service but this time was terrible.
I requested some items before the arrrival, they were not ready, I had to claim, As a Hilton Honors member usually some preference is given, but just registering was not so good, and then the service , but excluding the persons that do cleaning in the rooms, those were perfect, other services, like the restaurant, etc were very poor.
whne you request a room ask for a roon looking to the lagoon.
Price was not competitive for the poor service.

Room Tip: Ask for a room that has a view to the lagoon
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec. Admin. Asst. at Hilton Miami Airport, responded to this review, December 3, 2012
Dear “ROVP”
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! It is only through valuable customer feedback that we can improve our services. We appreciate your feedback regarding the staff and your accommodations. We appreciate your feedback regarding the staff and service you received. We are glad to hear you were satisfied with the housekeeping staff and their services. We know you have a variety of hotels to choose from, we are honored that you have selected Hilton Miami Airport and will continue to do so! We look forward to the opportunity of welcoming you back in the near future!
Best Regards
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St. Lucia
Top Contributor
77 reviews 77 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 17, 2012 via mobile

Good hotel for business. Extremely convenience to Miami airport. Rooms nicely appointed and updated. Lacks full size bar area though. Plenty of parking. Business Center 24 Hours. If HHonors complimentary breakfast and free appetizer.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton M, Exec. Admin. Asst. at Hilton Miami Airport, responded to this review, December 3, 2012
Dear “CaribbeanDon”
Thank you for selecting the Hilton Miami Airport for your recent stay and taking time to share your feedback with us via Trip Advisor! We are pleased to hear you were satisfied with your accommodations and your overall experience. Our Lobby Bar is currently being renovated and is set to be completed at the end of January 2013. We know you have a variety of hotels to choose from, we are honored that you have selected Hilton Miami Airport! We look forward to the opportunity of welcoming you back to the Hilton Miami Airport in the near future and experience our brand new Lobby Bar, Cove Bar!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2012

I have stayed here twice in November 2012 and on both occasions was impressed by the helpful and smiling staff throughout the hotel. There was one exception, a person masquerading as a concierge, but enter helpful front desk male and problem solved! Wifi speed and availability is excellent; restaurant food, especially at breakfast, was of a high standard. I would stay here again without a doubt!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maennedorf
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2012

We have - on several occasions - stayed at the Hilton Miami Airport. It has an acceptable Hilton Standard at an acceptable rate for the overnight stay (without services). However any extras (meals, internet etc) are onerously expensive.
The Shuttle service is only half-reliable.
Management controls should be improved: To many missing or broken items in the room.

Room Tip: As for upper level and make sure that the windows do close properly
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 14, 2012

We stayed there last week and the room was nice but the property is in need of some TLC and attention. Being close to the airport they must get a lot of in/out guests, but the service is less than expected for a Hilton. The Bellman were never found, and the Concierge could not assist me in sending some mail out. When asked if he could mail some cards, he said 'It's on the wall', and went back to playing a game on this phone. Not a problem but point to what wall next time maybe? Pool towels were very, very thin, and very coarse, but there were a lot of them. Workout room was very nice, but no one to clean the DNA sweat off of the machines. One day they ran out of towels by 9 am, but it was ok. I like the rooms, and the beds......but after that....oh well.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 12, 2012

I got stuck at the Hilton Hotel in Miami when my flight got cancelled. It's very close to the airport so if that's important, you can't go wrong with this hotel. You can definitely see its age however everything was still kept up nice. I didn't get a chance to check out anything besides the bar and room but I felt comfortable in both.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Airport

Address: 5101 Blue Lagoon Drive, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Luxury Hotel in Miami
#25 Business Hotel in Miami
#32 Family Hotel in Miami
#37 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Airport 4*
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Also Known As:
Hilton Miami Airport Hotel Miami
Miami Hilton

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