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“Good Family hotel” 4 of 5 stars
Review of Embassy Suites Miami Airport

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Embassy Suites Miami Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Miami from $169
Ranked #55 of 122 Hotels in Miami
Hamilton, Bermuda
1 review
“Good Family hotel”
4 of 5 stars Reviewed April 23, 2014

I stayed here for one night as I had a flight out of Miami Airport the next day..arrived here in the evening with two young kids, check in was fast and efficient. W were advised of the managers cocktail at 7 and it was very good. The breackfast was very good as well. Room was clean and beds were comfortable as was the bathroom. The kids loved the jungle theme of the lobby..seeing the fish and birds. I would recommend this hotel to families no doubt.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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1,400 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Doha
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 23, 2014

If you need to stay for one night to catch next a fly next day, it is ok. Few minutes away from the airport , breakfast is ok. Our room was ok , the only bad thing is the humidity smell. Another bad thing was that you need to pay for the internet connection in your room.
Finally, one thing that we observed was that in the floor of our room for alms a entire day we saw food plates, glasses, next to room doors and even the clean lady pass she never pick up.!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review, May 6, 2014
We appreciate you notifying us of the issues you encountered during your stay with us. We have sent this review to those departments to ensure that this is something that will be addressed. We hope that you consider us again on your next visit.

Kind regards,

Clavel J Louis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 22, 2014

Used this hotel as a pre-cruise stay and it was a nice place to sleep. The staff was friendly, the rooms were clean, and the manager's reception is always a good time.

The shuttle took a while at the airport, I saw other hotel shuttles drive past several times before the Embassy Suites shuttle showed up once. It was a nice quick ride once it arrived, and the driver had ice-cold water bottles on hand.

The open atrium is beautiful, but does not offer enough seating for busy times like during the manager's reception and breakfast.

Breakfast which was the reason this hotel did not score a 5 with me, was a let-down. I have stayed in other Embassy Suites before and was always amazed by the breakfast. Unfortunately, this stay, it was very limited, and none of it was go-back-for-seconds good. For some reason, they do not let you serve the hot items yourself, and they have the yogurt in a trough instead of in individual containers. Even the cereal tasted less flavorful.

I still highly recommend this hotel, just be aware of the downhill breakfast.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2014

I booked this hotel to park at on simpleairportparking.com. The rate was cheap and they offer a free 24hr airport shuttle. I was highly impressed with the courtesy of the staff I interacted with. Even though I wasn't a hotel guest, they were friendly and helpful. As I was waiting at the hotel for the shuttle, I was even offered a free bottle of water. Sometimes the little things make a difference! If I ever travel from MIA again , I will definitely park at this hotel!!

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Detroit, United States
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 20, 2014

Two nights in March 2014. Airport shuttle fine. Front desk service welcoming and friendly. Hallways and rooms are a bit shabby. Breakfast is somewhat of a joke, open only 6.30am-9.30am on weekdays (everything except muffins and bananas was taken away at 9.25 sharp), crowded, tables not cleaned frequently enough, no place to sit down. Quality of the breakfast food is reminiscent of a Comfort Inn or a Super 8, and was below what I expected. The onsite car rental desk is brilliant and provided outstanding service, courteous and efficient, heartily recommended!

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review, May 6, 2014
We apologize for the inconvenience you experienced during our complimentary morning breakfast. We have notified the department to ensure that all guests have a positive start to their morning. We do hope that you would consider returning and hope that we can provide excellent service on your next visit. We have notified the in house car rental service of your review.

Thank you again,

Clavel J Louis
General Manager
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Woodbridge, Virginia
Top Contributor
72 reviews 72 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 20, 2014

We only stayed one night. We loved the room, it was clean and as expected. However every noise in the hallway could be heard in our room. There is some noise from airplanes as it is 5 minutes from the airport, but it wasn't as bothersome as the noise by employees in the hall and other guests. The location is convenient to the airport, which is why we picked it as we had an early morning flight, but the roads around the hotel are a little confusing. FYI: it seems that Miami is another location that likes to use names like 8th avenue and 8th street near each other. Make sure you read signs carefully.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review, May 6, 2014
We are please that you enjoyed your stay with us and apologize for the noise level you experienced during your stay. We have taken your review and notified those departments. Since we are centrally located near the airport our complimentary shuttle service provides and easy way to get around Miami within a 3 mile radius. All team members are very familiar with our area and can provide directions and give you a local map, should you have your own vehicle. We hope you give us another try.

Kind regards,

Clavel J Louis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Augustine Florida
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2014

Needed a place to lay our heads for a night. Hotel is close to airport which is handy especially when you arrive late at night. They anticipated a busy late night check in and had hotel appropriately staffed. And had extra shuttles running... Very smart. Room was clean and well equipped . Breakfast looked good at the made to order line... we just ate from ready made which I didn't love... Bell hop guys were supper pleasant. All in all a good experience.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Miami Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Miami
#31 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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