If you want to stay awake for the whole night from the sound of aircrafts taking off then it is a very good option. Thin walls and single glass window in hotel room does not cut any sound of air rafts, which the hotel should have taken care knowing that they are so close to airport. Miami airport is one of the busiest ensuring constant high pitch in room.
On top of this poor customer focus, following is what I went through - I had a Prepaid booking for four nights here and was supposed to arrive late, hence called up hotel in advance to keep my room but when I arrive there was no room and I was sent to another hotel in the middle of the night, as if they are doing a favour, who want to get shunted in middle of night. I was assured that they will call up the other hotel to confirm availability the next day but there was no confirmation. When reception from Conrad hotel ( where I was sent for one night) called here the reception of Embassy suites spoke rude. After coming back here I checked three rooms in all different sides of hotel but due to poor construction there is none suitable. I am now struck in the hotel due to weekend and my agency is closed. If hotel had kept my room on first day then I had chance to change but due to the negligence of the hotel now I am struck here.
The manager don't have any answer why my room was not kept on first day, which shows they work on short term profit at the cost of customers. They offered to cancel the booking and refund which was selfish as that will ensure I don't have any room and they can give room at a higher rate. He even mentioned that the rate for my company (which is basis agreement with the hotel) is low and hotel can make more by giving to others.
I know that they will get customers due to proximity from airport so it does not bother to them if some customer complain. However, I am very sure I am never going to stay here again and warning anyone who read this feedback. Hope someone will take notice and improve situation in the hotel here. I am still trying to change reservation for rest of nights here but for weekend.
- Official Description (provided by the hotel):
- All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more less
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- Also Known As:
- Embassy Suites Miami Airport Hotel Miami
- Miami Embassy Suites