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“Nice location, smelt funny” 3 of 5 stars
Review of Embassy Suites Miami Airport

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Embassy Suites Miami Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Winter Rates from $139
Ranked #56 of 129 Hotels in Miami
Lagos, Nigeria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice location, smelt funny”
3 of 5 stars Reviewed December 14, 2012

Nice location. Rooms were clean. It however had a dingy stale smell. You just had a funny feeling and this affected our stay and sleep. We also decided not to have breakfast (even though it was complimentary).

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,253 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Welcome, Maryland
Top Contributor
143 reviews 143 reviews
45 hotel reviews
Reviews in 64 cities Reviews in 64 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed December 12, 2012

My husband and I stayed at this Embassy Suites in December, 2012 for one night on our way home form a cruise. It's a very nice hotel, it was decorated nicely for Christmas in the lobby. We got there early and our room wasn't ready. They gave us a place to change and we were able to use the swimming pool, which was so nice. Lots of lounge chairs, nice pool and large hot tub, it was the perfect way to spend the day. The bed and pillows were SO comfortable. I needed to print a boarding pass, and had trouble in the area where the printers were, the manager was so accommodating, and helped me by printing it at the front desk. Also, the manager's reception was awesome. A nice way to unwind at the end of the day with a free beer and snacks!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland uk
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 11, 2012

We stayed at the Embassy Suites for one night before an early flight. Basically the hotel was okay but definitely in need of re-decoration. We found the suites, although a good size, to be on the dingy side. However there were good points:- the location was ideal for easy access to the airport. They also had a free shuttle bus which we used to visit a nearby restaurant - this was essential to us as there is no where nearby to walk to. (There was a very run down looking Bennigans which had terrible reviews five minutes from the hotel). There was no free wifi and car parking was also chargeable which when added to the room rate did not make it particularly good value.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, December 12, 2012
Dear GrailScotlanduk,

Thank you for staying with us and we appreciate your feedback.
Our guest suite appearance and property decor are areas we are actively examining. We've also passed on your comments about the extra charges so we can reevaluate this with our team. I welcome any additional suggestions you would like to share.

Warm regards,

Gus Lima
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna B.C.
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 8, 2012

I like Embassy suites because of happy hour and great breakfast. In this hotel there is a Miami car Rental. We booked a car for 2 days. We were picked up at miami Airport, had car, and driven to Cruiseport, upon return we were picked up, rented a car for 4 days and returned it to Fort Lauderdale airport. this was a great convenience not offered by most. There was a $20 charge for each drop off and pick up. Very reasonable. one downside is that not all employees can manage English very well, so try to get one who can. we got compact car which was very sutable for our luggage.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 8, 2012

This is a poor excuse for an Embassy Suites. Hotel staff is not out to help. As a Hilton Diamond member, I would expect more. Changed rooms a few times, and each room was damp and moldy. Expect to wait about 20 minutes for warm water to take a shower. Very limited if you have no vehicle.

Room Tip: All three rooms we have reserved smell like MOLD.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, December 11, 2012
Dear Spill1,

Thank you for your recent on Tripadvisor. I appreciate your honesty and your review will help give us insight on what we need to improve. I can assure you that cleanliness and customer service are very important to us and I’ve addressed both issues with our staff. Our engineers are currently examining our hot water heaters and water pressure levels to ensure all of our guests are getting a comfortable shower. I welcome any additional comments or suggestions you may have.


Warm regards,

Gus Lima
Director of Sales
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Denver, Colorado
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 5, 2012

The hotel is perfectly clean, free shuttle to and from airport, exceptional staff, nice suite room, great breakfast, good happy hour. The only reason for four instead of five stars is that the location is only good for the airport. The price is a little high. They offer to shuttle to area businesses, but in reality they don't have staff to do this so you either need a car (pay to park) or a taxi to get anywhere else.

Room Tip: They charge different amounts for different views, but we walked around and don't think any of t...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 5, 2012

Stayed for three nights in November/December. Staff were polite and helpful. Manager's reception and the hot breakfast are good, and is a convenient option to the fact that there is not a real lot of restaurant or bar options within walking distrance. Restaurant offers reasonable quality and price as well. Depending upon what floor you are on, airport traffic can be quite noticeable, but hey, it is an airport hotel. We were on the 6th floor and did not hear very much... customers in some of the upper floors tended to discuss it more. Rooms were clean and predictable. Our sofa bed was quite poor to sleep on, but overall, we were very happy with the experience. (If you stay is about an NFL football game, public transportation to the stadium is pretty weak.)

Room Tip: Stay in lower floors to get less aircraft noise.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Miami Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Miami
#30 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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