Stayed September 28th. The Pre Cruise Special was an awesome deal, yet you are near the Airport. Room was clean and spotless. Hotel staff was super nice, complimentary breakfast was good, especially the fresh squeezed Orange Juice. Bed was comfortable. The shuttle to the cruise ship was well worth it. Stay here.

The room was very nice and clean. And the staff helpful and friendly. My only compliant is that our room was practically on the runway and very loud every time a plane took off. Will find another place on our next Miami trip.

Initially thought we would not enjoy our stay of one night at this property. This proved to be incorrect as soon as we entered the spacious and well-appointed room. The front desk person who checked us in was not familiar with any of the things we inquired re: upgrade, executive lounge (there is none)....courtesy bottles of water (he said to use the two in the room)...DO NOT do this. You will be billed 3,50 a bottle. The free bottled must be obtained with a little card that should be given to you upon check-in and then presented to the gift shop in the lobby. Breakfast is included for elite members and is really very good. Service is excellent, food quality and preparation way above average and the shuttle drivers are very courteous and helpful. It is an extremely busy property. Cruise passengers, people as we were...overnighting before or after a flight, social events, lots of activity. In the morning we took the shuttle back to the airport and then the train to the rental car area. Very convenient. Overall it is a great spot and we would not hestitate to stay there again. The front desk needs a bit of work.

I had booked a three night stay here before a trip departure. They made errors in my reservation that were never corrected, causing hassles at every turn, from breakfast to room keys. My last night I was awakened at 10:45, having gone to bed early for a 4:45 wake up, by someone entering my room with a key given out by the front desk. Then they wouldn't answer the phone when I called them. I had to go through Hilton Reservations (in the Philippines) to get connected to Guest Services here in Miami. Their formula apology was insulting.