After a terrifying few hours getting out of a terrible reservation nearby, the Embassy Suites was just the remedy we needed. The hotel was working through an exceedingly busy New Years Eve and still managed to present us with professionalism and service. We painlessly reserved a room online before getting to the hotel; upon arrival we found a long line at the reception desk, but three clerks working to check-in guests and another talking to guests in line made the wait bearable. The lone hiccup in our stay, an extended wait for room availability, resulted in fantastic compensation from the staff. Our room was upgraded at no extra charge because the room we reserved was not available, we were given free parking for the duration of our stay, and free appetizers and gift cards to the hotel restaurant. The room was not brand new, but was large, comfortable, and very clean. The towels and linens were clean, inviting, and nicely arranged. The in-room amenities -a full-size hair dryer, coffee maker, glass cups, microwave, bar sink, fridge/freezer combo- were perfect for our needs.
The hotel amenities, including a two-hour managers reception (free alcohol!), a lavish continental breakfast with an omelet chef and enough duplication of food stations to serve the large hotel, were made more enjoyable by the very pleasant environment of the indoor courtyard, complete with bridged coy pond, and waterfall. The hotel restaurant was mid-upper range financially, but met expectations with food and service quality. The jacuzzi and pool were warm, clean, and enjoyable, and the staff was non-intrusive when we wanted to smoke or enjoy some drinks out at the pool.
The staff, particularly Leo at the front desk, went well above and beyond expectations to make this one of the most memorable, and most comfortable hotel stay I have ever had the pleasure of experiencing. If you're in Miami and you're not paying to stay at the beach, stay at this Embassy Suites.
- Official Description (provided by the hotel):
- All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more less
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- Also Known As:
- Embassy Suites Miami Airport Hotel Miami
- Miami Embassy Suites