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“AVOID....Do not stay in this hotel” 1 of 5 stars
Review of Embassy Suites by Hilton Miami - International Airport

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Embassy Suites by Hilton Miami - International Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Rates From $114
Ranked #51 of 113 Hotels in Miami
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“AVOID....Do not stay in this hotel”
1 of 5 stars Reviewed April 27, 2014

If you want to stay awake for the whole night from the sound of aircrafts taking off then it is a very good option. Thin walls and single glass window in hotel room does not cut any sound of air rafts, which the hotel should have taken care knowing that they are so close to airport. Miami airport is one of the busiest ensuring constant high pitch in room.
On top of this poor customer focus, following is what I went through - I had a Prepaid booking for four nights here and was supposed to arrive late, hence called up hotel in advance to keep my room but when I arrive there was no room and I was sent to another hotel in the middle of the night, as if they are doing a favour, who want to get shunted in middle of night. I was assured that they will call up the other hotel to confirm availability the next day but there was no confirmation. When reception from Conrad hotel ( where I was sent for one night) called here the reception of Embassy suites spoke rude. After coming back here I checked three rooms in all different sides of hotel but due to poor construction there is none suitable. I am now struck in the hotel due to weekend and my agency is closed. If hotel had kept my room on first day then I had chance to change but due to the negligence of the hotel now I am struck here.
The manager don't have any answer why my room was not kept on first day, which shows they work on short term profit at the cost of customers. They offered to cancel the booking and refund which was selfish as that will ensure I don't have any room and they can give room at a higher rate. He even mentioned that the rate for my company (which is basis agreement with the hotel) is low and hotel can make more by giving to others.
I know that they will get customers due to proximity from airport so it does not bother to them if some customer complain. However, I am very sure I am never going to stay here again and warning anyone who read this feedback. Hope someone will take notice and improve situation in the hotel here. I am still trying to change reservation for rest of nights here but for weekend.

Room Tip: You don't have a chance... all are same, poor quality with lot of sound from outside.
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Stayed April 2014, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review, May 6, 2014
We can assure you that we take all guest feedback very seriously and appreciate you alerting us about your concerns. We apologize for the service issues you encountered and we do all we can to accommodate guests whenever possible. We're reviewing our policies with our front office team and hope you'll consider giving us another chance to serve you.

Kind regards

Clavel J Louis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,657 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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English first
Arlington, Virginia
1 review
5 of 5 stars Reviewed April 24, 2014

Great service at the Miami Airport Embassy Suites. With Juan Mercado driving the shuttle, it was like having a personal chauffeur - for free! He took us to church, Walgreens, and even McDonald's! And to top it off, he arranged transportation for us from the hotel to the port (we were leaving on a cruise that afternoon).

Friendly guy, definitely made my stay worth it!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review, May 6, 2014
We appreciate your wonderful review on our customer service. Juan is a dedicated team member and has been recognized for his excellent customer service with our all guests. Our complimentary shuttle service not only takes you to and from the Miami Airport but can also drive our guest within a 3 mile radius when given ample notice. We hope you return soon.

Kind regards,

Clavel J Louis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ladysmith, Wisconsin
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 24, 2014

This is a great hotel. All rooms are suites, giving an extra room with a sofa bed, fridge, micro-wave. Beds are comfortable and rooms are very quiet --NO OUTSIDE HALL NOISE!! Cooked to order breakfast is fabulous. They have a lot to offer. I have stayed at several Embassy Suites around the county and am always satisfied. ---the only CON at this hotel is if you have a vehicle, and if they hesitate to tell you at checkin - or check out ----you need your room key to LEAVE the property parking area.---Now how many people keep their room keys when they express check out? Not us. Luckily a bell man came and used his key to open the gate so we could leave ---they need to change that way of letting guests leave the property.

Room Tip: All rooms at this hotel are fantastic. Close to the airport but very quiet!
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review, May 6, 2014
Thank you for writing this great review. We are definitely pleased that your stay with us satisfactory. We are the only hotel that offers all suites for every guest in this area and are pleased that you enjoyed this spacious amenity. We appreciate you letting us know about the room key and needing this to leave the property. We have informed all departments involved in the leaving property procedures for ease of departure.

Kind regards,

Clavel J Louis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluefield, West Virginia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 24, 2014 via mobile

Our family of four stayed here for 2 nights before cruising. This was a fantastic choice of hotel, beautiful atrium with tropical plants and fish. Rooms were so spacious and very clean. Loved the separate living room area. Pool area was small but very we'll kept and enjoyable. Parking was very secure with a gate with only room key access. Managers reception was very needed after a 14 hour drive. Staff was friendly and accommodating to our early arrival. We will def stay here again when cruising out of Miami. Again this is a very clean and up to date motel ! Def look forward to visiting again, thx embassy for a relaxing start to out vacay !

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 23, 2014

Buffet and Staff were great, room were ok. Had an issue with checkin and the checkin staff not following directions but was given a discount on room rate. Very close to airport which is good for quick stay but the fly overs were noisey.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Bermuda
1 review
4 of 5 stars Reviewed April 23, 2014

I stayed here for one night as I had a flight out of Miami Airport the next day..arrived here in the evening with two young kids, check in was fast and efficient. W were advised of the managers cocktail at 7 and it was very good. The breackfast was very good as well. Room was clean and beds were comfortable as was the bathroom. The kids loved the jungle theme of the lobby..seeing the fish and birds. I would recommend this hotel to families no doubt.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 23, 2014

If you need to stay for one night to catch next a fly next day, it is ok. Few minutes away from the airport , breakfast is ok. Our room was ok , the only bad thing is the humidity smell. Another bad thing was that you need to pay for the internet connection in your room.
Finally, one thing that we observed was that in the floor of our room for alms a entire day we saw food plates, glasses, next to room doors and even the clean lady pass she never pick up.!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review, May 6, 2014
We appreciate you notifying us of the issues you encountered during your stay with us. We have sent this review to those departments to ensure that this is something that will be addressed. We hope that you consider us again on your next visit.

Kind regards,

Clavel J Louis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Miami - International Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Miami
#33 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Miami - International Airport 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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