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“Best Ever Hotel Experience” 5 of 5 stars
Review of Embassy Suites Miami Airport

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Embassy Suites Miami Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Fall Rates from $104
Ranked #55 of 129 Hotels in Miami
Bucuresti
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Best Ever Hotel Experience”
5 of 5 stars Reviewed January 5, 2013

After a terrifying few hours getting out of a terrible reservation nearby, the Embassy Suites was just the remedy we needed. The hotel was working through an exceedingly busy New Years Eve and still managed to present us with professionalism and service. We painlessly reserved a room online before getting to the hotel; upon arrival we found a long line at the reception desk, but three clerks working to check-in guests and another talking to guests in line made the wait bearable. The lone hiccup in our stay, an extended wait for room availability, resulted in fantastic compensation from the staff. Our room was upgraded at no extra charge because the room we reserved was not available, we were given free parking for the duration of our stay, and free appetizers and gift cards to the hotel restaurant. The room was not brand new, but was large, comfortable, and very clean. The towels and linens were clean, inviting, and nicely arranged. The in-room amenities -a full-size hair dryer, coffee maker, glass cups, microwave, bar sink, fridge/freezer combo- were perfect for our needs.

The hotel amenities, including a two-hour managers reception (free alcohol!), a lavish continental breakfast with an omelet chef and enough duplication of food stations to serve the large hotel, were made more enjoyable by the very pleasant environment of the indoor courtyard, complete with bridged coy pond, and waterfall. The hotel restaurant was mid-upper range financially, but met expectations with food and service quality. The jacuzzi and pool were warm, clean, and enjoyable, and the staff was non-intrusive when we wanted to smoke or enjoy some drinks out at the pool.

The staff, particularly Leo at the front desk, went well above and beyond expectations to make this one of the most memorable, and most comfortable hotel stay I have ever had the pleasure of experiencing. If you're in Miami and you're not paying to stay at the beach, stay at this Embassy Suites.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,229 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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winterwonderland
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 5, 2013

Spent one night at the Embassy Suites Miami Airport after returning from the Cayman Islands. Very enjoyable stay! The staff at the reception area were friendly and welcoming. Hotel guests are invited to free snacks and drinks. Food at the onsite restruant was reasonably priced with a good selection. The food was great. Once we went to our room, the accomodations were comfortable and cozy. We enjoyed our stay and will definitely return for our next layover.

Room Tip: The free airport shuttle fills up fast.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenwood Springs
Top Contributor
110 reviews 110 reviews
42 hotel reviews
Reviews in 58 cities Reviews in 58 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 3, 2013 via mobile

I have stayed here many times. It is hard for me to say anything negative about Embassy Suites because it is my favorite hotel brand. this hotel could use a good deep cleaning and random maintenance completed throughout such as fixing facets and door handles also the staff didn't seem very motivated.

I can't really stand the coral colored walls in the lobby but it is the Miami color of choice. I find the following pro's and con's with this hotel.

Pro's: 
Close to airport 
For hire shuttle to cruise ships
Very tropical pool and common area with water features.
Chef will cook your steak perfectly
Breakfast cook is fast non greasy  and it included 
Free cocktail for two hours in the evenings

Con's
Sugar ant in rooms (last two stays) I think they were ants
Rooms not available for check in until 3:45 (one time)
Suite bathrooms need a remodel
Only entrance I found to pool is through work out area.
Elevators are the smallest I have ever seen in an Embassy
Sketchy neighborhood
Noisy  plumbing and jets flying directly overhead

Stayed January 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitewater, Wisconsin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

I absolutely LOVED it here! Came from Runway Inn (Terrible experience) and this place made my day so much better. Stayed here for 3 nights before our cruise. The rooms were very clean and ours had 2 flat screen TVs (one in the living area & one in the bedroom). Bathroom was big & very clean. Toilet is very loud when you flush it though :/ Fridge & microwave included. The bed was so comfortable! Best part was the breakfast and managers reception. I have never experienced anything like it. Complimentary drinks (Yes, free alcohol!) & snacks from 5:30-7:30 pm every night. They even have a play room for kids with board games & an air hockey table! The breakfast was amazing with a great variety! However the gift shop is extremely overpriced. $6 for a gas station type turkey sandwich, yikes! Pool & hot tub are beautiful. Overall, I would recommend this hotel to anyone and everyone!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 2, 2013

The decor, is a bit dated... but for value for money, it does come through on the price range. The rooms were fine.. The breakfast wasn't amazing that you receieved free, however the internet facilities were good.
My only negative is the fact the entire area shuts down at 10pm, and it is almost impossible to get a cab after this time, which I found rather annoying, and for people that weren't from the country this should have been made clear prior to booking it.
One night we were waiting for an hour for a cab to turn up.. with myself constantly reminding the staff that we were still waiting.
Other than that, I would say all in all, it a convient location if you need to be local to stay at the airport. Also unless you open your balcony doors, you can't really hear flights.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, January 11, 2013
Dear Rachel A,

Thank you for sharing your feedback with us. I'm very sorry that you experienced some inconveniences with the taxi transportation in our area. Our front desk will do all they can to assist guests and we'll keep your comments in mind if they continue to experience this issue in the future. We hope you'll come back and stay with us again if you visit the U.S. again.

Sincerely,

Gus Lima
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed at this hotel on our way to a NCL cruise. The hotel was fantastic and huge. The whole centre of the hotel is a garden and open all the way around up to the roof and there are almost 20 floors I believe. There is a very nice restaurant in the centre which has a buffet and it is pretty good. The pool is very nice outside and they have a good sized gym indoors next to the pool. The hotel is only a half mile from the airport and 10 mins from all downtown attractions including the Port of Miami for cruises. Very nice rooms....large, clean, bright and have small balconies as well as every suite overlooks the interior garden which is very nice.

Room Tip: Rooms higher up have really nice views of the interior garden outside your suite door and/or views o...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varna, Bulgaria
Top Contributor
78 reviews 78 reviews
69 hotel reviews
Reviews in 53 cities Reviews in 53 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed January 2, 2013

Stayed 1 night before our cruise and was very happy with our suite. The rooms are very spacious and we didnt hear any noise from the airport. The breakfast was good considering it was free, although it was very busy and difficult to find a place to sit. Would stay again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Miami Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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