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“Nothing special.” 3 of 5 stars
Review of Embassy Suites Miami Airport

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Embassy Suites Miami Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Fall Rates from $104
Ranked #55 of 130 Hotels in Miami
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
“Nothing special.”
3 of 5 stars Reviewed May 16, 2014

Hilton Honor points were used to book this suite. The room is inclusive of breakfast and happy hour, so what is there not to like? The suite had 2 double beds and a pull out sofa bed. The carpet retained an odor despite room fresheners. It is adjacent to the airport and warehouses. This hotel is not central to any points of interests. Using HH points for the room was acceptable but would hesitate to pay money for the suite.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Masspequa, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 16, 2014

This place maybe convenient to the airport and offer the shuttle service but the room was smelly and the beds were springy and old. The prices for drinks were outrageous and the parking situation sucks. I would not recommend this place.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review, June 27, 2014
We appreciate your honest feedback and regret that your experience was unsatisfactory. We're reviewing your comments with our team. We hope we can invite you and your family back for a much more comfortable stay.

Kind regards,

Clavel J Louis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

I love Embassy Suites because you can always count on them to be neat and clean, always have beautiful lobby areas and landscaping, friendly staff, love the hot made-to-order breakfasts, and love the spaciousness of the suites. I always try to find an Embassy Suites where ever I travel because I feel very comfortable, almost like at home...

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton, United States
1 review
2 of 5 stars Reviewed May 16, 2014

Once a happy customer with Embassy, the Miami airport location has degraded in service to the point where any other mid level hotel could possibly serve up the same experience. The management was unresponsive to multiple reported problems about trash and dirty diapers being left outside in the hallways for numerous days. Other issues in included that they did not advise that they had a parking fee and did not learn this until I arrived. TV was not properly working the in the room, this should have been an item that is verified when room is readied for next customer.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review, June 18, 2014
We apologize for the service experience you had during your stay. We strive to provide clean surroundings for our guests and ensure all problems are addressed in a timely fashion. Your comments are being addressed to better serve our guests. We are very sorry for the inconvenience you had and hope you and your family will give us another opportunity to serve you.

Kind regards,

Clavel J Louis
General Manager
clavel.j.louis@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2014

overall is a great hotel! from head to toe.. rooms very clean, professional employees, very polite crew! specially valet employees. they get out of their way to help you , to serve you
i will recommend this hotel for sure, wonderful!!!
adriana b

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

the first time i stayed here was my best friend and i travell to miami on business omg beautiful place and the rooms are so spacious i could not believe it. breakfast was off the chain, the only problem we was always on the go i never really got the chance to go in the pool and really relax in the hotel a whole day always promise to go back when ever i travell to miami again.

Room Tip: miami fl cornor suites are large and sunny
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, Maryland
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2014

Arriving after a long flight, we had a warm welcome from none other than the shuttle driver Juan that was great. He offered fresh cold bottle water to all of my family and told us about the complementary shuttle. Juan was very helpful and knowledgeable. Once we arrive at the hotel, it was beautiful, very tropical “Miami” style with wonderful natural plants all over the hotel. Ivette from the front desk was awesome; she really took good care of us. She made sure we had enough towels and wash cloths for everyone and gave us a call once we were in our making sure we had received them. She was very sweet. Complementary drinks great! Martin was very nice and made sure we were having a great stay. Breakfast was the delicious, Jessie was very nice. Overall our stay was wonderful. I do recommend this hotel and just wanted to thank everyone that took care of me and my family.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Miami Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Miami
#31 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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